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Posted on Dec 04, 2007
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Cracked screen beneath top screen. - iRiver X20 MP3 Player

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  • Expert 130 Answers
  • Posted on Dec 04, 2007
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Joined: Aug 15, 2007
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Ok.. There is no question here. So you've got a cracked screen. What do you want us to do about it? If the screen is cracked, there's nothing you can do to fix that. Best thing would be to buy a new MP3 player. Check out www.zune.net :) It's what I have.

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Crack beneath screen

I hate to bring bad news but it's better cruel truth than sweet lie.
You got so-called "physical damage" of your LCD panel. Surface that you can touch and one that looks intact is just a protective layer. Behind it is fragile class of LCD panel. Sometimes kids tap toy into the screen and parents later guessing what's wrong with TV.
No manufacturer (that covers first 12 months) or extended warranty will cover this repair. Technician will show up for free of charge, take a pictures of the screen and leave you with this problem. Whole LCD panel have to be replaced and part alone could cost up to 80% of cost of new TV.
Unless you can prove that this is shipping damage (I doubt it because it is not that you calling retailer very next day after purchase) - there is nothing that you can do to get out of this situation cheaply.
Still you need to call manufacturer customer service and have technician from authorized service center to show up and inspect it. Maybe we both wrong and you have a case of defective panel. Really hard to determine without seeing pictures of how your LCD looks like.
Sorry again and good luck!
Russ.
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Screen appears to be cracked but glass on the outside not broken.

Hi.

If the outside panel is intact, then the crack may be on the LCD panel, located beneath the protective glass panel.

If the Sat Nav is less than one year old, then the replacement will be done free of charge.

Contact TomTom at the number listed on manual to arrange repair.


Here the repair procedure : YouTube - TomTom Xl lcd replace
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