Question about Creative Labs Zen Touch MP3 Player

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Refusal to shut down!

I just purchased a reconditioned 40gb Zen touch that works beautifully in every way except it won't shut down. When I depress the power button it, for some odd reason, changes the volume, fast forwards or rewinds through the song, reloads the music, or just doesn't do anything. It DID shut down as it was supposed to on 2 occasions, just to play with my mind, I believe. Any suggestions? I'd rather not have to return it.

Thanks for your help.

Posted by on

  • EaLaSpada Dec 16, 2007

    Thanks for the information and link. I now have this problem, however: When I tried to download the updated firmware, it continues to tell me that my player is not connected. My computer will recognize my player, but for some reason the software won't recognize it. Any suggestions?

  • montanafun Jul 10, 2008

    While downloading music cd the pc went into the screen saver. Now the zen is showing "shutting down" on the screen but won't shut down, even manually.



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Reload with the current firmware

Posted on Dec 06, 2007

  • Cary Farah
    Cary Farah Dec 17, 2007

    · Make sure you have media player 11

    · If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.

    · Download recovery tool off creative's website.

    · go to my computer > click on hardware tab >

    click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers

    (write these down just in case it cant find them)

    right click on them and uninstall

    reboot let windows reinstall them



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2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
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