This product has to be my most hated product in the entire house. We have had nothing but issues with this piece of junk. 2 days ago water and foam started pouring out the soap dispenser and across the laundry floor. Not to anyones surprise as this machine has been a dud for 2 years.
So i finally got to looking at this tonight, and was blown away by a) what tiny little thing caused it, and b) the simplicity of it (did it in 1/2 hour) when I thought this was going to be a all night job with 1000 parts across the floor.
How its done:
- Remove the power and water pressure from the washer
- Remove the 3 screws at the rear of the machine on the top plastic trim (that hold the top of the machine on.
- Slide top panel of the machine towards the back, it will become dislodged from the front control panel.
- Remove the soap dispenser tray
- Undo the 3 screws in the soap dispenser frame, that join the front panel to the water mixing chamber
- Undo the two screw on top of the front control panel that are exposed from removing the top panel of the machine
- There are two clips, either side of the control panel inside the machine that hold the front panel on. I could undo the one opposite to the soap drawer, but I couldn't get the other, so jiggle the control sideways (left and right) and applied a pulling pressure and it came free. Rest the control panel on top of the drum, I didn't undo any cables, they seem to stretch over the front on top of the machine.
- Remove the bottom sump panel - apply a inward pressure on the top of the sides of the panel, and pull outwards. It will hinge away with the hinge on the bottom of the machine.
- Undo the screws that attach the entire front panel including door (two on top far sides, and 3 across the bottom.
- Pull the entire front panel forwards gently, and the lining between the front panel and drum will stretch out about 2 inches.
- Reach in around the front panel and you can see the black tube run down from the soap mixing box, into the main drum.
- Gently yank/pull the black tube away from the main drum, it has a rubber flange on the other side that stops it coming out, but it will come through.
- See if you can clear the blockage in the tube (if there is), you may need a pair of pliers to remove the black tube from the bottom of the soap box.
- Assembly is the reverse, ensure that you get a good seal on the tube back into the drum. I did this by forcing the flange back into the drum, further than it was originally, and slowly and gently pull it back out, until the drum lip pops into the ring on the rubber tube.
Notes: Dont lose the screws in the soap box down the tube, its a absolutely huge job to open the drum. Put a towel ontop of the floor drain in your laundry, its a icky job to retrieve that!
Good luck, and never buy a Whirlpool machine again!