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the display for an error message. If the display reads "Clearing paper
from printer," the engine has detected a jam and is attempting to eject
the jammed pages automatically. These pages will often be blank.
the display for "Performing PRINT/STOP TEST" or "Performing SERVICE
TEST." Either of these messages indicates that the printer is going
through a test procedure that may eject blank pages.
the amount of paper in the input tray if the printer is feeding
multiple blank sheets at a time. The printer will pull extra pages
through if the input tray is overfilled.
the paper in the input tray with the correct size if needed. If the
4600 printer detects the paper as an incorrect size for the print job, it may eject the paper without printing anything on it.
the ink cartridges if certain colors are blank on the page. Replace the
black cartridge if printing a black text document that is coming out
blank. The printer may attempt to print even if the ink level is low or
empty, but will unable to print anything on the page, causing it to
come out blank.
the sealing tape from newly installed cartridges. The tape covers the
print heads and should be removed before installing the cartridges. If
the tape is left on, it will prevent ink from getting on the pages as
the "Check mark" button on the control panel to enter the printer menu.
Run a diagnostic so the printer can attempt to determine the cause of
the blank pages printing. Press the up or down arrow to select
"Diagnostics." Press the "Check mark" button. Press the "Down" arrow to
highlight "PQ Troubleshooting." Press the "Check mark" button. The
printer runs a diagnostic and returns to a ready state when done.
Is this an original DEll toner, or a remanufactured one?
Sometimes a remanufactured cartridge can need a few pages printed before the new toner 'works ' through the internal mechanisms. Not all remaufacturers actually test (all) of their cartridges. The better ones test 100%, to ensure a quality product.
It could be that the wrong toner has been used in the cartridge (not all toner is the same - by a long way).
It could be that the drum has NOT been replaced. These can be light damaged and result in a poor print quality. An original drum is purple in colour. Aftermarket drums are blue/green.
Unplug the cable that connects the computer and printer together. Plug the printer power cord into a wall outlet. Print a self-test to determine if the problem is related to the printer, rather than the software. If the problem occurs on the self-test page, replace the toner cartridge. A faulty or damaged cartridge may cause black pages. Remove all accessories (cartridges, memory, I/O boards, etc.) and try to print a self-test again. Faulty accessories may cause black pages to be produced. If the problem persists, the printer may need to be serviced.
hi the drum unit on this model has two plugs which need to be plugged in and one on the dev unit that can come loose. also the metal mechanism under the dev unit has to be pushed in to enable toner to get onto the drum. is the transfer roller fitted correctly?
Mine wasn't printing at all, but now its printing color. I still don't know why it won't print black, but what I did was go into the control panel, I clicked on printers and faxes found the Z25 and right clicked it. I then clicked on properties, I clicked on the advanced tab, went down to the bottom of that section and clicked printing defaults, that opened the window for the properties for the printer. Once there I clicked on options in the top right corner and clicked on Lexmark Z25-Z35 Solution Center. On the maintenance tab I clicked "Clean to fix horizontal streaks", it takes to you a pop-up that says "Clean and Test Nozzles" a page will start printing to show if you have broken lines or unbroken lines when you print, either way it should clear your nozzles enough for the ink to start coming out again. If you need to repeat it the "Clean and Test Nozzles" pop-up had a box that says "clean again. Once you are done with that you can close the pop-up. If that doesn't solve the problem there are other things to try on the maintenance page besides the "Clean to fix horizontal streaks". Hope it starts working for y'all too. I still have to figure out the black part.