Question about HP PhotoSmart 1115 InkJet Printer

2 Answers

Color cartridge not properly installed

I get the message "color cartridge not properly installed" even though the cartridge is new and correctly positioned. Any ideas?

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  • paulff Jun 09, 2008

    I also have the same problem. Using an HP 78 Color cartridge, the printer worked fine. I removed the cartridge when prints showed signs that the cartridge was low on ink.



    I replaced the same catridge back into the printer (before and after having the cartidge refilled - which I have done many times before) and got this same error message about the catridge not installed properly.



    I've tested the black ink catridge - removing and replacing without problem.

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2 Answers

Sometimes the contact pins on the rear part of the cartridge carrier don't make good contact. I used a VERY fine silicon carbide sandpaper (1,500 grit) and GENTLY rubbed it over the little contact pins and also the large vertical contact bar. Blow out any residual dust if necessary, then reinstall cartridge. I find this helps much of the time. Good contact between the pins and the copper contact-strip on the cartridge are vital. From JERRY.

Posted on Jul 24, 2008

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  • Master
  • 4,402 Answers

Are you sure you have the exact same print cart and not some rebuilt? also make sure it's firmly inplace,

Posted on Dec 04, 2007

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1 Answer

How do I make a test page for my printer to check color.


You need to clarify :
1. Your printer cannot print color even though it prints color well from a test page;
2. Your printer cannot print color in a test print page.

If it is the first one, then you have to set it properly in Window Print Configuration page of that printer;
If it is the second one, then you have to check whether you have installed the color ink cartridge properly in the printer. If the color ink cartridge is installed properly, try to replace another new color ink cartridge. Finally it is still not work, then you have to bring back to the repair center.

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You did take the protective film off the new cartridge, correct?, could also be the contacts that recognize the cartridge ae dirty, also, try unplugging the power cord on the printer and plug back in to reset

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Does the black cartridge print? If not did you take the tape off of it? Error 50 is a generalized error reading relating to a number of cartridge problems. If the color cartridge is empty, it may be theproblem although I have not found this to be true on Dell printers. If you remove the color cartridge and reinstall it the reading will indicate its full (even though it isn't. This may solve the problem.

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My husband answered this for me- it takes different colors to make black, therefore it uses some of the color ink

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