Question about HP PhotoSmart 1115 InkJet Printer

2 Answers

Color cartridge not properly installed

I get the message "color cartridge not properly installed" even though the cartridge is new and correctly positioned. Any ideas?

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  • paulff Jun 09, 2008

    I also have the same problem. Using an HP 78 Color cartridge, the printer worked fine. I removed the cartridge when prints showed signs that the cartridge was low on ink.



    I replaced the same catridge back into the printer (before and after having the cartidge refilled - which I have done many times before) and got this same error message about the catridge not installed properly.



    I've tested the black ink catridge - removing and replacing without problem.

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2 Answers

Sometimes the contact pins on the rear part of the cartridge carrier don't make good contact. I used a VERY fine silicon carbide sandpaper (1,500 grit) and GENTLY rubbed it over the little contact pins and also the large vertical contact bar. Blow out any residual dust if necessary, then reinstall cartridge. I find this helps much of the time. Good contact between the pins and the copper contact-strip on the cartridge are vital. From JERRY.

Posted on Jul 24, 2008

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  • Master
  • 4,402 Answers

Are you sure you have the exact same print cart and not some rebuilt? also make sure it's firmly inplace,

Posted on Dec 04, 2007

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Within minutes of each other, both ink cartridges on my HP Deskjet 3000 printer showed that they had failed. I replaced the tri-color cartridge with a new one I had on hand, but the same error message...


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I have a Brother MFC5460CN...I can't find the owners manual and I can't figure out where the ink cartridges are? I need to replace them


I found this on the Web site. You can download the manual for yourself. Just click on the link below. If you find this information helpful, pls rate me.

http://www.retrevo.com/d/ds/progress?doc=9adbcf37695f2981dab6cde6d0fdb2d1

Replacing the ink cartridges B
Your machine is equipped with an ink dot counter. The ink dot counter automatically
monitors the level of ink in each of the 4 cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD. The LCD will tell you which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order.
Even though the machine tells you that an ink cartridge is empty, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly.
a Open the ink cartridge cover. If one or more ink cartridges are empty,
for example Black, the LCD shows Ink Empty Black and Replace Ink.
b Pull the lock release lever down and take out the ink cartridge for the color
shown on the LCD.

C Open the new ink cartridge bag for the color shown on the LCD, and then take
out the ink cartridge.
d Remove the protective yellow cap (1). Each color has its own correct position.
Insert the ink cartridge in the direction of the arrow on the label.
f Lift each lock release lever and push it until it clicks, and then close the ink
cartridge cover.
G If you replaced an ink cartridge, the LCD
may ask you to verify that it was a brand
new one. (For example, Did You Change Blck?) For each
new cartridge you installed, press 1 (Yes) to automatically reset the ink dot
counter for that color. If the ink cartridge you installed is not a brand new one, be
sure to press 2 (No). If you wait until the LCD shows
Note
If the LCD shows No Cartridge after
you install the ink cartridges, check that
the ink cartridges are installed properly.

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Pls rate met. Thanks and Good Luck.....

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1 Answer

I don't know how to change the ink bought this printer from a guy at work no manual


Lift the scanner cover from the right-hand side of the MFC until
it locks securely into the open position.

If one or more ink cartridges are empty, for example Black, the
LCD shows Ink Empty Black and Cover is Open.

Pull the ink cartridge hook toward you and remove the ink
cartridge for the color shown on the LCD.

Open the new ink cartridge bag for the color shown on the LCD,
and then take out the ink cartridge.

Remove the cartridge covers.

Each color has its own correct position. Keep the ink cartridge
in an upright position when you insert it into slot. Press down on
the ink cartridge until the hook snaps over it.

Lift the scanner cover to release the lock. Gently push the
scanner cover support down and close the scanner cover.

If you replaced an ink cartridge while Near Empty was
displayed on the LCD, the LCD may ask you to verify that it was
a brand new one. Example: Did You Change Blck? 1.Yes
2.No. For each new cartridge you installed, press 1 on the dial
pad to automatically reset the ink dot counter for that color. If the
ink cartridge you installed is not a brand new one, please be
sure to select 2.

If you wait until Ink Empty message is displayed on the LCD,
the MFC will automatically reset the ink dot counter.

If the Install message is on the display after you have
installed ink cartridges, check that the ink cartridges are
installed properly.

Hope that helps you!

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Even though the cartridge was fairly new, I replaced it and that solved the problem.

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Use of black ink


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when ever i get that message it's when i use a "Non-HP" replacement cartridge...try using a HP catridge, or most likely, the printer has reached the end of it's usefull life!

you can try a "full reset" of the printer by..
-unplug it and let sit for a little while,
-BEFORE plugging it back in, press and hold both the enter and cancel buttons,
-plug the power cord in, and wait to release the buttons until the display on the printer tells you to,
-in many cases, this corrects some problems (especially that awfull grinding/ratcheting noise).
after many years of faithful service, i think mine is officially dead though...even the full resxet doesnt help.

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