I am trying to sort a friends old Compaq Presario 2500 laptop that gets as far as the Windows XP blue screen then freezes. No logonor task bar appears and you cannot get the task manager. Just absolutley nothing. I have gone through safe mode & safe mode by command prompt and that did nothing either. It was working fine until she copied a cd with some family photos on to it and then on next start could not get in.I'm at a loss now and don't know enough to try anything else so any help would be great. Thanks
This is due to the Virus which was go into ur friends laptop when photos were copied. So i best suggest is that try to get into safe mode. If u can get the command prompt : there type taskmgr for opening task manager . go to Run --> type explorer and then enter.by doing this u can find the icons on the desktop . From there install a good antivirus. i suggest u Kaspersky Internet Security . scan ur computer and remove all the virus. If this also failed u then format your laptop
Try to reinstall the windows. This is definately going to hlp.
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