Question about Panasonic KV S2026C Path-Through Scanner
I get an error light and a message to remove paper from scanner. There is no paper in the scanner. What is causing this and how can I fix this error?
I have this same problem every time I unplug my Panasonic KV-2026C. I've lost the original disk with the utilities, and the Panasonic web site says, they only provide the disk with the original equipment. You know, I'll never buy another Panasonic product. But I'm usually able to get the ready light to come back on by doing the following. I use a clean cloth that is soaked in Rubbing Alcohol (not nail polish remover, but pure rubbing alcohol). I basically open up the back, and clean each roller. There are two green tabs at the top of the back of the scanner. These need to be opened up (be careful, because the parts sort of fall out if you're not careful, and they are difficult to re-assemble). Again, wipe everything down with the rubbing alcohol. Close up the upper tabs. Make sure you wipe down the glass slits on both the door (front-of-the-page scanning port) and on the unit itsel (back-of-the-page scanning port). Before you close up the back door, let it sit for about 5 minutes, allowing the rubbing alcohol to evaporate. I also connect the scanner to the laptop and get the "blip" sound from Windows to recognize the scanner. I don't know if that's important or not. Then I say a healthy prayer, plug it back in and shut the back door. If there is a god on duty that day, the ready light comes on, and stays on as long as I have the power connected. I just went through the process and it worked!!!! The minute the power is off, the error light stays on. Good luck, my friends! Joe Diehl, Seattle WA
Posted on Aug 10, 2008
I have the same issue with my Panasonic...and do the same routine as Joseph Diehl, but add a little bit. In addition to rubbing alcohol, i used can spray on the whole back "inside" portion of the machine. I also rub the sensors and reflective "mirrors" which usually helps. Normally i can get it to work, every once in a while it needs a days rest...and then it works. Sometimes it just needs to be turned on in the early morning, opened up, sit there and warm up, and then used later on in the day! Good luck...a lot of voodoo goes into making this machine stay in operation mode.
Posted on May 21, 2010
In addition to the comment i posted 7/2/08, it gives me error code U18-18000000
Posted on Jul 02, 2008
Tips for a great answer:
I am a Support Engineer with Xerox Scanners.
E8 is a Paper Jam error that could be caused by:
- paper crumpling during scan.
- paper is multi-feeding all at once instead of feeding separate.
- scanner continuously tries to feed after paper has fed through.
if the paper is crumpling during the scan, make sure the inside of the scanner is clear of any obstructions. use the paper guides in the ADF tray to keep the paper straight when feeding in.
if the paper is multifeeding while scanning, fan out the pages before inserting them into the scanner. if problem persists, try cleaning the rollers with rubbing alcohol and a lint free cloth.
if scanner tries to continually feed after the paper feeds through, the ADF tray will need to be reseated. open the scanner and remove the ADF tray at the top. line up the 4 keys at the bottom of the tray with the 4 corresponding key slots inside the scanner. push the tray back until it clicks into place.
We also have an extensive support site and knowledgebase at http://www.xeroxscanners.com/en/en/support/
If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.
Xerox Scanners Support
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