Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

34 Answers

PC will not detect my zune.

Hi, my 30g zune I just bought will not connect to my fully up to date Windows XP sp2. I install the software then connect the zune via the supplied usb sync cable. Windows displays the found new hardware pop up, the zune pop up, then your new hardware is installed and ready to use pop up. Then the usb connected icon that sits on bottom right of the task bar goes away and windows starts making the default sound for connecting and unconnecting a usb device over and over and over... I took the zune back and exchanged it for a new one. Just got home and...samething. Some people on the web say there software prompts them to connect there zune sometime during the install. My software installs and does not prompt me. Which I have deleted and reinstalled with the same result... Can you help me please?

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  • Joemanuel Dec 18, 2007

    The Zune device was detected when i first plugged it in. Then I downloaded the zune software and when I was ready to sync all my music to the device, my computer would not detect it. I tried restarting the pc but no success. anyone...?

  • wisel Dec 19, 2007

    i need the drivers or software that will make my zune run on windows xp sp2

  • littlepisces Dec 19, 2007

    My Zune worked well for 5 months, then started doing the same thing. All of sudden. Out of nowhere. I've used three different Zune USB cords (mine, my brother's & bought a new one for $20+) and none of them work. Clearly, there is a problem with the hardware, but I can't imagine what the problem could be. HELP! I'd very much like to sync new music onto my Zune and stop hearing the on/off notification repeatedly everytime I plug it in to charge.

  • Meganne Dec 20, 2007

    i have the first version of zune software. So i decided to upgrade it and now that i upgraded? It no longer recognizes my zune as being connected. I'm so confused.

  • Anonymous Dec 23, 2007

    My 30 GB zune mp3 player will not charge all of a sudden it stop working, I thought when I got home I would plug it up to my computer and it would come on, all it would do was make the noise as if was trying to connect to the computer I just bought it Friday its now Saturday I'm taking it back to get a I pod

  • jjsasha Dec 24, 2007

    I'm having the exact same problem with my zune and I cant find a solution. I made sure i updated my home xp sp2.... why the hell cant you bypass the media program and open the zune drive in my computer and dump the songs or videos in a folder (like the sony PSP or a thumb drive)... I'm so upset and frustrated; if you found a solution please help me... jjlochman@charter.net I feel like ive been raped by zune.... thanks JJ in T.N. USA

  • jake46 Dec 25, 2007

    Having this same problem. I have installed the software over and over again. Also I have tried on another PC with the same result.

  • Anonymous Dec 26, 2007

    Hi, my 30g zune I just bought will not connect to my fully up to date Windows XP sp2. I install the software then connect the zune via the supplied usb sync cable. Windows displays the found new hardware pop up, the zune pop up, then your new hardware is installed and ready to use pop up. Then the usb connected icon that sits on bottom right of the task bar goes away and windows starts making the default sound for connecting and unconnecting a usb device over and over and over... I took the zune back and exchanged it for a new one. Just got home and...samething. Some people on the web say there software prompts them to connect there zune sometime during the install. My software installs and does not prompt me. Which I have deleted and reinstalled with the same result... Can you help me please?

  • missyice Dec 26, 2007

    Hi, my 30g zune I just bought will not connect to my fully up to date Windows XP sp2. I install the software then connect the zune via the supplied usb sync cable. Windows displays the found new hardware pop up, the zune pop up, then your new hardware is installed and ready to use pop up. Then the usb connected icon that sits on bottom right of the task bar goes away and windows starts making the default sound for connecting and unconnecting a usb device over and over and over... I took the zune back and exchanged it for a new one. Just got home and...samething. Some people on the web say there software prompts them to connect there zune sometime during the install. My software installs and does not prompt me. Which I have deleted and reinstalled with the same result... Can you help me please?

  • ptowndiddy Dec 28, 2007

    I have the exact same problem. My computer will not detect the Zune 30gb. It keeps ding donging like it is trying to...but never does. What's up?

  • Anonymous Jan 03, 2008

    Device is charging but is not detected by new laptop - my old laptop was fine, but now, I have no joy...

  • babye09 Jan 07, 2008

    Hi, my 30g zune I just bought will not connect to my fully up to date Windows XP sp2. I install the software then connect the zune via the supplied usb sync cable. Windows displays the found new hardware pop up, the zune pop up, then your new hardware is installed and ready to use pop up. Then the usb connected icon that sits on bottom right of the task bar goes away and windows starts making the default sound for connecting and unconnecting a usb device over and over and over... I took the zune back and exchanged it for a new one. Just got home and...samething. Some people on the web say there software prompts them to connect there zune sometime during the install. My software installs and does not prompt me. Which I have deleted and reinstalled with the same result... Can you help me please?

  • 6elias9 Jan 15, 2008

    the same thing is happening but mine is charging it worked yesterday but not now. how can i fix the problem

  • bhinkle22 Feb 07, 2008

    same as every one else with zune not connecting to pc or software

  • Anonymous Feb 14, 2008

    it charges but is not reconized

  • Anonymous Feb 20, 2008

    Just bought one new in box and having the same problem. I was hoping to have it loaded before my hubby got home as a surprise. I've been messing with it for 2 hours now! I've d/c it, uninstalled, reinstalled, did a system reboot, it connected to my laptop fine and the usb ports are fine on the desktop because our printer was hooked up to the same one.

  • soami dayal Feb 23, 2008

    Microsoft ZUNE 30GB Zune Music

  • kimbilirkim Mar 26, 2008

    Same exact problem. I also have a Sansa m240 and it does the same thing. Any solutions?

  • ahelili1012 Mar 29, 2008

    i went to www. zune.net/setup.com and installed it but it does not seem to be working!!!please HELP!!

  • valbot Apr 03, 2008

    my zune connected to this computer two days ago, now it will not open. An error keeps popping up saying that the program could not be loaded. Then it says i should make sure no other instances of the software are running. i turned my computer off, and ended all tasks. i don't get it.

  • amy0423 Apr 03, 2008

    i cannot setup my zune to my computer window

  • Anonymous Apr 10, 2008

    I have the exact same problem. However, my zune has been working perfectly fine and now out of nowhere I am experiencing the same issue.

  • Anonymous Apr 19, 2008

    i want to download the drivers but dont know how

  • Anonymous Apr 21, 2008

    I'm having the same problem. I can see the zune.inf file in two different locations, I've tried to update the driver through the device manager and neither driver will load.

  • brfsa Apr 21, 2008

    I wasted 200 USD on this.
    Dead after a week.

  • conan20 Apr 29, 2008

    have the same problem, pc will not detect my zune player

  • Anonymous Apr 29, 2008



    my 4g zune I just bought will not connect to my fully up to date Windows XP sp2. I install the software then connect the zune via the supplied usb sync cable. Windows displays the found new hardware pop up, the zune pop up, then your new hardware is installed and ready to use pop up. Then the usb connected icon that sits on bottom right of the task bar goes away and windows starts making the default sound for connecting and unconnecting a usb device over and over and over... I took the zune back and exchanged it for a new one. Just got home and...samething. Some people on the web say there software prompts them to connect there zune sometime during the install. My software installs and does not prompt me. Which I have deleted and reinstalled with the same result... Can you help me please?

  • jeromyb May 10, 2008

    Mine is doing the samething. I went and bought new usb ports and its still doing it.

  • joe bob ace May 10, 2008

    i connect my zune dut it does not show it is connected or i cant but in songs and i have the zune program

  • rigo farias May 21, 2008

    MY ZUNE JUST WONT CONNECT TO MY ZUNE WHY NOT

  • Misha2009 May 24, 2008

    I jsut got a new zune but i lost the CD so i figured i;d go to the website and download it fro there but for some reason it wont go all the way through, im going crazy...whats wrong with my zune? or is it my computer?

  • MisterMagoo May 26, 2008

    I'm experiencing the same problem. The Zune say's it's connected, but the Zune software doesn't see it. I reinstalled the orginal software, no luck. Then updated the orginal software, no luck. I've reset the Zune device, no luck. My device manager indicates that the Zune is connected and happy - no yellow exclamation points. At one point the Zune could connect, not sure what happened. I've spent way too much time trying to resolve this pain in the *** issue and I'm ready to toss it out and buy something else.

  • Anonymous May 27, 2008

    i have this tne mp3player..the problem is, it doesn't detect on my pc...why is that happening?

  • brettnaylor May 31, 2008

    my zune is not being detected by the software, and sometimes the computer will say my zune has a problem

  • Anonymous May 31, 2008

    ive installed the zune software and it still says my zune is not connected

  • Anonymous Jun 01, 2008

    I have the same problem that everyone else here is having with their zune, just that I have had my zune for a year and a half, and had no problems with it until now, my zune software is installed and plugged in and it says no zune device connected

  • Anonymous Jun 03, 2008

    i downloaded the new software for sune but when i plug in my sune my compputer does not detect it.

  • whitingnick Jun 07, 2008

    I have the same issue, I connect my 30GB zune to my PC and it makes the connection sound, but my zune software doesn't recognize it. SO I can't do anything with my zune on my PC. Any help out there?

  • 7shay7 Jun 11, 2008

    when i plug my zune into the computer it charges but my pc does not recognize or even show up. i have installed the zune software and still nothing shows up.

  • Anonymous Jun 16, 2008

    I have the same problem, is took hrs. to download my zune 4GB, but at the end I can't do anything with my zune. What can I do?

  • Anonymous Jun 16, 2008

    I have exactly the same problem. i have been trying to fix it with no luck so far. can anybody help me?

  • Anonymous Jun 19, 2008

    I have the same problem. I was reading what to do to fix it and I thought about it when it said use a different sync cable. I took the cable from the "plug-in" charger not the regular cable that goes into the computer.

  • stoggie Jun 19, 2008

    when i plug my zune up to put songs on it the software doesnt detect it and my zune doesnt pop up when im tryna put songs on it can somebody help me please

  • mshear Jun 24, 2008

    Exact same problem - I run XP, just bought a Zune 8gb. The Zune software installed fine, the zune itself charged just fine, I plugged it into the usb port on the BACK of the pc (not the front and not via a usb hub, as I've seen suggested several times). My pc keeps beeping like it's recognizing the device, but it won't sync and there is no indication on the zune software when I log in that its recognizing the zune. It keeps saying "to check status connect Zune", when it's already connected. So I can't sync, etc. going to try the recommended fix below but if it doesn't work it's going back to the store....

  • beebo06 Jul 08, 2008




    battery charges still wont connect


  • duztin Jul 17, 2008

    I was having the same issue (pc wouldn't recognize the zune but the zune was charging) I uninstalled my zune from the device mgr in vista, then checked for new hardware and everything works perfectly again!


  • Anonymous Jul 28, 2008

    same problem here...should've bought an Ipod



  • Rhadez Jul 30, 2008

    i am having the same problems i dont have the drivers i need help the
    cd got mixed with some items and i cant find it . when i connect the
    zune . the computer ditects it 'charges' but unable to access. i need
    it drivers .please help me otherwise it will be useless to me. Abed

  • evildog62 Jul 30, 2008

    hi. for some reason my laptop wont detect my devices, such as my mp3. but if i go to device manager and uninstall my mp3 and then search for hardware
    changes it will detect my mp3 and work fine for about 20 seconds. can
    you tell me the problem and how can i fix it.ok.Oh, i found this out .
    i put a different mp3 in my laptop and it dose the same thing. but if i
    put eather of the mp3's in my brothers laptop they work fine.and the
    funny thing is my usb and psp will be detected fine by my laptop.

  • mdkp Jul 31, 2008

    i cant

  • mdkp Jul 31, 2008

    i cant

  • isaacheiss Aug 09, 2008

    my computer wont dect my zune, ive uninstaled the softwear and reinstaled the softwear and nothing, it wont sink, i can charge my zune but cant take old music off or put new music on, help plez

  • Anonymous Aug 18, 2008

    I connect my zune to my pc and nothing happens, I already updated the software and still nothing

  • Anonymous Aug 21, 2008

    Hi, my 30g zune I just bought will not connect to my fully up to date
    Windows XP sp2. I install the software then connect the zune via the
    supplied usb sync cable. Windows displays the found new hardware pop
    up, the zune pop up, then your new hardware is installed and ready to
    use pop up. Then the usb connected icon that sits on bottom right of
    the task bar goes away and windows starts making the default sound for
    connecting and unconnecting a usb device over and over and over... I
    took the zune back and exchanged it for a new one. Just got home
    and...samething. Some people on the web say there software prompts them
    to connect there zune sometime during the install. My software installs
    and does not prompt me. Which I have deleted and reinstalled with the
    same result... Can you help me please?

  • Anonymous Aug 31, 2008

    pc want detect my zune







  • Ivy444 Sep 15, 2008

    I have the same problem. The zune software simply doesn't display at all on my pc. When I connect my Zune the program doesn't prompt either. I've tried uninstalling and installing the software and even downloaded other versions directly from microsoft with no luck. HELP, I miss my Zune!

  • Anonymous Oct 18, 2008

    I installed the software from the website. I cannot get it to download music?

  • Blackbeard08 Oct 22, 2008

    whenever I connect my zune to my pc, the usb says ready, but, a little while later it tells me that the usb is not recognized.

  • Anonymous Oct 27, 2008

    i not getting conet with zone asking for driver



  • shaq_omari Oct 29, 2008

    my zune is 4GB and the pc will not pickup my zune

  • Anonymous Nov 10, 2008

    omg mine is the compleat fuckin same wtf is the deal with this!!

  • Anonymous Nov 10, 2008

    my pc will not reconize my zune

  • keshiashiver Nov 22, 2008

    4 gb software would not install on my computer i need to install a driver on it

  • Anonymous Nov 26, 2008

    okay i downloaded the zune software and it says connect a device so i connect my zune and it still says connect a device why aint it reading my zune player?

  • Anonymous Nov 27, 2008

    It says something about my video drive.. wtf i need help

  • ricemann Dec 04, 2008

    my zune doe's not get detected.and doe's not get charged

  • Anonymous Dec 21, 2008

    eh. im having this same problem only...it was working fine yesterdayl.

  • julianisback Jan 04, 2009

    it wont connect to my computer neither.

  • Anonymous Feb 02, 2009

    My Zune wont sync either

  • Anonymous Feb 09, 2009

    i just bought it and my computer won't detect it ?
    how come?

  • pumkinhead13 Feb 11, 2009

    this is getting real god damn ridiculous i mean ive tried everything to get it o work on my laptop. My buddies 80gig works fine on my laptop but for some un-godly reason mine wont. bu my zune works on my moms computer what the hell is going on im a lil pissed

  • Anonymous Feb 16, 2009

    the pc will not detect my zune

  • bridgey_boo Feb 27, 2009

    Well with mine, nothing works. At all.

    I've tried the soft reset, same problem.

    Hard Reset, doesn't do anything but waste time.

    I've had my zune since the week it was released in 2006, it's a 30GB.

    I never had any problems with it until i had to reset it the first time.

    Well after trhat, i had the same problem multiple times and I was always able tro fix it.

    I recently got a new laptop with windows vista, and it was working fine for a long period of time before i started syncing it with my new laptop.

    Now, it won't connect wiht the Zune software.

    It charges and my laptop has to install the driver for the USB every time I plug it in. Helpp? (:

  • mioppon Mar 19, 2009

    Everything was working perfect when I first got it, but after a couple months when I took the cable out of the zune after recharging, like I always do, suddenly my zune pad wouldn't work. It wasn't locked or anything either... so I tried restarting it and it never came back on.... so I slammed it to the ground and it started working again. After I plugged it back into my laptop, it said the USB couldn't be detected. The blop sound and message kept popping up over and over again. I've tried restarting it, but it hasn't worked. ):

  • Anonymous Apr 08, 2009

    whaen i plug my zune up it will charge with no problem but there is a problem syncing

  • edbomb Apr 15, 2009

    i have an 8 gig zune and i barely got it the first few days it would work fine then after a week or so when i plugged it it would make the sound that the computer has detected something and it keep on playing and playing, why? so i have to wait until it dies and then reconected and yea.
    is there a way to make the computer detect my zune without having me to wait until it dies

  • wwwasd_2525 May 04, 2009

    I dont even have the Zune software but everytime I try to download the Zune software it says its up to date.

  • strawberr942 May 10, 2009

    i can't get onto my collection list on my computer when i click the icon it says: microsoft visual c ++ runtime error and then when i click okay on that this pops up afterwards : the exception unknown software exception (0x40000015)occurred in the application at location 0x7813461a.

    click on okay to terminate the program
    click on cancel to debug the program

    its been like this for 2 days i can't put new music on my zune because it won't let me on my collections list this is getting fustrating please someone HELP ME !!!!!!!!!!!!!!

  • Anonymous May 16, 2009

    I just got a 8gb black zune and the software didn't detect but oh well it got taken back

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34 Answers

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Hey!! I just fixed mine! I had recently installed drivers for a PS3 controller, and for some reason those were conflicting with the Zune.

To fix it, I went to add/remove programs, and then removed the libusb program, that fixed it instantly! Good luck!

Posted on Feb 17, 2009

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Install windows media runtime 11 (for xp)

uninstall then reinstall zune driver

update driver

reset device

restart pc

try this also:

1. Disconnect your Zune device and close the Zune software.

2. Click Start and select Run.

3. Type regsvr32 "C:\Program Files\Zune\zunesp.dll".

4. Click OK.

You should then see a message reading: DllRegisterServer in C:\Program Files\Zune\zunesp.dll succeeded.. Click OK start your Zune software and connect the device."

Posted on Jun 12, 2008

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If ur havin trouble wit the zune gettin recognize with ur computer just restart ur zune by holdin the back key and on the pad press up at the same time it shoukd work

Posted on Sep 22, 2009

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That is what mine is doing, I bought an 80 GB zune yesterday and it was working great and then I downloaded a movie that had a virus/bug on it and now when I plug it in to a new computer it says, Found new hardware, then I add the new hardware and I think everything is great, but then it says a device that I have plugged into the USB port has malfunctioned and cannot work, and it wont connect my zune, but I know it works because it still shows the lightning bolt on the battery that signals it is charging, ANY HELP WOULD BE GREATLY APPRICIATED!!!!

Posted on Oct 26, 2008

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Ok I had this problem and It turns out some programs can effect how the zune connects to the pc. For me I had Lib usb installed (for my itouch jailbreak) all I did was un install and the next second my zune was fine! try deleting programs that you reciently installed it worked for me

Posted on May 18, 2009

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See Microsoft? This is your problem, it is not that people hate you, it is just that your programmers are plain stupid.

Here is how i fixed this problem. Reinstall the zune device firmware. Mine PC lost communication with the zune. It will charge but it won't be detected by the zune software and therefore not synching. After trying all the "Googling" nothing worked. Since i already had my music on my PC (Because i ha connected the zune sussesfully before), i was not not afraid to reinstall the firmware on my zune.

Here are the instructions from MS on how to do it.
http://support.microsoft.com/kb/927001/

Hope it helps.

Posted on Jun 09, 2008

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Start a class action suit against Microsoft, making them exchange for IPODS

Posted on Jun 16, 2008

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I had the same problem. I tried all the stuff I found on google (resetting the zune, trying to reinstall drivers, reinstalling software, etc) and it didn't work. Then I installed windows media runtime 11 for xp as suggested in #8 and it works perfectly now! I have no idea what it is or what it does, but it works so I don't care. I never would have discovered this by myself. Thank you!

Posted on Feb 27, 2010

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I had the some of the same issues and found the problem was with my HP all in one printer driver and how it interacts with my USB ports. When I turn the power off on the printer the zune connects and syncs fine. If I forget to turn off the printer the zune software does not recognize the zune device. Why? I don't know but it does it every time

Posted on Feb 14, 2008

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Open Power Options.
Click Change plan settings on the chosen preferred plan.
Click Change advanced power settings.
USB Settings/USB selective suspend setting
Change the setting to Disabled.
Reboot and try connecting again.

Your computer's BIOS might also require a modification to a similar setting, as well. Mine did not.

Posted on Jul 29, 2009

My Zune was working fine until today. For some reason it's not being detected by Vista.

It's charging and showing in device manager, however, with a yellow exclamation point next to it.

I don't know why this is. I've tried all the troubleshooting steps and nothing is working. It's not my USB ports on my computer - I can print, access flash drives, and my Zune is charging..

For some reason my Zune isn't being detected by the software though and I cannot access it.

Posted on May 21, 2008

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Try reseting your zune. you will lose everything. but it will finally work.
http://support.microsoft.com/kb/927001/en-us

here are then instructions. worked for me. good luck.

Posted on Apr 12, 2009

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I HAVE AN 8 GIG AND IT DIDNT DETECT IT EITHER SO DO THIS: CONNECT THE USB CABLE TO YOUR ZUNE AND IF IT SAYS SOMETHING ABOUT USB NOT WORKING OR SOMETHING LIKE THAT
WHILE CONNECTED RESET IT BY PRESSING BACK AND UP AT THE SAME TIME AND THAT SHOULD DO IT

Posted on Jul 29, 2009

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When the zune is connect it to the usb and its says that
restart ur zune by holding the up pad and the return pad if it workes tell me if it didnt reply yo me ill try to help u

Posted on Dec 10, 2008

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When I finish running the sofware on my computer and I try to open the program, the screen on my computer looks staticy when the zune program is opened. i still haven't hooked up the device yet, what could be the problem?

Posted on Jan 16, 2008

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Try the Zune on a different PC. If that also fails, there is an issue with your motherboard (could be your dock connector or an electronic problem). There are third party iPod repair services, that will fix it for cheap. Even better, I found an DYI iPod repair guide,so you can do it yourself too, not that difficult. Part is available onEbay. If you can't do it yourself, have a tech savy friend do it for you. If it does work on a different PC, then the issue lies within your windows. If you re-install your PC to factory and then re-install fresh zune software it should work.

Posted on Aug 24, 2010

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Alrightyy, with my zune, i have a 30gb, i had the same problems over and over again.
But i can to realize, every few times i reset it, it worked. Then i could connect and sync music like nothing was wrong.
When I installed the 3.1 software with the games, my zune wouldn't connect. So, I reset my zune again, and reinstalled the firmware WITHOUT the games, and viola. It works completly correctly.

So if you have a zune 30, hard reset it(back+up+middle) and reset your zune tag. It deletes everything on your zune harddrive, so be sure all your music is on your zune library.

Next, connect the the PC and install firmware WITHOUT the games.

And there you goo, a perfectly functional zune. (:
^^Hope that helped!



Xox, Bridgeyy<3

Posted on Apr 16, 2009

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If you zune died you have to wait until the battery is about 1\16 th of the way charged then your computer should read it if it doesn't and you have a full battery then i don't know wat to tell you sorry.

Posted on Jan 23, 2009

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My 8 gig zune will not synce with my vio. It has windows xp. I tried uninstalling zune and reinstalled zune and still want work. Can someone please help me. You can e-mail me at tarnished14@msn.com Please do!!!

Posted on Nov 04, 2008

I have vista too wtf

Posted on Sep 17, 2008

Just restart your zune by holding back and up on the pad at the same time. that fixed it for me. ohh then i downloaded the update 4 it

Posted on Jun 30, 2008

  • KrisSempai Jan 23, 2011

    This was very helpful, I didnt even have to update my zune, it worked right after it was restarted and no information was deleted :)

  • littleoso520 May 17, 2011

    thank you so much this was so frustrating for me to figure out.

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Holy **** i spend a **** load on this and the zune worked fine for the first week then now its not even charing...bbought many sync cables but still nothing.

Microshit another Failed attempt to beat your rival Apple :(

Posted on Jun 26, 2008

I have vista "guest" and it still don't charge and sync nor does it show the zune to be connected. VISTA SUCKS

Posted on May 30, 2008

Install vista............boys
then ur zune wiil get detected

Posted on Feb 17, 2008

WTF?? i just got this zune and was told how easy it was, I spent 4 hours on the phone with the Zune "customer service" who ultimatley could not help me and just left me with a pocket full of magic beans. if i bury my zune with these beans, mabye just maybe, it will turn into a device that works.

Posted on Dec 26, 2007

Whenever I try to connect my zune it wont connect or charge. The only thing that helps is to reinstall the software. Its quite annoying and I wihs I could give you a better answer.

Posted on Dec 18, 2007

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I was just given a 30gb zune. My computer doesn't recognize my zune, and the zune software and site is on my desktop but my device doesn't sync. Yes, it does charge, but I can put music or videos on. Also on zune webpage in the lower left corner on the zune icon it says; "no zune". what gives. Also neither I nor my brother (whom gave my the player) doesn't have the disk anymore....

Posted on Jan 13, 2010

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Ladies and gentlemen, i have the solution to everyones problem. First of all, i had moved my OS to a new Hard drive and my zune 30 would charge but not install correctly. Turns out i had a few corrupted system files. All recent windows OS's have a program that verifies system data, i ran it and afterwards it fixed corrupted files and my zune synced instantly. Go into command prompt, or "cmd" and type sfc /scannow. This will fix your problems

Posted on Dec 09, 2009

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Zune player is not detected by Zune Software in my laptop
That is what mine is doing, I bought an 30 GB zune, when we plugged in to the USB back side in PC and port also it not coming Found new hardware(Zune player is not detected by PC), but I know it works because it still shows the lightning bolt on the battery that signals it is charging, ANY HELP WOULD BE GREATLY APPRICIATED!!!!

Posted on Dec 01, 2009

This worked for me...first i uninstalled to Zune program then plugged in my Zune (still my pc wasn't reading my Zune)...then i installed the Zune software back on my computer while leaving the Zune plugged in via the usb sync cable then it started to read it and work perfectly fine.

Hope this helps.

Posted on Jul 09, 2008

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Solution #2 totally works

Posted on Jul 07, 2008

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I HAVE DOWNLOADED THE SOFTWARE BUT I HAVE PROBLEMS INSTALING IT .THEY SAID I SHOULD UPDATE SOMETHING WHICH I FIND IT VERY DIFFICULT TO UNDERSTAND PLEASE HELP ME OUT

Posted on Jun 07, 2008

  • KAY BLACK Jun 07, 2008

    Having this same problem. I have installed the software over and over
    again. Also I have tried on another PC with the same result.

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WTF?? i just got this zune and was told how easy it was, I spent 4 hours on the phone with the Zune "customer service" who ultimatley could not help me and just left me with a pocket full of magic beans. if i bury my zune with these beans, mabye just maybe, it will turn into a device that works.

Posted on Dec 26, 2007

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Posted on Jan 02, 2017

JulesPCaut
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SOURCE: PC will not detect my zune.

Hera re some ideas: http://www.devicedriverfinder.com/blog/device-errors/how-to-fix-zune-device-errors

Hope it helps solve your problem in case it still exists.

Jules

Posted on Jun 30, 2009

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1 Answer

My zune 30g has been locked for over 1 year now and i do not know how to have it unlocked. In addition posting it to you isnt that easy as Iive in the Caribbean (Trinidad to be exact). I will appreciate...



1. Set the Hold Switch to unlocked. 2. Press and hold the Back button zune_button_back.gif while you press and hold the top of the Zune Pad. zune_restart.jpg 3. Immediately after you release the buttons in step 2, press and hold the following combination of buttons, depending on your Zune model:

- immediately press and hold the Backbutton while you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen. zune_gen1_restore.jpg 4. After "Connect Zune to your PC" appears, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current Zune device software.

Mar 19, 2011 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

It's connected to my pc but nothing is happening


hi lucky one,
zune is facing a lot of problems so far.if u still have the receipt of purchase, think about returning and getting your money back or exchanging it for sth. else.
sad but true, this wont be the lasst ime u come here if u stick with it.

Aug 08, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune software won't recognize Zune when plugged in


Go to Device Manager by right-clicking on My Computer > Properties. Depending on what version of Windows you are using you will see Device Manager somewhere (might have to switch tabs).

With your Zune plugged in, you should see it under Portable Devices or Disk Drives or something similar (look under anything that could describe the Zune).

Next there are a few things you can try:

1) If the Zune is not installed (has a yellow ! next to it), right click and update driver, then tell it you want to specify where to look, and look in Program Files\Zune\Drivers\Zune\ . The file Zune.inf should be in there, that's the Zune driver.

2) If the Zune is installed, right click and select uninstall, then reinstall the driver I specified in step 1.

That should work, if it doesn't right click on the Zune in Device Manager, go to Properties and tell us if there are any error codes or if it says the device is working properly.

Jul 16, 2009 | Sony PlayStation Portable (PSP) Console

1 Answer

PC will not detect my zune.


Hera re some ideas: http://www.devicedriverfinder.com/blog/device-errors/how-to-fix-zune-device-errors

Hope it helps solve your problem in case it still exists.

Jules

May 27, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Windows 7 (64 bit) build 7000 and zune problem


i had the same problem at first with my 3rd generation zune. first you have to open up the zune software folder then right click the short cut and click run as administrator then it will detect the device and everything will work. good luck

Mar 19, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Problem installling Windows xp SP2 with P4VMA-M Mainboard


If your trying to install it over the current installation then select Format at the installation screen of XP setup. In order to do that you would have to boot from the disc, that way you don't have to load windows. Also when you have completed and installed XP, try to locate some software to detect what drivers you need. I use driver detective and it worked fine for me, or alternately send me a message and ill run you through how to check the motherboard for the version manually.

Mar 09, 2009 | Biostar P4VMA-M Motherboard

1 Answer

Zune reset


Hi I can help you this is how. BUY A 4G ZUNE!!!!! cause your 30g zune is broken or something, or reset everything and instal it again

Jan 13, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Windows service pack 2 messed up my direct 3d


try checking for more updates for windows and also on the site for your zune to see if there are any known conflicts.

Feb 18, 2008 | Computers & Internet

6 Answers

Zune charging problems, hardware problems


I had a 30g w/same problem. I installed the Zune software from CD. Plugged the Zune into my USB jack and waited hrs for the full screen battery icon to go away. It never did. Here is what I did to fix it. I left the Zune disconnected until its battery drained and the lcd went dark. In this state, pressing the play/pause button, caused the full screen battery icon to appear briefly before the lcd went dark again. With the Zune disconnected from my xp pc, I ran Windows Update in express mode. I have Windows system restore and auto-update turned off and rarely update my pc, so I also took the opportunity to take a manual system check-point (so I could restore from the check-point if an update trashed my pc). I took and installed all the latest Windows updates. When it was done, I had all the latest security updates and IE 7. At this point I went to http://www.zune.net/en-us/products/zunesoftware/download.htm and downloaded the latest Zune software. I installed the Zune software update. I ran the new Zune software on my PC and found the device tab. NOW I connected the Zune to a USB port on the back of my PC. The full screen battery icon appeared on the Zune but nothing appeared in the Zune software. I left it this way for a few minutes. It occurred to me that I might get more power through the USB port if I turned off my other external USB devices, which I did. Within a few minutes, the Zune FINALLY came to life and a Zune splash screen appeared on the device. The device booted and was FINALLY recognized by the Zune software on my PC. Shortly after that I noticed that it already started synchronizing with my PC music collection. I figured it would charge up and download my entire collection (20gig) so I grabbed some sleep for a few hours. When I returned, the PC was asleep too. Unfortunately, the Zune was not charged and had stopped sync'ing. Not to be discouraged, I woke up the PC, exited the Zune software and left the device charging for an hour or so. When I returned, the device was about 80% charged. I quickly disconnected and played my first music video on the device!!!! I reconnected (the Zune software auto-launched) and left it sync'ing and charging for a while longer. When it was 100% charged, I disconnected and have been using it for a few hours. It was a long painfull road to get this thing setup, but it was WELL WORTH IT! I am already a huge fan of this device. In fact, I'm considering passing this one on to my wife so I can get the 80gig. Hang in there, it's worth it!!!!

PS: one sidebar -- I have noticed that the pc software will only sync about 800 songs in a session. I have simply been restarting the sync to get the next session going. At this point, I am fully synchronized and have 4.5 gig free.

Dec 27, 2007 | Microsoft Zune JS8-00001 Digital Media...

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