I have the same problem

The defrost water from the melted frost (ice) collects in the bottom of the freezer. If there is no plugged up drain, then you must remove the water manually with a sponge and bucket after a defrost cycle.

BA Baker... hello,

Ice collecting on the bottom of the freezer.. is not such a terrible thing...

(Probably means the defrost is working... (merely not EXITING)).

New refrig or unfamiliar refrig could cause deeper analysis...
but if ...

If this is not a new device... and has been happily tending to it's own needs (evaporating well) for a while (months would be re-assuring)...

Then you are MOST probably looking at a clogged evaporator drain... (usually easily fixed by negotiating "WARM" (not hot) through the bottom vents slots of your freezer section.

Looking under your Refrigerator/Freezer... or consulting your owners manual... Locate your defrost "catch" pan...

It should NOT be dusty...

(easily tested: clean paper in tray...
Still clean tomorrow = clogged drain (pan is watered daily).

Close inspection should reveal a tube descending into it.... This is where you will watch for your patiently applied doses of warm water to appear... (near immediate).

It may take several doses... because ice can also have formed over the drain... Be persistent... You will be proud.

Please comment me back... I really like REFRIGERATORS/Frzrs...
few appliances tend to themselves so well (adorable).

Samsung RF4287HABP User Manual

Check for a clogged drain line. Snake out and get some vinegar in there. Any water collecting from the defrost cycle is supposed to be led away and outside from the unit

The most common thing that causes this is a stopped up drain. Thaw the ice out of the bottom and locate the drain hole (probably towards the back, possibly behind the back panel) and clear with with a stiff wire or coat hanger.

If the water is unable to drain from the freezer during the defrost cycle it collects in the bottom and freezes there when the freezer is running again.

Hope this helps, let me know if you need further assistance.

Is your circulating fan working?
Sometimes they stick and need a shot of WD 40 and then work
it back and forth a little until it wants to take off again. Keep me informed
and PLEASE give a Thumbs Up for the effort. The Raz Shack

The drain is clogged behind the wall in the freezer you can do one of three things take the back wall inside the freezer off and thaw the drain in the bottom and clear it out,Pay someone else to do this,or you can mover your food for a day unplug the unit open the freezer door and leave it off for 24 hours allowing the ice to clear from the drain,seems to happen about every five or six years with Maytags..

Your defrost drain hole is clogged. Look for the drain hole in the bottom rear of the freezer section. Turn off the fridge. Heat the drain hole with a hair dryer and clear the ice. Pour a quarter cup of bleach into the hole.

drain hose is kinked. straighten it out and clean it and it will be fine.

Has this thing a separate frezer and cooler compartment.
Have tried to completely defrost and clean that thing.
At times like in airco's the pinch valve for the cooling process to effect (expansion) is stuck frozen, or very seldom broke.

sounds like you have a clogged/frozen defrost drain tube. removing back panel of freezer will give you acess to drain trough, melt away the ice with a hair dryer, youll find a drain hole under there somwhere,pouring boiling water down the drain will clear it pretty quickly( i use a steam machine purchased from the infomercials)