There is one of two issues that causes this:
1. backup your pearl with your desktop manager and then perform a wipe handheld in your options menu. then restore your pearl and see if that works.
2. if that doesn't work, the back housing of your pearl will need replaced. you can find them on the internet somewhat inexpensive. and with the right tools, it is a quick and easy repair. there are video tutorials on how to open your pearl on youtube
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