GE Washer spins, gets off balance and 1 dampening strap falls off

We are able to hook the back right hand side corner back on but it will fall back off again. question is do we replace the straps or is it something else. If we do replace it or need a better way to get it back on then what are those directions? currently we take the front panel off and my husband lies on the ground and I hold up the tub while from the ground he puts it back in place.