Our Creative software does not acknowledge that Vision M is connected (it shows the icon, but selections are dimmed). Also, the Vision M mysteriously lost a great deal of data.
I used to run Windows XP SP2, which worked with the player, but have replaced my hard drive and have not updated from SP1 to SP2. Does this make a difference? Would switching to a laptop with Vista help?
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1 HD damage could be done when you drop the Zen and you hear noises inside, some times the display just shows the Creative logo and no more. 2 the display just show the Creative logo, no noises inside, you can tray to put in Recovery mode as mentioned in the other solution and then erase firmware then reload firmware, this firmware can be downloaded form creative page,http://us.creative.com/support/downloads/download.asp?MainCategory=213&nRegionFK=&nCountryFK=&nLanguageFK=&sOSName=Windows+XP®ion=1&P However Before you go to all that trouble though try these steps:
1. Connect the device to the wall charger. 2. Hold the power switch to ON. 3. Put a paper clip into the reset hole. 4. Continue holding the power switch on until the Creative logo appears. 5. Select Format All from the Recovery Mode menu. (Note: THIS WILL ERASE ALL DATA FROM YOUR DEVICE! - but it's better than buying a new device) 6. When the reformatting is done, select Reboot from the Recovery Mode menu.
See if the Operating System on the computer matches
your installed software.
Get down on the support page and make a Manual Selection in the
second bar XP, Vista or whatever you are using and click SUBMIT.
The available downloads will change now. Next get the matching software for your PC.
Also check the system requirements by opening "Show Details"
in the suitable software.
I had a similar problem with my Zen Vision:M, whereby the computer just stopped recognizing my device. I found out it was because Windws has updated to Service Pack 3 automatically, and for some reason my player only works with SP2. It started working again when I installed SP2 again, but then I keep getting the annoying upgdate notifications from windows.
I Had This Problem with my Zen & found that if I Uninstalled the USB in Device Manager (Portable Devices) and rebooted the computer and let Windows redetect and install them.
YOU MUST HAVE YOUR PLAYER PLUGGED INTO THE PC WHEN YOU DO WHAT'S BELOW, AS YOU NEED IT TO APPEAR IN PORTABLE DEVICES
To Get To Device Manager Quickly - Highlight My Computer On Desktop/Right Mouse & Choose Properties/Choose Hardware At Top/Then Select Device Manager/Then Portable Devices/Highlight Your Player & Right Mouse Then Choose Uninstall/Exit Device Manager/Disconnect Your Player/Them Restart Computer..../When The Computers Ready Try Connecting Your Player Again It Should Work?
These problems sound to me like its time to format your hard drive. To format the hard drive, put your Zen into Recovery Mode. Put a paperclip in the reset hole and hold the on/off button in the "on" position. Then release the paperclip and continue to hold the on button until you see the screen change to Recovery Mode.
Select the Format option, then Reboot. If your Zen still isn't recognized by your computer, this likely means there is a chip failure on the motherboard. Click here for more troubleshooting advice.