Question about Creative Labs ZEN Vision:M Digital Media Player

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Vision M not registering (is SP2 needed?)

Our Creative software does not acknowledge that Vision M is connected (it shows the icon, but selections are dimmed). Also, the Vision M mysteriously lost a great deal of data.

I used to run Windows XP SP2, which worked with the player, but have replaced my hard drive and have not updated from SP1 to SP2. Does this make a difference? Would switching to a laptop with Vista help?

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  • 3 more comments 
  • WantSound Dec 06, 2007

    I believe I have v10 on the computer running WIndows XP Sp1, but may have media player 11 on the newer computer running Vista Home Premium. I can't check right now--they're both at home.

  • WantSound Dec 06, 2007

    Is one of the two systems a better bet?

  • WantSound Dec 13, 2007

    I have Media 11 on Vista, but even with Media 11, the device is not being acknowledged by Creative software. What will happen if we search for drivers, firmware, etc.? Both my son and I are concerned that this may result in a total data loss and a player that doesn't function at all. The disparaging comments posted on this site concerning this company, combined with the fact that (to the best of my knowledge) Best Buy no longer carries the product, leads me to believe that Creative is either not still in business or will soon be going out of business. Are these devices currently being sold as new devices? I have not seen them advertised in the Sunday papers.

  • WantSound Dec 13, 2007

    Player worked fine before with prior version AND it won't work on Media v11 on Vista.

  • WantSound Dec 14, 2007

    Sounds like a plan. What exactly does "removing the usb drives" mean? Disconnecting? Or actually removing them from system? If you're referring to the latter, is this done from Control Panel-->Adding or Removing Programs-->?



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Do you have media player 11?

Posted on Dec 06, 2007

  • 1 more comment 
  • Cary Farah
    Cary Farah Dec 06, 2007

    it need media player 11 before anything will work.

  • Cary Farah
    Cary Farah Dec 14, 2007

    As far as i know Creative is still in business, I don't know anything about Vista other than a lot of people are havening problems with it.
    on windows 200o or xp update to media player 11 this is vital if you don't get a connection after that i would recommend removing the usb drives and reboot and let windows reinstall them on the reboot.
    other than that try to find another pc or laptop with windows xp and media player 11 and update firmware once it connects, after you get the new firmware you should be able to connect to you computers.

  • Cary Farah
    Cary Farah Dec 14, 2007

    no, go to my computer > click on hardware tab >
    click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
    (write these down just in case it cant find them)
    right click on them and uninstall
    reboot let windows reinstall them



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1 Answer

I have a creative zen m vision which is not working if I try to reload firmware I get a message harddidk problem - how do I proceed

1 HD damage could be done when you drop the Zen and you hear noises inside, some times the display just shows the Creative logo and no more.
2 the display just show the Creative logo, no noises inside, you can tray to put in Recovery mode as mentioned in the other solution and then erase firmware then reload firmware, this firmware can be downloaded form creative page,
Before you go to all that trouble though try these steps:

1. Connect the device to the wall charger.
2. Hold the power switch to ON.
3. Put a paper clip into the reset hole.
4. Continue holding the power switch on until the Creative logo appears.
5. Select Format All from the Recovery Mode menu. (Note: THIS WILL ERASE ALL DATA FROM YOUR DEVICE! - but it's better than buying a new device)
6. When the reformatting is done, select Reboot from the Recovery Mode menu.

Jan 08, 2011 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Computer doesn't recognize the Vision: M

Support for Zen Vision M:

See if the Operating System on the computer matches
your installed software.

Get down on the support page and make a Manual Selection in the
second bar XP, Vista or whatever you are using and click SUBMIT.
The available downloads will change now. Next get the matching software for your PC.
Also check the system requirements by opening "Show Details"
in the suitable software.

Jul 31, 2009 | Creative Labs ZEN Vision:M Digital Media...

3 Answers

Creative zen won't turn on

I had a similar problem with my Zen Vision:M, whereby the computer just stopped recognizing my device. I found out it was because Windws has updated to Service Pack 3 automatically, and for some reason my player only works with SP2. It started working again when I installed SP2 again, but then I keep getting the annoying upgdate notifications from windows.

May 27, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative zen vision m is not detected.

You Could Try This.. 

I'm Using Windows XP (SP2) 

I Had This Problem with my Zen & found that if I Uninstalled the USB in Device Manager (Portable Devices) and rebooted the computer and let Windows redetect and install them.


To Get To Device Manager Quickly - Highlight My Computer On Desktop/Right Mouse & Choose Properties/Choose Hardware At Top/Then Select Device Manager/Then Portable Devices/Highlight Your Player & Right Mouse Then Choose Uninstall/Exit Device Manager/Disconnect Your Player/Them Restart Computer..../When The Computers Ready Try Connecting Your Player Again It Should Work?

Jul 26, 2008 | Creative Labs ZEN Vision:M Digital Media...

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Mp3 player won't connect to PC

These problems sound to me like its time to format your hard drive. To format the hard drive, put your Zen into Recovery Mode. Put a paperclip in the reset hole and hold the on/off button in the "on" position. Then release the paperclip and continue to hold the on button until you see the screen change to Recovery Mode.

Select the Format option, then Reboot. If your Zen still isn't recognized by your computer, this likely means there is a chip failure on the motherboard. Click here for more troubleshooting advice.

Jul 20, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative Zen Vision M

Either try changing the "Auto-Load" function - preventing creative from taking charge of it OR your windows needs update to support the device as a flash drive.

Oct 23, 2007 | Creative Labs ZEN Vision:M Digital Media...

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