Question about SanDisk Sansa MP3 Player

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  • BANANALISA Dec 03, 2007

    it is only a month old though

  • Anonymous Dec 26, 2007

    yep tried every thing i can find and nothing works its a shame cause it was great while it worked

  • Anonymous Dec 28, 2007

    We had ours 2 days and it did the same thing! I called Sandisk and supposedly they are going to send a new one and I have to ship mine to them. Just called today, what a bummer. I hope the second one works a little better!

  • Anonymous Jan 04, 2008

    my son and I bought each one a sansa express and both went berserk one after the other! We can turn them on anymore and I had important stuff on it and it's all gone! I think that I will send them back to the company... that's a shame or a sham!!!

  • jules1fixit Oct 14, 2008

    I can not turn on and when I put my express into the computer the face lights up then turns off.

  • mottaka1925 Dec 13, 2008

    I Have the same problem as hers.. is changing the battery will solve the problem? Model: Express


    please help to fix this thing..

  • zeke27 Dec 30, 2008

    I have the same issue. The player hangs up with sansdisk on the screen and will not respond to any button or combination of buttons. It's the sansa express with a usb connector. I find that when I connect it to the computer for recharge, it resets itself and starts working again. it has happened too many times to be a reliable player and will be sent to the junk drawer when i get my new mp3 cell phone

  • 1123sun Dec 31, 2008

    I have SanDisk Sansa Express 1GB MP3 player. When I power on, it just displays the "SanDisk" message for few seconds and goes off again. I tried connecting it to computer, the same "SanDisk" message is blinking on the display. I tried doing reset by holding select button and Vol+ button. No response from the device.Can someone help??



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Possible solution.  So, my sansa express went dead after pluggin it in to my computer after a few weeks of use.  It was totally dead and unresponsive.  Didn't turn on at all.  Plugging it in wouldn't effect it and windows only recognized a malfunctioning usb adapter.  Thus, reprogramming the firmware was out of the question.
Solution: the soft reset actually worked.  You have to soft reset (hold down the grey center button and the volume up + key at the same time for a few seconds.)  Then plug it into the computer.  Voi La.  It came back to life.  The strange part was that it still wouldn't turn on after the soft reset.  It required me plugging it into my computer to revive the thing.  

Posted on Dec 29, 2008

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Same problem

Try this:

1 soft Reset
2 insert micro SD card into device
3 turn on with power button

I figured since there is a trigger to turn the device on when an SD card is placed inside it that this might be worth a shot; sure enough thing is working great now.

Posted on Jan 29, 2009

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Better manual update firmware from sandisk official site...on
windows xp...

Posted on Sep 27, 2012

Same here...DOA...grrrr

Posted on Dec 29, 2007

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Replace the battery? if out of warranty there is a small watch battery inside that might also need replacing.

Posted on Dec 03, 2007

  • Cary Farah
    Cary Farah Dec 04, 2007

    I would return it! not worth messing with


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2 Answers

My Sansa Clip won't work. When I turn it on it says: Not enough space for music DB Please free 30 MB. But when i connect it to my computer it doesn't register. PLEASE HELP ME

Because you drag 7 drop songs or files too much into the sansa clip in MSC mode, it causes like that.
Turn it on, it will show " Not 30 MB", and then automatically turn off. Plug it into pc, open my computer, it will be under name "Sansa clip..." or "removable disk ". If your pc does not recognize it, unplug again and replug it.
Open Sansa Clip..., or removable disk, and delete some songs.
Good luck

Apr 30, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

My sansa clip has maxed out space and won't turn on


Sandisk has an Answers support site for the Sandisk players.
Searching for answers on the item space, links to next page:

The first answer on not enough space for musicDB will give 2 options for deleting files, see next page:

Option 1 for normally erasing files.
Deleting selected files:

Method 1: deleting files on the player itself .

Method 2: deleting files when connected to a computer
when using method 2, switching USB mode from MTP to MSC or vice versa may be needed to see the files in the folders.
Information about the problem "hidden files", see:
How to change the USB mode of the player, see:

Option 2, erasing all files on purpose or when memory is corrupted .
Formatting the device, deleting all files:

This help page shows how to perform a format of the player using
disk management. The player has to be in MSC mode when performing
this action.
How to switch to MSC mode is mentioned before, see link:

Manual for the Sansa Clip in pdf format:

When more help is needed, just post a comment.

Nov 20, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

I kept syncn music to my sansa mp3 and now it wont play.

Connect to your computer copy music to a folder and save as whatever name you give it Then format Check the folder with the music in it to see if there is a file thats not MP3 delete it if there is one then replace the music

Apr 12, 2009 | SanDisk Sansa e260 MP3 Player

4 Answers

Computer wont recognize sansa fuze


Feb 01, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

Sansa e250 MP3 Player starting problem

Do a Firmware upgrade first -
Enter Sansa e200 series

If this does not work, try the other methods I suggest in my Sansa player "Tips and Tricks" - click on My Profile if you do not see the article in the solutions section (no offense to Fixya, but your website is not yet user-friendly - needs some work).

Jun 11, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Shuts off right away

is it possible that you aren't holding the button long enough?

Mar 10, 2008 | SanDisk Sansa m240 MP3 Player

1 Answer

Problem with My SanDisk Sansa m230

try formatting your device then try to put mp3 files on it. check if it works. on your my computer right click you mp3 device ( it is usually a removable storage) then select format.

Feb 21, 2008 | SanDisk Sansa m230 MP3 Player

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Sansa c250

sandisk should be able to help you under warranty. call sandisk 1-866-726-3475 or 1-866-sandisk

Aug 14, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

9 Answers

Error message: Not enough space for music DB. Please free 4MB.

Hi I have just bought a Sandisk Sansa M250, we loaded som music on it and it lasted 2 hours, then it the message came "Not enough space for music DB please free 8 MB". I couldnt even go in to the menu. I contakted and 24 hours after they came up with an answer. If it's currently frozen, hold down the power button for 20 seconds in order to soft reset it. Let's try to format the player (THIS WILL ERASE ALL FILES FROM THE PLAYER). Plug it into your computer, then open My Computer, right-click the drive associated with the player, and choose Format. It may give you a choice of file system, if so, choose FAT (it may only let you choose FAT32, which is fine). Now click on Start and it should format the player. If not already done, please also update the firmware from this link: The 20 seconds on the power button didnt work, but the formation did. Hope this helps. //Cadmann Please bear with my english

Aug 20, 2006 | SanDisk Sansa m240 MP3 Player

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