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Kenmore machine stopped spin. Checked the




By xiaoxiaohuan on Aug 23, 2009

" "
Kenmore washer machine 11024692300 stopped spin. Checked the coupling. It was not broken. The coupling on the transmission shaft can be rotated by hand. Is this normal or something wrong with other parts? Thanks in advance.
Comments:

Aug 23, 2009

- Yes, it dose.

Aug 23, 2009

- Should I just go ahead to replace the coupling?

Aug 23, 2009

- Thank you very much for the help. I have replaced the coupling and didn't fix the problem. The machine won't stop either after the fill nor after the washing cycle. It drains. It goes through the spin cycle, you can hear the noise, and it won't spin. Looks like something between the motor/transmission and the container which supposed turning is broken or worn out. But I don't know what it is. Please help me with this. Or if you think there is something else, please instruct me. thanks.

Aug 24, 2009

- Thank you very much for your help. The sympotom is that I can hear the motor run but the basket doesn't move in the spin cycle. It seems like can't take heavy load. I put a couple of clothes in and it spined. The noise seems biger. Something maybe wrong with either basket drive assembly or gearcase like you said. Could you please let me konw how to fix them and roughly cost? Thanks.

Aug 24, 2009

- Thank you very much for the help. I read what you said carefully. The symptom is acually like this: It won't spin at all. I can't even move the basket by hand even when I hear the machine is running. It's hard for to tell what kind of noise it is. Sounds like machine's running and a little bit bigger than the normal noise. I tried to help move the basket to spin and can't move it. Last night, I coincidently put a small amount clothes into the machine and it spined! Then, I wrote the last comment. After I done that, I tried another a little bit bigger load there and it spinned as well with maybe a little bit bigger noise. I'm not quite sure what this means. Is the gear or something worn out and not that good anymore or the coupling I replaced helped somehow? I think the original cause of this machine was that it was overloaded somehow. But I'm not sure what was damaged/affected. Thank you very much again for your help.

Clarification Request

Posted by sbknox on Aug 23, 2009

will it agitate?

Solution #1

posted on Aug 23, 2009
Not Rated)

jsrock516

Rank: Guru  Washers & Dryers  Expert
Rating: 96%, 7310 votes
Check your lid switch. If the washer fills and doesn't do anything, or stops right after the wash cycle and then does not advance to the rinse cycle and drain, this is commonly caused by a lid switch malfunction. The lid switch is usually mounted under the washer top casing, on the right hand side on most top load models. It is activated by a plastic piece on the lid (called a "Lid Strike") through a small hole on the rim of the wash tub opening. In many cases the lid strike breaks off the lid, or the lid switch becomes loose and no longer makes contact. Inspect the lid to make sure the lid strike is still intact, and then inspect the mounting screws (adjacent to the small opening on the wash tub rim) and make sure they are snug.

If not activated by a lid strike, other models have the lid switch located under the washer casing next to one of the lid hinges. It is activated by a rod contacting an actuator. The mounting scews for this type are located under the operator console.

If you determine the switch to be defective, the following link explains how to access the washer interior and replace one:

http://www.fixya.com/support/r385198-replacing_lid_switch

If the switch requires replacement, a new one can be purchased on line at appliancepartspros.com, searspartsdirect.com, pcappliancerepair.com, or repairclinic.com. The average cost of a replacement is $25 to $35.

If you have questions, please let me know. I hope this helps you.

Key Symptoms:

If the Motor Coupling were bad the washer will not agitate or spin, but WILL drain.

If the Lid Switch fails, the washer will fill, but stop before the spin cycle and WILL NOT drain.

Comments:

Aug 23, 2009

- Okay...I'm a bit confused by your symptoms. When you say it will not stop when it fills or after the wash cycle, does this mean it continues to fill until it overflows? Or, does this mean the timer fails to advance? Or, does this mean the you can hear the motor running and nothing moves, but it just continues to run?

If the washer continues to fill, you may have a pressure switch problem that is not telling the washer to turn off the water at the appropriate level. If the washer does not know when to stop filling, the wash cycle will not begin and the washer will eventually overflow.

If the washer tries to fill but never reaches cut-off, or fails to maintain the water level, it could be continuously draining, which is known as "siphoning", Siphoning occurs when the drain line is not maintained at the appropriate height above the floor, or the hose is shoved too far down in the standpipe causing a vacuum.

Since you stated already replaced the motor coupling, the other logical choice to suspect would either be the basket drive assembly (which is located under the center post of the agitator, and is where the gearcase (transmission) inserts. Or, you may have a gearcase that has gone bad. With either one, you usually experience slow spins, and or a drum that will not spin with heavy loads, or without being assisted by hand. Another symptom would be an amber colored oil leaking from the gearcase.

Last of all, would be the clutch assembly, which is located between the basket drive and gearcase. If the clutch is worn, it will experience problems engaging during the wash cycle and/or stopping properly.

If any of these symptoms sound familiar, pease let me know.

Aug 24, 2009

- If the noise you hear is a grinding noise - most definitely a gearcase. However, if the tub strains to run, or will spin normally if you give it a spin - usually a basket drive assembly. If the washer strains to spin and will not spin on its own even if you assist and will not stop properly (glides to a stop rather than braking) - more than likely a clutch.

Sometimes these components can mask the symptoms of each other. This is a tough one to diagnose at times. Usually replacing the gearcase is the first choice.

Now, before panic sets in, this is not a difficult repair, if you follow the steps in the following link:

http://www.fixya.com/support/r699497-replacing_gearcase

The part number is 3360629 and can be found at pcappliancerepair.com for about $145.

The basket drive assembly part number is 285792 and can be purchased for about $100 at searspartdirect.com.

The clutch assembly part number is 285785 and can be purchased for about $27 at appliancepartspros.com.

As you can see different sites carry the various parts at different prices. Some better than others.

The most expensive fix would be the gearcase. The least expensive option would be the clutch. If you perform these repairs yourself, you will avoid the cost of any labor (which can exceed $250). If you can narrow these symptoms down just a bit further, it may be easier for me diagnose a cause. I would hate for you to have to spend money that didn't provide a fix. Please let me know.
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