Hi,
I recently had some problems with my Palm. I went through the Palm online chat support which was free. You can do phone support but it will cost about $15. Here is a link to Palm support. If you scroll to the bottom of the page there is a link for the chat service. I have very good results. Best wishes. I hope this works for you.
http://kb.palm.com/wps/portal/kb/na/tungsten/e2/unlocked/supportservices/page_en.html
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