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SanDisk Sansa c150 MP3 Player Problem

First day of use it is frozen at a specific song. Would really like to get it going so it can be used.

Please help.


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Re: SanDisk Sansa c150 MP3 Player Problem

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 25, 2008

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1 Answer

My sandisk c150 mp3 player is stuck on one song, won't play any other?

possible options, check that the songs are not grouped into several folders. see if the files are .mp3 or other. verify the file are their on the root of usb music player.

Dec 21, 2009 | SanDisk Sansa c150 MP3 Player

1 Answer

My Sandisk Sansa C150 Menu is Frozen. How do I unfreeze it? The same song keeps playing over and over. I can't turn the devivce off. Except if I take the battery out

Hi there,

You need to reset your player to default settings...
There is a reset method - check your user manual, or follow the below link -

Good Luck!!


Jul 18, 2009 | SanDisk Sansa c150 MP3 Player

1 Answer

I know its a silly question but can anyone please tell me the step-by-step process to transfer songs to my sansa c150 MP3 player......... Thanks

  • Step 1:Free a USB port on your desktop computer. Now, grab the USB cable for your SanDisk Sansa MP3 player and connect the player to your computer.
  • Step 2:Wait for your computer to find and recognize the player. This may take a few moments. Once you receive a confirmation message, open your computer and scan the icons for the SanDisk MP3 player.
  • Step 3:Open the SanDisk Sansa MP3 player on your computer. The music files that you currently have saved to the player’s memory are displayed.
  • Step 4:Open a folder containing music files that is stored in your desktop computer’s memory. Scan the files for songs that you want to transfer to the SanDisk Sansa MP3 player.
  • Step 5:Left-click on a song file and drag to the SanDisk Sansa window. Drop the file and let your computer complete the transfer. The transferred file appears at the bottom of your music list.
  • Step 6:Unplug your SanDisk Sansa player from your computer. Turn the player on and allow the file transfer to update to the internal memory of the MP3 player.
Tips & Warnings
  • When properly connected, the SanDisk Sansa MP3 player displays a USB Connected message on its LCD screen.
  • The music files in the SanDisk Sansa MP3 player will have different icons next to their filenames which will tell the file type at a glance (MPEG, MPEG layer 3 or WMA, for example).
  • Some songs feature copyright protection which may interfere with your ability to transfer music to the SanDisk Sansa MP3 player.

Jan 27, 2009 | SanDisk Sansa c150 MP3 Player

1 Answer

C150 frozen

re: frozen player, follow the steps outlined here

Oct 06, 2008 | SanDisk Sansa c150 MP3 Player

2 Answers

Sansa c150 not working properley please repair it

I have 1 g used and it wont let my load anymore and all the songs come up as A is my player dead

Oct 02, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

San Disk Sansa c150 Trying to erase all songs

To delete songs from your device follow the steps below
You have to make sure that the device is on MSC mode...then make sure your device is plug in to the computer..Then go to programs - accesories - windows explorer, find the SanDisk in my computer, go to media, music and delete them from there.
Either under sync panel in your windows media player it will show your music when it's connected. just click the plus signs for what song you need to get rid of, right click and click delete.
To format it..on your device..go, setting and there should be a format option option there..let me know if that doenst work for you...
Hope this helps

P.S.Please rate accordingly...
Thank You

Jul 18, 2008 | SanDisk Sansa c150 MP3 Player

2 Answers

Help with my 2 sansa c150 frozen!

all you have to do is let them run out of battery

May 16, 2008 | SanDisk Sansa c150 MP3 Player

1 Answer

Not Doing Anything Sansa c150

go to my computer when it is plugged up and delete the music from the harddrive of the player.

May 16, 2008 | SanDisk Sansa c150 MP3 Player

1 Answer

How to fix my mp3 player...????

See my problem posting and do not be frightened.

Jan 11, 2008 | SanDisk Sansa c150 MP3 Player

1 Answer

My Sandisk c150 is frozen and I've tried to turn it off and push the Hold button then turn it on again, but all that comes up is a symbol of a lock. Please HELP!

In this case on the Mp3 player itself u will see a Hold/Unphold slide switch just slide that switch to the opposite direction and that will fix the problem

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