Question about Sony Handycam DCR-HC21 Mini DV Digital Camcorder

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LCD panel, Viewfinder and recording all dim

I've used the reset button to no avail. Videos basically useless.

Also this is my daughters camera and I'm trying to rewind the cassette and can not find instructions, all I get is the message "the tape has reached the end". Very frustrating!!!!

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SOURCE: Sony TRV-19 Camcorder - Black screen in camera mode

Fixed it, at least temporarily I had the side off my trv250 examining it, especially the CCD connection. I had read the post about soldering a capacitor to pins 1 and 3 (from the left) on the bottom row. I didn't have the specific capacitor on hand, but I started touching some of the small ones I did have to those pins. I found that after I touched a 100uF, 10V cap to pins 1 and 3 the picture suddenly came back to life and stayed that way after removing the cap. I have no idea how long this will last, and I've set up the cam on a tripod in the livingroom with the LCD display facing me so I can monitor it. If you, like me, figure you have nothing else to lose, you might want to give this a try. Note: my camera was suffering from the green smeary horizontal lines problem, and wasn't completely black. I'm not sure if this makes a difference or not.

Posted on Sep 14, 2005

  • 169 Answers

SOURCE: No display in viewfinder and LCD

sorry to say but the problem of your camera is the ccd image sensor....go to a service center for replacing it...

Posted on Aug 11, 2007

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SOURCE: error message 31:22 reinsert cassette tape

reel sensor is the problem of your camera it is a common problem to that model,maybe the pinch roller is loosen to the post cause of the lock of that is been broke..that roller is that one that pulling the tape...only a technician can put it back to the mechanism and replace that sony service they replace the whole assembly and cost a lots...i suggest find other service center for fixing it...hope that roller is not lost in your camera...

Posted on Sep 07, 2007


  1. I'm having the exact same problem. It wont accept the cassette...only half way then errors. It will close fully without a cassette as well. hmmmmm
Comment by Guest, posted on Apr 02, 2008 Load cassette, turn it on, then message says re-load cassette. Door to cassette compartment only works half way. After fiddling with power, can get the cassette door to open and close all the way, but not with cassette. Tried several brands of cassettes, no joy.

Posted on Jul 10, 2008

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SOURCE: HDR-HC1 Sony camcorder- reinsert the cassette error message


The problem is with the S-reel. Take the tape out, remove the battery, and give it a slight bump. This usually fixes the issue for a couple of weeks. I haven't heard of any permenant fixes. I took my cam into circuit city (before they closed) twice for the same issue. Very frustrating when you don't know what the issue is.

Posted on Mar 30, 2009

  • 1 Answer

SOURCE: Re-insert the cassette error message

? what does it mean plz?
can you explain for me plz?!!

Posted on Apr 23, 2010

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Look in the view finder when recording instead of the screen. if you see the image there then the unit is probably set to look through there. Many of the new units dont' have a full view finder to lens item they actually have a small lcd screen inside the view finder. Check your options for recording.

Also if the view finder is tilted you need to close that before usign the lcd.

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I can turn my camera on, but there is no screen or sight for recording or play edit.

normally, if you can turn the camera on everything should work including the lcd. if its just an issue with the imaging sensor, you wont see anything on the viewfinder (for the viewfinder to work you need to close the lcd screen) but should at least see the indicators, same in the lcd screen and view your videos in playback mode. if its an lcd screen issue, there would be nothing coming up in any mode the camera is set to. you can try to reset cam back to default settings (press reset while cam is on, its located on the side where you have the handstrap, just below the speaker), or do power reset (remove the batt and ac adapter for at least a minute). if still the same, your unit may require service. thanks. hope this helps.

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My camera has a black LCD screen and Lens view. I can play video but I can't record anything but audio. This problem is going On and OFF since guarente expire. I don't want to pay $88 for service every 6...

your camcorder unit uses a lens cap as a basically when you turn it on it should be ready to take the video right away. i am sure your able to see the display indicators and access the menu settings. if get a black screen and viewfinder when recording, and can record audio and playback previous tapes you've recorded then that would mean your cam has an problem with the imaging sensor. you can try to press the reset button (located near the left side of the battery and display buttons) while cam is on. or do power reset by turning cam off and removing the battery and ac adapter (do this for at least a minute). if your still having this problem, unit will require repair (but if you don't want to replacement would be another option).

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Sony TRV308 Camcorder is not picking up light when recording

Hi there and welcome to FixYa.

Do your videos come out dark when you play them back? Or Is it dark while you are recording?
If it's dark while you are recording, is it dark in the viewfinder, or the LCD screen?

If your videos come out dark when you play them back, check the manual exposure. Hit the exposure button and turn the sel/push execute wheel to change the exposure to lighter.

If you are looking through the view finder to record and it's dark, check to make sure the window is clean.

If your LCD screen looks dark while your recording, put the power switch to player, hit the menu button and scroll down to LCD, select it and turn the select wheel to brighter.

I had to guess at what your problem was due to the information you provided, so I tried to cover the most obvious. If I failed to answer your question, please comment and be more specific.

Hope this helps, and thank you for coming to FixYa.


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1 Answer

Black LCD Screen when trying to record new video or take new pictures.

I have the same problem. LCD & Viewfinder are black when on record mode, can only record audio. I am able to playback and watch on LCD all videos on HD and I am also able to perform all touchscreen functions on LCD. Spent 1 full hour w/ Sony tech on the phone and nothing worked. They ask for $311.00 flat fee plus any hardware replaced will be extra. Camera is 1 1/2 year old, have used it maybe 10 times and care for like a baby. Very frustrating specially when you call Sony and they have no idea.

On another forum I was told to try removing the HD and reinstalling it. Since camera is out of warranty I will probably do that.

In my case the problem happened right after downloding videos to the PC.

Did you fix yours?

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Make sure the selector switch is turned to record (the center position) and camcorder is turned on. Make sure the viewfinder is pulled out fully when you look in it. If that doesn't work try resetting the camcorder. Open the LCD and there is a small hole near the play button, gently push a paper clip in the hole all the way and press the power on button.

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Recording problem

Knowledge Article C116445
There is no picture or a black screen appears in the viewfinder or LCD when attempting to record. Follow this procedure to troubleshoot if there is no picture or a black screen appears in the viewfinder or LCD when attempting to record. NOTES:
  • Because each of these steps represents a possible solution to this issue, check the viewfinder or LCD status after completing each step.
  • It may be necessary to refer to the operating instructions provided with the camcorder for information on how to perform a task on your specific model.
  1. Ensure the lens cap on the front of the camcorder has been removed.
  2. Ensure a fully-charged battery is inserted in the camcorder.
  3. Ensure the STANDBY/LOCK switch is set to the STANDBY position.
  4. Turn on the camcorder and set it to the CAMERA mode.
  5. Look to see if an image can be seen in the viewfinder or LCD.
  6. IMPORTANT: Some camcorders have both a viewfinder and LCD. To conserve power, the viewfinder and LCD will not display at the same time. To use the viewfinder, the LCD must be closed.
  7. If the issue is not resolved, reset the camcorder to factory specifications.
NOTE: If the issue is still unresolved after completing the troubleshootin

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the flex wire of the lcd monitor is have a open line that why it is not functioning....there is also a switch to on the viewfinder connected to some model even the lcd is damage you can still use the viewfinder...

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