This issue can happen when the software is not completely installed or the flash is not registered properly
So please follow the following steps to resolve it
1. Check the version of the windows installer
Press and hold the windows button on the keyboard and click 'R'
Type msiexec =?, click Ok
A window would come up which would show the windows installer version
If there version is less than 4.5 then download and install the latest version
To download Click on the following link and download 'http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en
For Windows Xp: WindowsXP-KB942288-v3-x86.exe
For Windows Vista 32-bit: x86 Platform: Windows6.0-KB942288-v2-x86.msu
For Windows Vista 64-bit: x64 Platform: Windows6.0-KB942288-v2-x64.msu
If its already greater than 4.5, Then move to the Step 2
2. Uninstall the software completely (level three uninstallation)
Uninstallation using the CD
If you have and want to use the HP software CD, follow these steps to remove the software. Otherwise, use the previous method to remove the software.
Insert the HP Software CD into the computer's CD drive.
If the Welcome to HP! screen opens, click Cancel or Exit .
On the Windows taskbar, click Start , and then click Run . The Run window opens.
On the Run window, click Browse . The Browse window opens.
Navigate to the CD drive on your computer (you can find the CD drive by clicking My Computer, usually), right-click the file, and then click Open .
NOTE: If you double-click the file, the HP Installer launches. Click Exit , and then right-click the file to open.
Double-click the Util folder, and then double click the ccc folder. A list of files on the software CD displays.
Double-click the Uninstall_L3.bat file. The Run window opens again, with the path to the Uninstall_L3.bat file displayed.
Click OK to start the level-three uninstall, and then follow the on-screen instructions.
If you don't have the CD then download the software and use it
To download the software click on the link below and select the operating system and select to download the 'Full feature softwares and drivers' under the drivers heading
Select your operating system, and then click Next .
Click the Plus sign ( ) next to Driver , and then click the driver that you want to download. If you need help deciding, see the information in the previous table.
Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
Click Download . This option allows you to install the software at any time after the download completes.
Click Save , and then browse to the location on your computer where you want to save the file. Consider saving the file to your desktop for easy reference later in these steps.
Click Save . The software downloads to your computer.http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?swlinkmsg=100&lc=en&dlc=en&cc=us&product=3752459'
When the download completes, click Start , and then click Search . The Search Results window opens.
Under What do you want to search for? , click All files and folders .
Type Uninstall_L3 in the first search box, and then click Search .
Double-click the Uninstall_L3.bat file. If there is more than one file in the search results, expand the In Folder column, and look for the file that is located in the Temp folder with 7zXXX.tmp in the filename (XXX varies by driver version). The HP uninstaller opens.
NOTE: If the Welcome to HP! screen opens, click Cancel or Exit .
3. Go to adobe's website and download the latest version of the adobe flash player, click on the following link to download http://get.adobe.com/flashplayer/
4. Restart your computer and start installing the software
Whether using the CD or the software (Better would be if you go with the software)