Question about HP Photosmart C3180 All-In-One InkJet Printer
i can´t install my photosmart C3180 on my Windows XP.
when it comes to the ' connect your device now ' screen, it doesen't find the printer ( the only button available is the 'help' one).
i tried in all my USB ports - same problem.
for the record, i had an old HP 640c installed - the driver still in PC...
Comment by dvoid, posted on Nov 26, 2007 the printer works with same cable in another PC
Comment by dvoid, posted on Nov 26, 2007 i can´t find my ( old driver? ) printer on the device manager.
is it on the univ serial bus controllers?
should i uninstall the unknown device ?
Comment by dvoid, posted on Nov 26, 2007 how do i remove the old driver?
device manager? ( can´t see it in there ).
add/remove progs on control panel ? ( it doesent appear nothing )
and a big thankz for care. really! :-)
I recently have the same problem with windows XP ( when I connected the printer the message USB device unknown message appeared) Before wasting your time unistalling and reinstalling driver, I strongly recommend this:
Change the USB cable for a new one that works properly for USB 2.0 FULL SPEED . What does it mean ?. Well if you have an older cable is very probably that it doesn't work well at USB2.0 full speed (480Mbps) because it's not properly shielded, if you buy a new one check specifications on the box to see if it is prepared for 480Mbps. Testings in other PCs is not relevant unless you're ABSOLUTLY SURE that USB ports are working at full speed in those PCs
I changed old cable for a new one ( Belkin), and no more problems.
Posted on Jun 19, 2008
Go to > your computer on the desktop
right click on it > properities > hardware Tab click device manager
right click uninstall printer port and reboot let it reinstall printer port and then connect printer to usb, if that doesnt work you will have to enter your bios and check your printer setting to make sure it set for Bi talking.
Posted on Dec 03, 2007
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