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Help. I got the internet through my apartment complex over the weekend. They gave us the modem, not for sure which one of the Motorola surfboards it is excatly- they also gave us this cd. My boyfriend hooked everything up, put the CD in, and started everything. It was going great- he checked his email, and then a pop up said something to the effect of- if you did not expect this message, then block it. So, he went and blocked it. All of the sudden it will not let us connect with the internet. He has tried to mess around with a few things, but we don't know what we are doing really. We tried to just go to repair, and it says that we don't have an IP address. we tried rerunning the disk, and that will not work either. I do not know what to do. Thank you for your help. Renee

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Re: help.

Select properties of connection and click on all check boxes and click install it nedd ur xp cd and reboot then connect again

Posted on Dec 03, 2007

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Hope this helps. Let me know if it does not work.

Please rate.

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Help me

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Jun 17, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

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Modems firmware needs to be updated
Electrical interference is causing all the trouble
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Jun 07, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

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Feb 19, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

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Installation cd

SURFboard® General Frequently Asked Questions ... your SURFboard cable modem are Ethernet and USB cables, power cord, an Installation Assistant CD ... Do Motorola SURFboard cable modems ... My SURFboard SB4220 or SB5100 cable modem

Click on the above link find the drivers you are wanting to down load or order on line.

Good Luck /Please dont for get to Vote.Thank You.

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