Question about Brother DCP-7020 All-In-One Laser Printer

1 Answer

The printer jammed and now will not restart

The screen says" The back cover is open, close cover" machine cuts off
Back cover is closed. I have checked there is no jam and no covers open.
what do I do?

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  • Jimber Jan 10, 2008

    I have the exact same problem with the same machine. I'm 100% sure that there is no paper in the back or anywhere else. I keep getting a "Back door open" message and then the machine will intermittently shut off. The printer is completely useless since it won't accept any input from my computer.

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  • Master
  • 4,402 Answers

Unit was turned off while it had this error, follow these instructions:
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000096/faq000696_001.html?reg=us&c=us&lang=en&prod=dcp7020_us&Cat=4

Posted on Dec 20, 2007

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1 Answer

Paper jam in rear


Hi Linda,

1.Open the front cover.

2.Pull out the drum unit and toner cartridge assembly.

3.Open the back cover.

4.Pull the tab toward you to open the rear chute cover.

5.Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull out the paper with the other hand.

6. Close the back cover.

7. Put the drum unit and toner cartridge assembly back into the machine.

8.Close the front cover.

If the error is not cleared, turn the power off on your Brother machine.

If the problem still continues, please contact Brother Customer Service from "Contact Us".

9. Make a test copy. If the machine jams again, try the followings:

10. Make a test copy. If the machine jams again, use new paper from a fresh, unopened ream of paper. If the machine still jams, please contact Brother Customer Service from "Contact Us".



Still having Problem Then follow Us For

Brother Printer Support

Feb 19, 2014 | Brother MFC Office Equipment & Supplies

1 Answer

Unable to print 70


  1. Open the Outer Back(Rear) Cover (1) at the back of the machine. Pull the jammed paper out of the machine.

    jam03.gifjam04.gif
  2. Close the Inner Back(Rear) Cover (1) if it is open as shown in the illustration.

    jam06.gif
  3. Close the Outer Back(Rear) Cover. Make sure the cover is closed properly.
    jam07.gif
  4. Pull the paper trays (1) out of the machine.

    jam01.gif
  5. Push the two green levers up on both sides.

    greenlever.gif
  6. Pull out the jammed paper (1) and press Stop/Exit.

    jam02.gif
  7. Push the green duplex unit up.

    greenduplex.gif
  8. Reset the machine by lifting the scanner cover from the front of the machine and then closing it.
    If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.

  9. Using both hands, use the plastic tabs on both sides of the machine to lift the Scanner Cover (1) into the open position. Make sure that there is no jammed paper left in the corners of the machine under the plastic covers.
    jam08.gif

    Note
    • If ink gets on your skin or clothing immediately wash it off with soap or detergent.

    • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.

    • If the print head has stopped in the right corner as shown in the illustration, you cannot move the print head. Press Stop/Exit until the print head moves to the middle. Then unplug the machine from the power source, and take out the paper.

    jam09.gif
    1. Gently close the scanner cover using the finger holds on both sides of it as you push down on the Scanner Cover Support (1).
      jam096.gif
    Caution Be careful not to trap your fingers under the scanner cover. Always use the finger holds provided on both sides of the scanner cover when opening and closing it.

    1. Push paper tray #1 and paper tray #2 firmly back into the machine.

    Note Make sure you pull out the paper support until it clicks.

    jam11.gif

Nov 11, 2011 | Brother MFC-6890CDW Printer

1 Answer

The screen says the "back cover is open" and


If you turn the printer off and then back on with a paper jam in it you will get this error message instead of a paper jam message. To clear the paper jam from the back of the printer read the instructions from here: http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000096/faq000696_001.html?reg=us&c=us&lang=en&prod=mfc7420_all&Cat=11

Jan 24, 2011 | Brother DCP-7020 Black and White Copier

1 Answer

Back cover open message although cover is closed


Open the top and back covers. If you see any jammed paper or
other item, gently pull it out, then close the covers. If the error message
remains, open and close the covers again. If the FAX/MFC cannot reset
itself and return to the date and time prompt, it will display MACHINE
ERROR XX. Please call Brother Customer Service
and tell them the Machine Error number at:
In USA:
1-800-284-4329
In Canada:
1-800-853-6660
In Montreal:
1-514-685-6464

Jan 15, 2011 | Brother IntelliFax-2820 Laser Fax

2 Answers

Printer quit printing. Screen says fuser cover is open. Where is it located so I can close it?


Your problem: paper is jammed in the back of the printer around/in the fuser.

The Users Manual for your printer is located at:
http://www.brother-usa.com/ModelDocuments/Consumer/Users Manual/UM_DCP_7030_7040_EN_1510.PDF

You'll need Adobe Acrobat Reader (free from www.adobe.com) to view it.
LOCATION:The fuser cover is located in the back - its covered by the panel in the back called
the "back cover" aka "back output tray cover".
2-step fix:
(A) open the back cover - on the back of the printer.
HOW: it flips down
(B) open the fuser cover and remove paper jam
How: Pull the 2 tabs (one left and one right) toward you to open the fuser cover.
(it also flips down to open).
Most of this fix comes from downloading the Users Manual and blowing up page 60 (of 108 pages).

Jan 01, 2011 | Brother DCP-7040 Laser Printer

1 Answer

Jammed paper


There are 3 places to check for jammed paper.

Turn off the fax machine, then remove the tray and open the back cover, and open the front cover to remove the drum and toner (cartridge) and look inside machine.

After you find the jammed paper put the cartridge and tray back in machine and close all the covers.

Error message should go away.

Apr 06, 2010 | Brother IntelliFax-2820 Laser Fax

2 Answers

Paper jam and still won't print


Hi

Thanks for using FixYa. Before you can clear the error message, you must locate where in the unit the paper is jammed.

Unplug the machine for safety. Now follow these instructions based on where the paper jam is located.

1. Pull the paper tray out of the machine.
2. Pull out the jammed paper.
3. Reset the machine by opening the Upper Jam Clear Cover and then closing it.

If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.

4. Remove the Lower Jam Clear Cover from the back of the machine. Pull the jammed paper out of the machine.

5. Put the Lower Jam Clear Cover back on. Make sure the cover is set properly.

6. Open the Upper Jam Clear Cover. Make sure that there is no jammed paper left in the corners of the machine.
Note: If the paper is jammed under the print head, unplug the machine from the power source, then move the print head to take out the paper. 7. Close the Upper Jam Clear Cover.

8. Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap.

Please do rate the solution and revert for further assistance.

Thanks
Rylee

Aug 15, 2009 | Brother Office Equipment & Supplies

1 Answer

Paper jam message but there is no paper jammed. opening and closing cover doesn't work.


hi,are you sure no paper jam ok check very very small paper in your machine or clean the sensor.

Apr 28, 2009 | Brother IntelliFAX 1270E Plain Paper Fax

2 Answers

Message on brother MFC7420 "back door open" when it's not


Actually, you need to double check the back cover and front cover, open them all to check all paper jam.
Besure to check the back cover, normally all paper jam is from the back.
be sure to close the front cover at the last cover to close.

Apr 01, 2009 | Brother MFC 7420 All-In-One Laser Printer

2 Answers

Brother Intellifax 2800


Pls open cover = Please open cover. Probaly has a jam - Open the cover remove the drum/toner unit and check for jammed piece of paper under of in the drum unit.

Jan 24, 2008 | Brother IntelliFAX 2800 Laser Fax

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