Question about Brother DCP-110C All-In-One InkJet Printer

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Cannot remove 'unable to change' message

I had a page of labels jam in the machine. None of the labels came undone from the backing. I removed it without issue but I cannot get rid of this error message. I have left it unplugged for the weekend and it's still there. There does not appear to be anything stuck in the machine. Any help would be greatly appreciated. God bless, Susan

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Re: cannot remove 'unable to change' message


please press menu then start mono (blue button) then fourtimes arrow-up. What error codeno. does the machine give to you?
(to leave this mode, simply unplug machine from power).

Posted on Dec 03, 2007

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Message reads:-Paper is jammed in the product. Turn off the product, open the scanner unit, and remove the paper. See documentation.' I have checked for any paper jammed, but finds none. I have even u

Did you try unplugging the power cord and waiting a couple of minutes, then plug back in and see if the printer resets itself. Also try checking all the paths that the paper travels through the machine for any scraps of paper that may have torn off during the jam up. Sometimes a very small scrap will prevent printers from resetting themselves. Also disconnect the printer from the computer before unplugging so the printer doesn't receive any signal from the computer. It may not mean anything.

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Message unable to print 50

Machine Error 50 either means that there is a loose object inside the machine (usually piece of paper), or that there is a mechanical error which would need you to have the machine sent to service.

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Screen says CHANGE UNABLE 51.

Follow the instructions listed below:

Error Message Cause Action
Change Unable
The machine has a mechanical
A foreign objects such as a clip or
ripped paper is in the machine.

Open the scanner cover and remove any foreign
objects inside the machine. If the error message
continues, see Transferring your faxes or Fax
Journal report on page 90 before disconnecting
the machine so you will not lose any important
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the power for several minutes and then
reconnect it.

Try this and let me know if this helped solve the problem. Binary Bob

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  1. Check for foreign objects, such as a clip or ripped paper, inside the machine.
    Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
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    If the error message continues to appear, the machine will need to be reset.

See page 123 of the manual for more.

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So dont let me be a withness of murderer:
There is no paper sicking within the machine! The jam had lifted the encoder strip out of the ph. After you have fixed it simppy stick some very thin scotch tape onto the ph cover to avoid further liftings (that will happen quite often...)

same issue: (change the viwing size of your browser to enlage the pics)

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1 Answer

"Unable To Change" message. Tried all suggested fixes none work. Can you provide any additional help beyond the standard fixes. Nothing is jammed, turning it off for even days doesn't remove the error...

press menu then start bk copy then fourtimes arrow up. what error code does the machine display?

In case you have an error 50 you have to open the printer cover and to reinsert the encoder strip which is out of position into the ph. This occurs sometimes after a serious paper jam.

search error 50 for dcp 110, 115 or mfc 210 here. its the same procedure.

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