I had a page of labels jam in the machine. None of the labels came undone from the backing. I removed it without issue but I cannot get rid of this error message. I have left it unplugged for the weekend and it's still there. There does not appear to be anything stuck in the machine. Any help would be greatly appreciated. God bless, Susan
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Did you try unplugging the power cord and waiting a couple of minutes, then plug back in and see if the printer resets itself. Also try checking all the paths that the paper travels through the machine for any scraps of paper that may have torn off during the jam up. Sometimes a very small scrap will prevent printers from resetting themselves. Also disconnect the printer from the computer before unplugging so the printer doesn't receive any signal from the computer. It may not mean anything.
Error code 36 is generally because of a paper jam that was not cleared. Remove the rear jam cover (the plastic cover in the back center of the machine)and the paper tray and check for any pieces of paper. Sometimes just a scrap will remain, but it's enough to cause the machine to not work.
Once you've replaced the covers, if the jam code does not reset, turn the machine off and then back on.
Error Message Cause Action Change Unable XX The machine has a mechanical problem. —OR— A foreign objects such as a clip or ripped paper is in the machine.
Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report on page 90 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.
Try this and let me know if this helped solve the problem. Binary Bob
Check for foreign
objects, such as a clip or ripped paper, inside the machine. Open the scanner cover by pulling up on the lower right corner of the
cover. Look inside the machine and remove any foreign objects. If you see
jammed paper or another item inside this area, gently pull it out and then
close the scanner cover securely.
If the error
continues to appear, the machine may have a mechanical problem. If the error message continues to appear, the machine will need to be
So dont let me be a withness of murderer: There is no paper sicking within the machine! The jam had lifted the encoder strip out of the ph. After you have fixed it simppy stick some very thin scotch tape onto the ph cover to avoid further liftings (that will happen quite often...)
same issue: (change the viwing size of your browser to enlage the pics) http://www.fixya.com/support/t211210-brother_mfc845cw