Question about Brother MFC 420CN All-In-One InkJet Printer

1 Answer

Brother MFC-420CN All-In-One

I can't print in color with my Brother MFC-420CN printer. When I try to print, all I get is a grayscale picture and no color. My black, cyan, yellow cartridges are full, and so is my magenta cartridge but the printer keeps notifying me that the cartridge is near empty when it is still full. I reinserted it a few times but still says ink is near empty. HELP!!!

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  • takkshapo Dec 04, 2007

    hi! tried the first part of your suggestion and still couldn't print in color.

    tried to do the second part: "nevertheless try this (carts should be nearly full!):
    press menue then start mono (blue copy)..." but can't find the instructions you stated. No "start mono, etc..." can you kindly expound more on this. I really appreciate your taking the time to help. Thanks a lot!

  • Anonymous Dec 16, 2008

    same problem, can't print color at all

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  • Master
  • 832 Answers

Unplug maqchine from power. take all carts out. wait 5 minutes. connect machine to power. insert carts as demanded. give the right answer if machine asks if the carts are changed. machine will do some cleaning.

do you use generic ink? in that case you might have clogged the printhead with wrong ink. The ph cant be cleaned anymore.

nevertheless try this (carts should be nearly full!):
press menue then start mono (blue copy) then fourtimes arrow up. machine will be in maintenance mode. press 7 then 6 then 4. Machine will display init_all. press start mono. machine will refill tubes and
ph with fresh ink and do some cleaning. after that press 7 then 6 then 3 and start mono. machine will do a powerpurge.
press zero then 9 to do a quality test print. If it cant do the job leave maintenance by pressing 9 then 9. do the test print manually by pressing ink etc.

If you still do not see any colors the ph is clogged and cant be fixed anymore. It has to be replaced.

Posted on Dec 03, 2007

  • Mix-it-up
    Mix-it-up Dec 04, 2007

    Do you run a mfc 420cn or another modell type?



    follow the instruction as writen. The start mono button is the black copy button. The arrow up button should be named tel.index. press the buttons quickly after another. Should work ;-)

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A. Click on START -> SETTINGS -> PRINTERS
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Some Printers, are able to use Generic, but you have to fill them up yourself and I heard, quite MESSY, or Take them to have them filled.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for the PRINTERS.

This is the only advice I can give you. If you find this helpful, pls rate me.

Thanks and Good Luck :0)

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I see it's been a while since you posted your question but in case anyone else is wondering about this, I'll answer.  The information is not in the User's Guide booklet but in the Software User's Guide which should be available on your software disk, or you can view it here http://welcome.solutions.brother.com/BSC/Public/files/dlf/doc000240/BH3_UsaEngSoft_C.pdf 

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