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Sound card not working after XP install

I installed an off-the-shelf copy of Windows XP Home (SP2) on this computer and applied all MS updates. I obtained drivers from the Toshiba website and applied the latest BIOS update. All driver installs went smoothly except the sound card.

After installing the sound card driver I received an error message on reboot to the effect that HHCTRL.OCX was installed in the wrong memory location. I found a hotfix for this issue on the MS site which resolved the error. Also, KB888111 (UAA support) has been applied to this machine.

Everything seems OK with the software/hardware, no errors detectable, all software behaves properly - but - no sound. No system sounds; no sound during CD playback or MP3 playback etc.

Posted by on

  • bracdiver Dec 03, 2007

    The volume icon was displayed in systray; mute was not enabled, the volume was set to maximum.

    I had already tried uninstall/reinstall but did again just to be sure.

    No change. There are not errors in the device manager and all software appears to function normally.

    Any thoughts?

  • bracdiver Dec 04, 2007

    I have reinstalled the entire operating system (XP Home w/ SP2) and all updates. All drive installs went smoothly, all devices and software appear to working OK. But, there is still no sound. The volume control is in systray, it is not muted, it is set to max volume. There are no system sounds or sounds of any kind.



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U amy have selected digital out put (ie line out ) as the computers default sound output device . go to sound section in control panel and select ur defaukt out putt device . to say truth many of windows xp updtes cause many problems to drivers of sound cards like wrong memory location etc . to say truth dont update xp . just use normal only install needed companents like mp11 , ie 7 , .net frame work etc

Posted on Dec 04, 2007

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Does the icon come up in the tray if so check
to see if it is not muted

Go into device manager/propersties and see if
it lists any problem,if it says everything is working
properly remove it and let it check for changes in
device manger when it reisstalls see if that works

Posted on Dec 03, 2007

  • Eugene Merritt Dec 04, 2007

    InControl panel/Sounds/multimedia
    on the Audo tab press volume and
    play control/options
    check all settings and that
    prefered devices are checked
    playback mide is selected no mutes
    all volume is max

    If that dont work then
    Uninstall Sp2 and all that stuff
    Install just windows XP pro
    thats the best solution but you
    dont want to do that

  • Eugene Merritt Dec 04, 2007

    Many times items that worked before SP2
    don't work after If you have any sound cards
    around try a few and see if they work I have
    had both sound and graphics adapters
    that just wouldn't work on some computers

    I prefer XP PRO without SP2 seems to
    be less problematic sometimes an update
    cures 1 problem,but causes another
    seemingly, best to pick the updates
    instead of autoupdate do a little research
    on what the update fixes or changes

    check speakers with another computer

    How about the speakers are the speakers
    possbly bad cable, vol muted ,turned down ,
    wrong input check line in, mike input, any
    hum when when line in has input
    blown fuse,if fused



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Microsoft updates do not install

You have not said which OS you are using so; from

When you try to install Windows updates from the Windows Update Web site, the Microsoft Update Web site, or by using Automatic Update, you receive a message that the update is not installed successfully. Additionally, the update is not displayed in the update history.

You may experience this issue in the following scenarios:

Scenario 1 You try to install updates after repair a Windows XP installation by using the Windows XP CD.
Scenario 2 You perform the following operations before you try to install Windows updates:

You perform a new installation of Windows XP Service Pack 2 (SP2).
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Then cause ;

This issue occurs because the Wups2.dll file that is included in the latest version of Windows Update is not installed correctly.

For scenario 1, the registry entries that correspond to the Wups2.dll file are missing after the repair install of Windows XP. The release version of Windows XP does not contain the Windows Update software.

For scenario 2, the registry entries that correspond to Windows Update are changed back to the Windows XP SP2 version if you did not restart the computer before you install Windows XP SP3. The registry entries for the Wups2.dll file are changed to pointing to the Wups.dll file that is included in the release version of Windows XP SP2.
To resolve this problem, use one of the following methods;

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For an x86-based computer;

For an x64-based computer

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To have MS register the Wups2.dll file in Windows for you, go to

If you prefer to fix this problem yourself,

To register the Wups2.dll file in Windows, follow these steps:

1. Stop the Automatic Updates service. To do this, follow these steps:
a. Open the Command Prompt window. To do this, click Start, click Run, type cmd, and then click OK.
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2. Register the Wups2.dll file. To do this, follow these steps:

a. At the command prompt, type the following command, and then press ENTER:
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Note For a computer that is running Windows XP Professional x64 Edition, type the following command, and then press ENTER:
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4. Exit the Command Prompt window. To do this, type exit at the command prompt, and then press ENTER.

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