We had this same problem with our Dyson animal. We found that the bar had come off track, though it still appeared to be in proper place. By disassembling the thing, we cleaned it up and restet the bar and voila, it ran as good as new. We discovered that the bar does occasionally just become jarred loose, and now we know that whenever it stops rotating, we have a simple enough fix.
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Up to my experience in my Panasonic vacuum cleaner, if the beater bar is not working this could be because the 'Carpet/Floor' selector switch is in the 'OFF' or 'FLOOR' position. In both of these positions the beater bar will not rotate. Move the selector switch to the 'CARPET' position. When in this position the beater bar will rotate once the foot pedal is pressed.
If the selector switch is in the 'CARPET' position and the beater bar is still not rotating it could be that there is something entangled in the beater bar, or the belt is worn or broken.
To check this first unplug the vacuum cleaner
Inspect the beater bar and belts to ensure that there is nothing entangled in the beater bar and that the belts are intact and are not excessively worn. If the belts are excessively worn they may slip resulting in the beater bar not rotating.
The vacuum cleaners often have an overload protection system inside the nozzle, which stops the nozzle motor when the beater bar jams to prevent belt breakage. After clearing any lint build up or jamming you may need to reset the overload protection, by pressing the reset button on the top of the floor nozzle.
There is a gray button next to the red "power on" button that powers the brush unit. If the unit has tripped the reset for some reason it must be reset. This can be done by holding the gray button down for ten seconds while the unit is not running. When you power it up after this reset, the brush unit should run.
All beater and rotating brush bars are fairly easy to get to with a couple of screw on the bottom of your wan. They are driven by a belt and these belts come off, break, or the bar itself is stuck with rug material. Unplug your vacumn and get our screwdriver. It;s easy to figure out once inside the wan.
If you hear the motor in the head running and the beater bar isn't rotating, you probably need a drive belt. With the power off, make sure you can rotate the beater bar freely by hand, if it isn't bound up.. then locate and remove the baseplate screws to gain access to the beater bar itself, you'll see a drive belt pulley system and chances are, a broken belt. Replace it with a new one by pulling the beater bar assembly out of the housing and plcing the belt onto the motor shaft pulley as well as the beater bar pulley.. nest the beater bar back into the holder and reinstall the cover. Hope that helps !