Question about HP 9200C Digital Sender

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Processing digital send job

My Hp9200c sometimes makes me crazy

Scan to Email is working fine all the times
buth there is a problem with scan to folder

the control panel displays (processing digital send job) and the scanned file doesn't reach the scanned folder also the Data LED keeps blinking.

I tried my best to sort out this issue. I uninstalled the Hp software and reinstalled it back, for few dayz things were working fine but after few days it is back on the same track.

The scan folder location is on another server. so, I deleted it and created on the same server where the digital sender software is installed and configured, but nothing works out and the problem remains the same.

sometimes it starts working on its own without any restarts.

Please help me out of this
any help in this regard will be highly appreciated

thanks in anticipation

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SOURCE: Can't install my HP Scanjet 3970!

Billy,unplug the scanner.go into device manager and remove/uninstall all drivers for the scan jet.reboot computer.go to hp site and download new drivers/set-up.reboot computer.hook scanner back up to pc.pc shuld see the device and load drivers .if not go back into device manager and find/click on scanner.tell it to update drivers it shout do this automaticly..but if not point it to the new drivers.update.if you still having a problem or i have confused you contact me here.RICHARDM69

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SOURCE: HP Scanjet 5590 nothing showing in Scan to box

go to control panel and start using the scanner from their it may work

Posted on Jan 12, 2009

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SOURCE: cannot uninstall or install HP scanjet G2410

I tried all the "decent" uninstall solutions like running HP's Level 1-4 Uninstall batch files. HP's installation software still insisted that parts were already installed. Then, with the scanner connected, the installation software got into competition with Windows also trying to install the driver. The reinstallation was no good. Solution Center wouldn't even start, preposterously announcing that it couldn't find the scanner!

When you have a reliable clone of your c:\ drive you can try daring solutions. Such as this:
1. Search the c:\ drive for files and folder with "Hewlett" or "HP" in their names. Kill them all.
2. Search the registry for keys with "Hewlett" visible or buried. Kill them all.

After 1 & 2, reinstallation worked smoothly. And my computer still works! The only evidence of the violence is an undeletable file 3963d.rbf now in c:\Config.Msi. I will report back if serious computer problems arise.

The point is that manual uninstall is possible and none of the elements are in hidden places. Someone else can determine whether both file and key deletions are necessary and exactly which ones.

Posted on Aug 09, 2009

  • 1 Answer

SOURCE: HP Officejet Solution Center - no "scan settings" no scan options

I had the same problem and after spending more than 40 hours on the phone with tech support, it was determined that Adobe Photoshop is not compatible with hp solution center. You can open paint and scan with it.

Posted on Oct 02, 2009

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on the control panel screen is section for you to check the status of print/scan items. you will be sent to a screen you select the job and check details, if this was a scan to email might check the mail server if scan to pc check folder to scan to is a shared folder

Jun 17, 2016 | Konica Minolta Bizhub c203 Copier

1 Answer

Prints but cannot scan

Check first if you can try to make a copy as standalone (without the help of the computer)

If that works it means scan feature is working fine and printer is not the issue.
then you might look to troubleshoot issues with software side

try making scan from MS Paint
click File then click from scanner or camera

if that works then the driver is not the problem but it could be HP software

How to scan

Slow / No response from scanner

The Scan Button on the Printer Does Not Function When the Product is Connected to a Windows Vista Computer on a Network

A 'No Scan Options' or 'Scan settings are not set' Message Displays on the All-in-One

Error Messages Display When Trying to Scan with the HP All-in-One Product

A 'Scanner Failure' Error Message Displays on the HP All-in-One Product Control Panel

Hope I help you a bit.

You can also send me questions on my

personal email - christian4122@yahoo

Your's Truly,

Christian from HP

Feb 11, 2011 | HP Officejet 4110 All-In-One InkJet...

1 Answer

Sorry my scaner not working but printer will be working please tell me whats wrong

  1. The firewall must allow the following traffic.
    • TCP on ports 9400 and 9401
    • UDP on port 6000
  2. Make sure Scan Manager is configured for the correct IP address of the printer. If Scan Manager will not launch from SmartPanel and it does not show up in Control Panel, check <WindowsDirectory>\twain_32\Samsung. Without Scan Manager installed the printer will not be able to scan to PC.

To use Scan Manager you will need to have installed and configured the following items:

  • Installed the Print Driver, including the Smart Panel application
  • Installed the Scan Driver, including the Scan Manager application
  • Have an active connection between the Printer and PC

Important: If you don't have these items in place, stop now and perform the installation.

To scan to the PC using Scan Manager, follow these steps:

  1. Right click Smart Panel in the task bar, and then select Scan Manager. (Scan Manager Admin dialog appears)
  2. namo_fileview.jsp?type=nfs&pid=decisiontree&did=151998&

  1. Select the Printer you want to use, and then click Quick Scan. (Quick Scan dialog appears)
  2. namo_fileview.jsp?type=nfs&pid=decisiontree&did=151998&

  1. Once the Quick Scan dialog appears set the following parameters:
    • Save Location - To change the default location click the Folder Icon to Browse for Folder.
    • File Name - The default file name is the date and time the scan is performed. To change the File Name, select the File Name field.
    • File Format - The file type selected will be the default file type for each consecutive scan. Select from the following formats. (TIFF, PDF, BMP, and JPG)


  1. After entering the previous information, click OK. (Scan Manager appears)
  2. namo_fileview.jsp?type=nfs&pid=decisiontree&did=151998&

  1. Click Scan to scan the document to the PC.
  2. namo_fileview.jsp?type=nfs&pid=decisiontree&did=151998&

For additional information about Scan Managers' features and settings, click the question mark icon (?) at the top of the application window.

Dec 23, 2010 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer

I get an error message when I scan. It says Error

ISSUE: The error Waiting for PC is displayed on the control panel when scanning, using the Start Scanbutton on the control panel. The user will also notice a Not Setup on PC error when pressing theScan to … button. Note that scan from the PC works properly without an error. SOLUTION: The probable causes for this issue are listed below:
  • Firewall denying access to PC
  • Device polling not enabled
  • The scan to function is not enabled in the HP Toolbox
  • The destination has not been added to the Scan to button from HP toolbox
  • The HP Toolbox is losing the scan to destination
How to troubleshoot this issue:
  1. PC protection software such as firewall software may prohibit proper communication between HP AiO products and Toolbox and scanning software. Firewalls may need to be reconfigured to allow Toolbox to communicate with the AiO. The Toolbox software is similar to Microsoft Outlook and Internet Explorer in this way. Temporarily disabling firewall software may be helpful in determining if it needs to be reconfigured for Toolbox to operate properly. Please contact your third party firewall software vendor if assistance is needed to reconfigure the firewall. The following third party support Web sites may be useful:
  2. When Device Polling is turned off, the Alerts and the Scan to e-mail or folder options in the HP Toolbox are disabled, and the START SCAN function on the HP LaserJet AiO product control panel is also turned off. CLICK HERE for instructions on how to turn on Device polling.
  3. To program the device SCAN TO ... button, view the device settings. Open the HP Toolbox and click the Scan to tab. For more information, CLICK HERE to view the document titled HP Color LaserJet 2840 AiO Series Products - How to use "Scan To E-mail" or "Scan to Folder" from the Device
  4. The User loses the folder when choosing to save scanned files under the Scan to Folderoption of the Scan to Tab. The User also may lose the email settings under the Scan to Emailoption of the Scan to Tab. The User restarts the toolbox and it works for some time and the problem repeats again. Perform the following in the order listed to resolve this issue:
    1. Run the Fix Scan Utility and see if it resolves the problem. Click here for the Fix Scan Utility at If not, proceed to the next step.
    2. Check the firmware version and make sure that it is up to date. print a configuration page to see what the current firmware version is. Compare it to the latest version offered on Click here for at . If it is not the latest version then upgrade it to the latest version available on the web.
    3. Download the Software Update Version 3.0 from and install it. Click here to download the software update from
  5. For Toolbox Reset Persistent Data issues, CLICK HERE to view the document titled HP Color LaserJet 2800 All-in-One series - Toolbox Reset Persistent Data
  6. If the issue persists, uninstall and reinstall the printer software. CLICK HERE to view the document titled HP LaserJet 2820 and 2840 AiO Series Products - Uninstalling or Removing the Printing Software and Shared Components

Apr 07, 2010 | HP LaserJet 3015 All-In-One Printer

1 Answer

Display reads "connecting to PC" nothing happening

Was this function working fine before? When you choose Scan => To Email, what the device actually do is launch the scanning software and scan it and save to temporary folder THEN open your default OUTLOOK email account and creates a new mail with the scanned file attached to it. So it could be a scanning software error or low in memory since the process requires an amount of memory.

So you better try to Scan => To File and see if the scanning completes. If you have problem with it, then try to reinstall the program of your printer and scanner in one.

Nov 01, 2009 | Brother MFC 490cw Color Inkjet...

1 Answer

I have a HP LaserJet 3055. I bought it when I was using XP but I now have a new computer using Vista. I have downloaded and installed from HP the installation setup program for Vista - followed all the...

As i understand that you u r able to print and copy fine which ensure that there is no issue with the connectivity and scanning device.
However next troubleshooting comes in picture is software as per you have mentioned that yoiu have downloaded and installed the complete software couple of times still the issue persists.
In that case we need to Programn Scan to option in the printer software and on your all in one.

HP LaserJet 3050, 3052, 3055, 3390 and 3392 AiO Printer series - How to Program the Scan To Button and Create New Destinations
The Scan To button must be programmed before it can get used. However, some destinations are programmed by default if the all-in-one is directly connected to the computer.
To program the Scan To button:
Select Start/Programs or All Programs (Windows XP)/HP/HP Laserjet 3050, 3052, 3055, 3390, 3392/Scan
Click the Setup to open the Scan To Setup Wizard.
Select the Change the destinations that show up on the all-in-one control panel when I press the <Scan To> button and then click Next .
Check the Allow me to scan by pressing the Scan To button on the all-in-one check box.
Choose the destination by moving them from the PC window (the left window) to the All-in-one window (the right window).
NOTE: The All-in-one window might contain items set up by other computers that are connected to the all-in-one. You cannot make changes to these items.
Click Update .
To Create a destinations:
Follow steps 1-2 from the above step
Select Create a new destination with settings that I will specify and then select Next .
Select the Save it to my computer and then press Next .
Select the scan preferences and then select Next .
Select the scan destination folder and file format type and then select Next .
NOTE: If you wish to use a custom folder for your scan destination, you will need to create the folder prior to this setup wizard in order to browse to it.
Select the quality level you would like the file to be saved as.
Name the new destination on the computer, check the Send this new destination to the all-in-one check box, and enter a name for the display on the all-in-one. Then select Next .
Confirmation allows you to verify your settings. Select Save .
Once the new destination has been saved, the new destination will be configured as one of the Scan To destinations on the printer.

Dec 21, 2008 | HP LaserJet 3055 All-In-One Printer

1 Answer

Scan to folder

you need to set it up on your server why dont you scan to email talk to your it guys maybe the do not want people to scan to folder

Jul 11, 2008 | Canon CLC 1120 Color Copier

1 Answer

Scanning photos from DSm618

No, it will not show up there. It can scan two different ways. One is the scan router program installed on your computer. The other is scan to folder via SMB. It merely is a path back to a folder.

If you go into:
user tools, system settings, administrator tools, and address book management. The settings will be in there.

You could also "web" into your machine using IE and the IP address. Login as "admin" leave password blank. Go to the address book. Email me if you need further info.

Mar 22, 2008 | Gestetner DSm618 All-In-One Printer

1 Answer

How to create a place for Public Scan


The E-Studio 65 comes in 3 configurations. Print controller GA-1140 (no scanning). GL-1020 (San to File, Scan to Email, Scan to internet Fax) No HDD and GA-1140+HDD+Scan accelerator board. This configuration gives you Scan to Email, Scan to Mailbox) With the mailbox option there is a public box and you can create mailboxes with pin protection for individuals. As far as I know that is the only configuration that will allow you to do what you want to do.

Oct 17, 2007 | Toshiba e-Studio65 Copier

3 Answers

Help with scanning on mour Ricoh Aficia 2035.

Since this is a  network printer, you can scan to folder,FTP site or email. alot will depend on your network enviroment. SMB is the simplest. The folder you are scanning to need permission to write to the folder. If you have email you need to enter your smtp server IP address in the user tools and an senders email address. the manuals with the copier will help or download them.

Oct 12, 2007 | Printers & Copiers

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