Question about Samsung CLX 3160fn All-In-One Printer

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Black vertical line appears on faxes i send and receive

Samsung model CLX-3160FN all-in-one printer/fax/scanner is a great machine, except for an extremely annoying problem of creating a vertical line or lines on my hard copies. This only occurs ONLY when the machine is in FAX mode. The Fax Send Report does not have these lines; the printout is always perfect. Also, all hard copies from scanning or printing off the web are always perfect. Any assistance is most welcomed.

Aloha from Hawaii!!

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  • mpareek Mar 19, 2008

    I have one month back purchased one brand new Canon MX 308 Print Scan Copy Fax for home use.

    I have over last several days used it to take printout of documents and copying (xeroxing) certain documents.

    Today for first time I scanned a document (A4 size) and when i saw the scanned soft copy of the document on my computer it was perfect EXCEPT THAT -


    Also not only this now the problem of one thick black line appearing centrally in middle of page is not only happening while scanning but also in copying/xeroxing.

    I am unable to understand what to do.


    Thanks and best regards
    Manohar Pareek



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Small slit of glass "scanner glass" needs to be spotlessly cleaned, open lid to left 2cm wide runs width of lid.

G'day from Oz

Posted on Dec 03, 2007

  • 1 more comment 
  • pbs_chris
    pbs_chris Mar 02, 2012

    Thank you SO MUCH for that tip. I have had this issue for about a year. I thought I needed a new drum. I bought a new drum (inexpensive at $12) and it didn't fix problem, so I searched on Google. It worked. Thanks again!!!

  • Soulvisitor
    Soulvisitor Mar 06, 2012

    Great to hear Chris, this fault is so common and people seem to have a hard time understanding just a spec of stuff on the little scan glass can cause the issue.
    I have to fight with them on the phone to get the point across. I know without question if someone has lines when they copy or send fax but not when they print or don't use document feeder, it is without question the scan glass dirty.

    Ive done about 1000 calls after i have told them, but I tell them and they go a clean the big glass, or sort of but not properly clean the scan glass and fight trying to tell me it is not the issue, so i go out there and sure enough dirty scan glass.... so congrats Chris!!!

  • Soulvisitor
    Soulvisitor Mar 06, 2012

    For future readers....................

    This works for all multi function fax/scan/copy/print devices of any brand.

    Lines will not appear on received faxs as original poster states, only sent faxs and copies via doc feeder.

    You may receive faxs or prints with lines if senders glass is dirty or if you have a crook drum or a noisy phone line but in the last case they will be across the page not down and will be wavy

    If your prints have lines that are bumpy so you can feel them it is your fuser needing replacement (the hot bit)

    ... spotless clean of scan glass means use metho or something..

    ..... scan glass in not part of doc feeder and it is not the big glass, it is just before big glass




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To select or change your Receive Mode
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2 Press Menu/Set, 0, 1.
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Setting the Ring Delay
The Ring Delay sets the number of times the MFC rings before it
answers in Fax Only or Fax/Tel mode. If you have extension
phones on the same line as the MFC or subscribe to the telephone
company’s Distinctive Ring service, keep the Ring Delay setting of 4.
(See Operation from extension telephones on page A-7 and Easy
on page 4-4.)
1 If it is not illuminated in green, press (Fax).
2 Press Menu/Set, 2, 1, 1.
3 Press ▲ or ▼ to select how many
times the line rings before the MFC
answers (00, 01, 02, 03 or 04).
Press Menu/Set.
(If you select 00, the line won’t ring at all.)
4 Press Stop/Exit.
Initial Setup
1.Receive Mode
Current Receive Mode
Fax : Fax Only
F/T : Fax/Tel
TAD : External TAD
Mnl : Manual
Setup Receive
1.Ring Delay

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are black lines appearing on paper after printing from computer or when a fax is sent or recieved or both?

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I've just got my CLX-3160FN and found the same problems. Could go around the sending error, but can't receive faxes yet, always error 923.
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