Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

3 Answers

WD 500 MyBook stopped spinning

I'm affraid my 4 month old external WD hard drive died. The worst part is that I bought it for backups, all my computer information and more information that is not on the PC drive are stored on that hard drive. There are many confidential files and I cannot risk to return it to get a new one because if something bad happens with that info I might lose my job. I cannot take it to a data recovery center for the same reason, besides I have no idea how much such service cost but I think I can't afford it.

The USB port is fine, the PC power supply is fine, even the blue light on the hard drive turns on and off, it just doesn't make any noise, doesn't spin or anything. It just happened 24 hours ago. (Dec 1, 2007)

Is there anyone with a similar experience who fixed it? Would it work again if I let it rest for a few hours/days? Is there any way I can open it and check something inside? Maybe canibalizing another hard drive and inserting the disk in a different case, (if something in the case is wrong of course, but not the hard drive?)

I am very disappointed and I deeply regret having purchased this Western Digital brand. This is one of those cases where the information is much more valuable that the hard drive itself. My music, that costed me more than $400 in total, would be one of them. Videos. Movies. Private stuff. Documents. It's also one of those cases where I wouldn;t return the hard drive to get a new one with the hope that some day some method will become available to rescue that information. Terrible purchase. Only 4 months old, (I paid $250 for it 4 months ago) and it just stopped spinning without disconnecting any cable or doing any upgrades or anything. It just got tired and died. Terrible product.

Thanks all.

Posted by on

  • beristain17 Dec 05, 2007

    Thank you for your advice. That's exactly why I bought this drive, for backups. I cannot afford to buy a backup drive for the backup drive I bought. I would need an infinite number of drives if I follow that good, but out of my reality advice.

    Western Digital and other brands WERE good and were reliable, until they started to make their parts in China. The same happened with the wave of junk Hewlet Packard cheap computers, that began to show a very high infant mortality when the company switched many of their operations to China. Western Digital was good and reliable several years ago. Not anymore.

  • promotions Nov 07, 2008

    I have the same problem with Wd Book Essential 750 GB at 3 months, however they will replace at no charge but this will not help the 120 GB I put on it for back up and have to have. They do just happen to have a company they recommend to recover the data and gave me that number. they say will cost from $500.00 - $2500.00, their option after they recover the data.

    I conside the WE hard drive a very bad investment and wish I had bought a bunch of cd's or usb memories.



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If it's not spinning most likely it has fried PCB or bad enclosure.
You can try to remove the internal drive from it and connect it directly to PC. If still not spinning then the problem is with logic board. Try to find another drive of the same model and replace the card. But as far as I know it doesn't work usually.
Here's some more info(first paragraph):

Posted on Nov 07, 2008

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Your options are very poor, unfortunately. You can pull the hard drive out of the MyBook case, and check the connections, and you can try it in another USB enclosure. I don't recommend opening the hard drive itself, although it is (very) remotely possible, IF you can find an exact duplicate of the drive model and firmware version.

Your best bet, perhaps your only choice, is to call a reputable data recovery service, one that can handle a non-spinning drive, and ask them about it. I believe costs run between $500 and $1000.

May I offer a little advice: (I do understand if you are not interested in preachy advice like this, so feel free to ignore it, for now)

1. All drives fail sooner or later, cheap or expensive. You cannot name a brand or drive model for which a few drives did not fail within the first month. And most models even if cheap have probably had a few drives last 5 years or more. Better brands and models may be more reliable, with fewer early failures, but... Western Digital is a decent brand, of average quality. Seagate drives are generally considered better, but they fail too.

2. Any data that has any importance to you MUST be backed up. A backup is a second copy of an original item, physically stored in a second location. If the data item has special or critical importance, it MUST be backed up a third time at least, in a remote location, on a CD or DVD or portable drive or flash, offsite at work or home, or with friend or relative, or even in a car trunk. A better choice is to use a remote backup service/tool such as Mozy or JungleDisk. They are inexpensive, convenient, light on resource usage, and use strong encryption. Also, check out TrueCrypt (free, with strong encryption) for local encrypted storage. But never ever store only one copy of anything of importance.

Posted on Dec 04, 2007

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My pc is not detecting my 40 gb western digital pata hard disc. i have two hard disc one is this one and the other one is 80 gb seagate pata hard disc.
whenever i m connecting the 40 gb hard disc booting of my pc is quite slow.

Posted on Jul 21, 2008

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