Pacific Image PrimeFilm 3600u Film Scanner Logo
Posted on Aug 21, 2009
Answered by a Fixya Expert

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Scanner no longer communicates with the pc

I disconnected everything to move my computer set up to another room and now I've connected up again the software says it can't communicate with the scanner . I've also removed and re-loaded software several times but to no avail. Help!-

1 Answer

Gene Tuck

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  • Expert 248 Answers
  • Posted on Aug 21, 2009
Gene Tuck
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Joined: Jul 13, 2009
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Have your scanner turned on when you boot up your computer. Go to Programs, Acessories, Scanner and camera wizard, and it will give you directions if the scanner is not installed and recognized.

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I cannot scan with my scanner: " it says RELEASE THE LOCK SWITCH,DETACH THE USB CABLE

Hi ,
Disconnect your unit from your pc ( usb and power)
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Restart your pc
When Windows has settled , connect scanner back to pc .
It should run normaly .
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Scanner is disconnected or Turned off.

Try going to manufactures web site and downloading drivers for the printer from there. Also you might check your device manager to see if the unit is being recognized by your computer. it should show up iunder USB or Printers. I had an Epson that did the same thing but mine was a wireless and I had to re-establish coneection and go through setup again to have my IP address recognized. Most of the time plug n play will pick up the new device.

You might also try running security and windows updates on your computer, there might be an update that is keeping the computer from recognising the printer anymore.

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A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).

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I know, I had that problem. I am a retired electronics design engineer.
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Dear Sir,

Welcome to Fixya Support,We are happy to assist you.

Install PC Suit Then

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2. Connect your phone to PC suite

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4. Export all messages, or the messages you want to move to a folder on your computer.

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6. connect again to pc suite.

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Hi


Sounds like your scanner is not longer connected to your PC- have you checked that the scanner is plugged into the PC. They can move an get dislogged

also check that the PC is still registering the scanner by

  1. Close all applications.
  2. Open the all-in-one product Toolbox, an icon on the desktop, or in the program group for the product.
  3. Select the Services tab.
  4. Select Test Product Communication.
  5. When complete, and the test passes, open the application you want to scan into, and select the Scan option to verify the fix. For a list of the applications that support this feature, see the document "HP ScanPicture Utility Overview and List of Supported Applications."
  6. If this does not work, uninstall and reinstall the software. Consult the User's Guide for assistance.
When communication is lost to the product (for example, the power was turned off and on), some features are lost. Running the communication test re-establishes communication between the computer and the product. Regards Liz
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