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Hello, Patrick. In order to unlock your AT&T LG D800 you will need to do the following:
Request unlock code - To request an unlock code simply visit us at att.com/deviceunlock to review the requirements and submit an AT&T Mobile Device Unlock request. Requests will take up to five business days to complete. If you have already requested an unlock code online, check your status at att.com/deviceunlockstatus.
AT&T branded devices only - Ensure your device is an AT&T branded device before proceeding. AT&T only unlocks AT&T branded devices. The AT&T logo should appear somewhere on the device (above the display, on the back, or under the battery).
Follow instructions carefully - Use extreme care during the unlock process, as the incorrect entry of an unlock code too many times during the life of the device permanently disables the unlock ability. The number of attempts to unlock the device is dependent on the manufacturer and model.
Once you have received the email confirming AT&T has approved your unlock request, follow these instructions to complete the unlock for your device. Five unsuccessful unlock attempts permanently locks the device to the AT&T network. LG G2 (D800), G3 (D850), G3 Vigor (D725), G Vista (D631), G Pad 7.0 LTE, Optimus G (E970)
Power off the device and insert a non-AT&T SIM card.
It sounds like the phone might have been reported lost/stolen and the IMEI (International Mobile Equipment Identity) has been locked. If you can switch the phone on try a reset to factory settings, via the menu.