I cannot get my Palm TX to sync. I did a soft reset and a hard reset and it still won't sync. Help!!

Did you download the latest Manager for your OS?


1) Download the Desktop manager
http://kb.palm.com/wps/portal/kb/common/article/32859_en.html


2) manually reset the TX
While holding the Power button, use the tip of the stylus (or a similar object without a sharp tip) to gently press and release the RESET button inside the hole on the back of your device.
The RESET button may be somewhere else on the back of your particular device.
First you'll see a palmOne or Palm logo and a progress bar. Keep holding Power.
Then you'll see a grey circular Palm Powered logo. Now you can release Power.
When the warning appears, press Up to confirm the hard reset.
If a language selection screen appears, select the same language you selected for your desktop software.

3) connect TX to PC and sync.

Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.

Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

You probably need hard reset because there is most likely a corrupted program that is messing it up. I've gone through over ten different times where I had to hard reset. Get used to it.

Hard reset. Hold the power button as you reset. Be careful, because it will erase everything on the pda.

If so much has happened to your handheld then the only thing left to be done is a reinstall of the firmware, as that is the only solution to a corrupt firmware because of the power glitch while it was doing something. The glitch has corrupted the firmware and thats how it needs a reinstall. Nothing serious but such things do happen i electronics.

I did a warm reset and it worked. Just hold the up key and reset!! good luck

Hi,
Try to perform a System Reset (see article linked below). If it works to break the loop, you should then be able to delete the offending "My Palm" software and perform a Hotsync to backup your data to your desktop.

If that doesn't break the loop, you'll have to perform another Hard Reset. Sometimes, a Hard Reset takes a couple of tries to get it right, since it's easier to do it wrong than to do it right.

This article discusses the various types of Reset for different Palm devices:

http://tinyurl.com/zlwza

Until you break the TX out of its loop, you won't be able to get the data from it.

To see the Palm OS version running on your TX, enter the Menu, select Info, then Version.


To Get Out Of A Loop:

1. Perform a SYSTEM RESET by doing the following:

a) Press the UP Button
b) And THEN press and release the RESET Button
c) When you see the second Logo (Palm Powered) release the UP Button
d) Now check if your SYSTEM RESET worked by going to Beam Receive. If it goes back to Off even after you put it to On it means you were successful

2. Now Perform A SOFT RESET by pressing and releasing the button in the back once

1. After a soft reset, a logo screen appears, followed shortly by a Preferences screen asking you to set time and date.

1. If a soft reset does not break it out of the loop, you may need to try one of the other resets below.

1. Do an INCOMPLETE HARD RESET by holding down the power (on/off) button on your device.

1. While holding down the power button, Press and release the reset button on the back of your handheld device

1. Keep the power button pressed and release it when the “Palm Powered” logo appears.

1. A message will now appear warning that you are about to “Erase All Data”. And this will happen if you press UP or DOWN.

1. Instead you press left or right to begin a soft reset, leaving your data intact.

1. Your device will then take you through a series of screens to calibrate the digitizer and verify the time and date.

Sorry this was so long, I tried to put everything down that might help you.

First you need to reset the TX:
hold the reset button on the back of the unit, then turn the power on. Hold the power button while releasing the reset button. The TX will power up to the screen where it will ask you if you want to reset it to factory default.
Afterwards go to this link,

http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=1568,E=0000000000263321976,K=3877,Sxi=4,case=obj(32859)

and download the Palm Desktop/Sync software and install it onto your PC. After installing the the Palm Destop software, connect the sync cable to the PC via the USB, then connect the cable to the TX and push the sync button.

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Reinstall the Palm Desktop from this link:
http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=1568,E=0000000000263321976,K=3877,Sxi=4,case=obj(32859)

PS: you may need to uninstall the Palm Softwrae on the computer, before you download and reinstall it.

Perform a hard reset. Hold the power down and push in the reset button on the back of the TX. Let go of the power after the screen comes up .Afterwards, connect the sync cable and let the OS setup the TX. Once that is done, hit the sync button.


Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe



I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

I had the same issue, the palm is stuck in a loop,
I got mine out of this by pressing the power button while the palm was on the screen where the bar goes across the bottom, it asked me if I wanted to erase all data, I said yes, and it reboot normally, I went thru the setup, and all is o.k.
I did have to try this several times, but it eventually worked. Hope this helps, although it looks like this is an older question. I hope you have resolved it.

To do a hard reset, hold down the power button, press the little reset button, release it, then release the power button.

Make sure you back up your TX first.