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if the tv width is ok try entering to service menu (do not use remote control) as follow: 1) turn the set on. 2) press the menu button and hold it down while pressing the power button. 3) while holding down the menu button release the power button and press the volume + button. 4) The screen will display a one line menu, on the left the parameter P00, and on the right the value of the parameter V00 5) release buttons. 6) using the volume + button change the right parameter until 76 7) using the channel down button change the left parameter until 06 (vertical size) 8) whith the volume + or volume - adjust the screen size. 9) when your tv is OK back to parameter 00 using the channel up button. 10) press menu button. and trouble solved.
These buttons are used to control the various setting of the screen, such as Brightness, Contrast, Height, Width, Pincushion, and various others.Usually one button, usually the MENU will bring up the master menu, the other buttons are Left & Right. are used to go up or down with the settings, or + & -, Repeated presses of the button(s) will advance it on to the next setting.
There is a service menu adjustment. I have seen several of these sets with bad components in the horizontal width control circuit. maybe your other set has a width problem. put both on the same channel. like cnn with the ticker on the bottom. what is the difference in size? the width adj. procedure is: with the set off. use the remote, enter. MENU>5>VOL+>POWER . the set will come on in the service mode. then with the menu adj. buttons you can step threw the service menu to H.WIDTH adj. until full picture. also VERT. HEIGHT. when you are done adjusting make sure you press the mute button and watch the word WRITE flash from green to red or you won't save your adjustments.
It sounds like the edges of the video displayed are looking like they are curved in/out? I'm racking my brain trying to remember the terms used on CRT monitors and all I can come up with is elliptical? It has been awhile since I have messed with one. In any event, start pressing the buttons on the display working from left to right. You should hit the Main Menu right away. Generally speaking, there should be a factory reset function as a last choice. If you see that, highlight it and hit the accept button (it's the one you pressed to get to that screen). In the event you don't come across that, look for a Positioning choice and enter that screen. Your choices are generally a + or - for each setting. Press away on each choice increasing or decreasing until you find the correct settings you're looking for. If you're unsure of how to get out of a choice, do nothing for a few seconds and the screen will default back. Let me know if I need to clarify anything or you need a little more help. Grandkids are pesky but I've always found them worth it!
You did not mention that this cost any money, so I assume that this was a warranty repair. There is the possibility that the new light engine is defective (I see it all the time), or TV needs adjustment via service menu, not mechanical. Call company back or call manufacture to get another company in your area to come out and repair your TV properly. Don't quit until your TV is working properly. Good luck.
Ok, I've had the same issue and I was able to fix my problem. I was getting cut off sides in HD mode on my playstation.
I entered the service menu by doing this:
Turn TV Off
Use remote and hit "Mute 1 8 2 Power" (not at the same time, but one after the other)
The TV will come on with the service menu. Enter the 1080i adjustment screen. Write down ALL the values in case you mess up. Adjust the values as necessary to fit your screen. It's sort of like adjusting a computer monitor's image for different resolutions.
Hit me if this helps... mlager at sysnosis dot com
If the mis-convergence is only noticable on the left center and the top and bottom left side of the screen is good, then it sounds more like a pincushion distortion problem rather than a convergence one. Otherwise, you could have a bad pair of convergence IC's or capacitors / solder connection problems. I would doubt that adjusting the service menu would correct this problem, and you could make it much worse by trying. Better have a technican work on it if the picture quality is still good otherwise.
The set has 3 IC's(one for each color)strictly dedicated for the aligment of each color,if one them does not align is because is going bad or is already bad becuase picture can not be adjusted,the IC's can be identify because they are mounted on a heat sink and have the markings STK--- ---,they are all the same and need to be replaced with an exact replacement.If you are familiar with tv service you can replace them,sometimes the new ones need to be aligned from the service menu,you will need the service manual,soldering and unsoldering will be involved,If you are not too familiar be safe and seek the assistance of a servicer.