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Acer Aspire 3103 Keyboard, pointer and usb unresponsive

Keyboard, pointer and usb doesn't respond, tried removing battery, removing battery and power. wont even let me select F2 for setup or up and down arrows wont work to select safe mode.

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  • Wedehue Feb 17, 2008

    Bei meinen Acer Aspire3103 funktioniert die Tastatur Maus und auch das USB nicht.
    es kann auch kein zusätzliches USB-Gerät angeschlossen werden.
    bin für jegliche Tipps dankbar Rainer W.

  • capebabs Apr 03, 2009

    Aspire 5100, when anything is plugged into the USB ports,

    the Keyboard and Fingerpad stop working. After restart

    they will work until the usb is used.

  • Anonymous Apr 28, 2009

    Acer Aspire 3100, boots to XP but cannot work the cursor from touch pad or from USB mouse. Cannot gain control of the laptop. Not my device just helping a friend. A shop updated their anti-virus protection but did not register it properly. I registered it and got everything working. The owner used it that night all fine. Then plugged in a new USB cable (one with the flashy blue led's in it) to connect a printer. this caused the freeze up. Since then its been cold booted a number of times always the same outcome. I cant get to the Bios proper, only options on acer are which gives windows boot order not bios setup. keyboard and pointers don't work in screen either. Looks like a bios/motherboard issue.

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It look like your motherboard have problem

Posted on Jan 19, 2008

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I had the exact same problem, you need a new motherboard

Posted on Jan 20, 2008

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Bad news, The keys themselves cannot be replaced, the entire keyboard must be replaced.

No so bad news. You can get a replacement keyboard for an Acer for about $15-$30 (plus install cost). Any local shop should be able to replace it in about 10 it 15 minutes.

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The keyboard and touch-pad are connected to an internal USB interface, If no USB interfaces are working at all this suggests that the USB host controller (a physical computer chip) has failed.
You can try a chip-set reset; disconnect both power and battery and hold down the power button for 30 seconds (timed), this will reset all chip settings to default and discharge any static buildup but this is in no way guaranteed to fix the problem. If the laptop is still under warranty arrange for repair.
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