Question about Lexmark X6170 All-In-One InkJet Printer

2 Answers

Cartridge error error 50C consult user guide

That is what my printer is reading

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  • richiemurph Dec 14, 2007

    lexnmark 6170 error code 50c consult user guide

  • fungolfer Dec 17, 2007

    Same error problem.

  • jassun Jun 02, 2008

    I tried disconnecting it, taking out the cartridge, reloading, even not using it for weeks but the error still remains! I dont have a manual for this one...last thing I am thinking is to buy a new cartridge, this one is practically new though!

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2 Answers

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Throw it in the garbage or recycle if you can. Buy other than a Lexmark is the best solution.
Buying new cartridges does nothing, except pads Lexmark's bottom line.

Posted on Nov 12, 2008

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  • Expert
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Hello, error 50c is a cartridge issue. Try taking out, cleaning heads, returning and reprint. Cheers lilacgerry xxx

Posted on Feb 10, 2008

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Posted on Jan 02, 2017

Ajkill
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SOURCE: my Lexmark is X6100 Series - Cartridge Error 50C consult user guide

Cartridge Error 50C
Your print cartridge has shorted.

1. Power off your All-in-One and unplug it.
2. Plug in your All-in-One again and turn it on.
3. Uninstall and then reinstall your cartridges.
4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.

Error: Black Cartridge Missing
The black cartridge is not installed. (Install cartridge PN 82)

Error: Color Cartridge Missing
The color cartridge is not installed (Install cartridge PN 83)


Cartridge Error
Complete the following instructions:

1. Power off your All-in-One.
2. Use both hands to lift up the scanner unit until the scanner support holds it open.
3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
4. Remove the color print cartridge.
5. Lower the scanner unit until it is completely closed.
6. If the error message reappears, replace the black print cartridge with a new print cartridge.
If it does not repeat steps 1-3 and then go to step 7.
7. Reinstall the color cartridge and remove the black print cartridge.
8. Lower the scanner unit until it is completely closed.
9. If the error message occurs again, replace the color cartridge.
10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
11. Lower the scanner unit until it is completely closed.
12. If you receive the error message again, replace both cartridges.

Posted on Mar 15, 2008

57 varieties
  • 1653 Answers

SOURCE: Cartridge Error 50C consult user guide. I

Error messages; Error: "Cartridge Error 50C"; Cartridge error; Black cartridge missing; Color cartridge missing Solution Cartridge Error 50C
Your print cartridge has shorted.


  1. Power off your All-in-One and unplug it.
  2. Plug in your All-in-One again and turn it on.
  3. Uninstall and then reinstall your cartridges.
  4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.

Error: Black Cartridge Missing
The black cartridge is not installed. (Install cartridge PN 82)
Error: Color Cartridge Missing
The color cartridge is not installed (Install cartridge PN 83)
Cartridge Error
Complete the following instructions:

  1. Power off your All-in-One.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
  11. Lower the scanner unit until it is completely closed.
  12. If you receive the error message again, replace both cartridges.

Posted on Nov 10, 2009

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Related Questions:

1 Answer

Installed refilled ink catriges,both black and color used for a few days all was well then, it reads Catridge Error -Error: 50C Go to users guide. what do I do Now cannot find users guide. plzzz help.


Though Lexmark does not recommend using refilled inks. You may refer to this article from the Lexmark website on Cartridge Error 50C and Other Errors on the Lexmark X5100/X6100 Series LCD Screen. If this does not help, try to insert a genuine Lexmark cartridge to determine if your other cartridge is faulty. Thanks.

Feb 24, 2011 | Lexmark X6150 All-In-One InkJet Printer

2 Answers

6170 I HAVE A ERROR MESSAGE STATEING 50C CONSULT USER GUIDE AND I DO NOT HAVE A USER GUIDE


Hi. The error tells you that your print cartridge has shorted. Here's a link to the Lexmark website to give some instructions on how to remedy the problem. Just click on this link: http://bit.ly/aSWvpk . Good luck!

Mar 23, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Dear Expert, I have a Lexmark X5150 printer but since a week ago has stopped printing. It shows this message "error 50C consult user guide". Unfortunately I do not have a user guide at hand. Could you...


this error is saying that it doesnt rcognize one or both of the inck cartridges being installed turn the machine off wait a couple of minute turn it back on if stll not cleared. pull out the ink cartridges and reinstall them then power the unit on. if problem persists replace cartridges

Nov 15, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Cartridge Error 50C consult user guide. I


Error messages; Error: "Cartridge Error 50C"; Cartridge error; Black cartridge missing; Color cartridge missing Solution Cartridge Error 50C
Your print cartridge has shorted.

  1. Power off your All-in-One and unplug it.
  2. Plug in your All-in-One again and turn it on.
  3. Uninstall and then reinstall your cartridges.
  4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.

Error: Black Cartridge Missing
The black cartridge is not installed. (Install cartridge PN 82)
Error: Color Cartridge Missing
The color cartridge is not installed (Install cartridge PN 83)
Cartridge Error
Complete the following instructions:

  1. Power off your All-in-One.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
  11. Lower the scanner unit until it is completely closed.
  12. If you receive the error message again, replace both cartridges.

Nov 10, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Error 50c


One of the cartridges is shorting. I removed the colour cartridge and no error came on. I overrode the cartridge missing and the printer works well. All I have to do is replace the colour cartridge or override everytime it is switched on. So simple, so why not in the user guide?

Mar 25, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Cartridge Error, Error 50C


Hi there Error 50c

Dell gets this lots so have a try.

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Mar 02, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

It will not print


Try to reinstall the printer driver 

Nov 13, 2008 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Cartridge error


what make and model???
need more information.
every printer have its unique problem.

Oct 16, 2008 | Lexmark X6170 All-In-One InkJet Printer

3 Answers

My Lexmark is X6100 Series - Cartridge Error 50C consult user guide


Cartridge Error 50C
Your print cartridge has shorted.

1. Power off your All-in-One and unplug it.
2. Plug in your All-in-One again and turn it on.
3. Uninstall and then reinstall your cartridges.
4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.

Error: Black Cartridge Missing
The black cartridge is not installed. (Install cartridge PN 82)

Error: Color Cartridge Missing
The color cartridge is not installed (Install cartridge PN 83)


Cartridge Error
Complete the following instructions:

1. Power off your All-in-One.
2. Use both hands to lift up the scanner unit until the scanner support holds it open.
3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
4. Remove the color print cartridge.
5. Lower the scanner unit until it is completely closed.
6. If the error message reappears, replace the black print cartridge with a new print cartridge.
If it does not repeat steps 1-3 and then go to step 7.
7. Reinstall the color cartridge and remove the black print cartridge.
8. Lower the scanner unit until it is completely closed.
9. If the error message occurs again, replace the color cartridge.
10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
11. Lower the scanner unit until it is completely closed.
12. If you receive the error message again, replace both cartridges.

Jan 14, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

LEXMARK x5150


I have one of these and it has had similar problems, errors not listed in the manual. I don't use mine much, so I took out the cartridges and cleaned them as well as the contacts and other surfaces. It didn't help. I replaced the black one and it works now. Your printer cartridges only last so long, even if you don't use them they expire and won't work. Once you remove the cellophane covering, they don't have a long life. Your printer will work without the color cartridge by the way. When the "no color cartridge" error appears, just click continue and it will print in black and white. Don't know if this helps, since your post is older, but I hope it does!!

Apr 13, 2007 | Lexmark X5150 All-In-One InkJet Printer

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