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You don't say if you're using the analog audio associated with Vid 1 or if you have digital audio coming in and assigned to Vid 1. Check the cables. If using the optical, make sure it has no small-radius bends.
If analog audio, try another input - video 2 or 3.
If you have Cable/SAT TV as the source, what's going on with ITS audio settings?
Well, the radio is ONboard, so there are no connections or settings in the way. I'd look at the sources on your vid 1-2-3's and see what's up with them first. Are they outputting audio at the standard levels?
Check to see if the tech switched your tv's settings for VID 1, VID2 etc, then check the box to see if the right settings are in there, ususlly done with the box off and using the setup or menu buttons with the tv on, lastly see if the box will work as a stand alone hook it up to the tv the old fashioned way and see if it works if s you may need to replace a video cable.
check to see that the dvd player sound setting is set to BITSTREAM and not pcm. pcm is only 2 channel. Then check to see that the volume setting for the rear speakers in dvd is up, most sony receivers hold different settings for different applications, (vid 1, sat/tv, dvd) and remember when you switch between them. Rear surround should be up all the way , I believe for your receiver that is +10 also make sure you enable the rear speakers in the setup menu for surround sound.
easiest fix is to take all hdmi straight to tv. then come out of tv with optical cable to your receiver. that way what ever your watching will automatically be sent to the receiver thru optical. you even will get dolby dig. also you can have audio from your tv when you dont want to use your surround. keeps receiver on one input also.
You can try this reset precedure below, but it sounds like you may have a DSP board problem. This is a new model of Denon, it should still be under Denon's warranrty, it has a 2 year warranty. If this does not help, you need to take it in to be serviced. If it is not under warranty, you will not like the cost of the repair. A new DSP board usualy cost about $300 and then you must pay for the labor. It is not cheap. This reset procedure has been know to work some minor miracles, lets hope it works one for you.
1. Switch off the unit.
2. Hold the following STANDARD button and DSP SIMULATION
button, and switch on the unit.
3. Check that the entire display is flashing with an interval of
about 1 second, and release your fingers from the 2 buttons
and the microprocessor will be initialized.
Note:If step 3 does not work, start over from step 1.
All user settings will be lost and this factory setting
will be recovered when this initialization mode.
So make sure to memorize your setting for restoring
after the initialization.
Sounds like you sorta know what your doing but the most obvious answer is the source and output (selection) dont match. Double check your mute button and all the obvious things first, make sure your connections are to Zone1 inputs as well. None of those are it? Do you get sound from the Radio? Try unhooking all inputs (video also) and hooking up just one at a time till you get it right.
I would return them to the place of purchase and tell them they don't work. Most stores have a defective product replacement policy where they'll either replace your units or refund your money. Be sure to bring your receipts.