Question about Canon EOS 400D / Rebel XTi Digital Camera with 18-55mm Lens

1 Answer

Camera stays on

I recently purchased a Canon Digital XTi, and sometimes when I turn the camera switch to OFF, the green power light stays on but the camera appears to be off. this happens even when I do not have any pictures being written to the memory card. Conversely, when I turn the camera ON, the the camera appears to turn on, but the LCD screen will not turn on. Any possible solutions? I am new to the digital SLR world, so I am wondering if I am doing something wrong.

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  • gretz Dec 12, 2007

    We also wounder if we are causing this problem. It happens w/ both of our lens's. We have switched cameras and still no difference. It will work correctly just by r&r battery till next glitch. There doesn't seem to be any certain action that causes problem. We are also new to the digital. Thanks, for the forum.

  • balsam Dec 23, 2007

    I have the same problem. I received the camera as a gift today and it was working fine until I changed to a new EFS lens, then this problem occured right away. I removed the lens to be sure it was mounted properly and when replaced, it worked fine for an hour or so, then the problem re-occured. When the battery is removed for a few moments and replace, it allows me one shot at the menu, then nothing. No LCD and no shooting.

  • r5bales Jun 25, 2008

    Dh took photos, wanted me to download to e-mail. The green on/off light would not come on, camera stayed off. I took out the Memory card, put it back in, light turned on, camera didn't. Took battery out, put it back in, same deal. Got a new battery, got a new mem card. Same deal. This blankety blank camera is only about 3 months old.

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  • 148 Answers

This sounds like a systemic problem. (responding to 3 different inquiries with similar complaints)
the light stays on when writing to mem to warn/prevent you from losing images which happens from premature power down actions.
in this case you have signs that the mother boards are bad. call canon for advice,but i am sure they will instruct you to ship them for service. aside from damaging your camera, it does not sound like a user interaction issue.
good luck
mark

Posted on Dec 24, 2007

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I also do not think that any user action can fix this issue. Just call the tech support, and they may say that they never heard of this issue, please point them to this thread. Good luck.

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