Question about Tomtom GO 910 GPS Receiver

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Tom Tom one White screening

My tom tom one did exactly the same thing on the way back from Liverpool.
I have managed to rest it once, but after about fifteen minutes it went white again, any ideas ?

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Re: Tom Tom one White screening

If it is within warranty return it or vist contact tomtom

Posted on Dec 15, 2007

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I have the Tom Tom ONE (Build 2000) Tom Tom Palermo (if this Info Screen info is helpful). This Tom Tom HAS NO RESET PIN HOLE (Thanks a lot Tom Tom). I instaled included Tom Tom Home software, went to...

My thanks to the gentleman who posted the link to Tom Tom's solutions link. Although I had been there previously months ago when I first encountered this problem, there had been at that time, no instructions from them on how to properly reset the One that does not have a reset pin hole. That was in March. There are now such instructions.
The key to resetting such a Tom Tom GPS device lies in plugging your One into your computer, which automatically launches Tom Tom Home software (please remember, you have to have Home software installed on your computer already). After doing this:
1. When Home launches, go to Manage My Device Folder (p.2) and click it to open it.
2. You will see a folder-style window which lists all of the items that are your device. Select the folder tab: 'Items on device.' Then Deselect Applications. Click OK when promted. The Applications software will be deleted from your Tom Tom One.
3. IMPORTANT! Then clcik the other folder tab 'Items on computer.' Do the same here by deselcting to uninstal software on your computer as well. Click OK when promted.
4. If you do not get an automatic dialog box indicating that you need new application software installed, return to p.1 and select the folder 'Update My Device.' Follow the instructions as prompted and Tom Tom will both download new computer Home software as well as new software to the One device.
That should do it.
I will tell you that it took me three passes at this process. So it's not a breeze. But in the end it finally worked. And my One, which had been down since March is once again finally up and running with new software and as well as I remember it working.
Hope this helps others.

Sep 20, 2009 | Tomtom ONE GPS Receiver

1 Answer

Tried to update my Tom Tom One by connecting to my

Remove the SD card

The card needs to be formatted properly first that's all,

formatting is better done in a card reader.

Right click on it and select format select FAT32 as the files system

Update your device without the SD card.

Make sure your GPS runs OK without the SD card

Now re-connect the tomtom but don't let tomtom home run. exit TTH if need be.

You now ned to select your tom tom which will also show as a drive.

In windows explorer select tools then folder options.

Click view and tick the box for "show hidden files and folders"
It may warn you but you can ignore it.

then just copy ALL the files from the tom tom to your sd card


Once all the files are on switch off the tom tom and insert the sd card and re-boot
It should now work again

Sep 14, 2009 | Tomtom ONE GPS Receiver

1 Answer

Does anyone know how to change a cracked screen on a tom tom 300 please, i have managed to open it up but can't get to the screen cable to take the old screen out.

The solution to this is quite simple. Buy a new Tom Tom.
The Tom Tom units are not serviceable items. It's silly and quite honestly inexperienced of you to think they are.
If it's still under warrenty, MAYBE Tom Tom would replace the unit free of charge . But don't hold your breath. As a cracked screen wouldn't be under the fair wear and tear usage policy. So I'm afraid it's a case of dusting those cobwebs out of your wallet.
The strange thing about your question is why open up the tom tom in the first place ?
You can't possibly have a replacement screen!
Your either 11 years old or a very strange person.

Apr 01, 2009 | Tomtom GO 300 GPS Receiver

1 Answer

Have tomtom sat navs got built in memory if so how do you get back in to read them

Connect your Tom Tom using the supplied USB lead. The lead is a USB 'A' lead to USB Mini 'B' lead.

Once you have connected the Tom Tom the unit will ask if you wish to connect to the computer and you press Yes. The unit then appears as another drive if you double click on My Computer.

BE VERY CAREFUL not to delete or alter any files on the Tom Tom unit unless you know exactly what you are doing otherwise it could result in the Tom Tom unit not working any more.

Mar 07, 2009 | Tomtom ONE 3rd Edition GPS

1 Answer

Problem with tom tom 520

Do a soft reset by holding the power button down for 15 seconds. then power on and off. it should work. It did for me. if not, call tomtom. they are willing to help quickly

Feb 09, 2009 | Tomtom ONE GPS Receiver

20 Answers

No GPS Signal in TomTom One XL all of a sudden

I suddenly lost the GPS signal today and could not get it back. All I got was the "No valid GPS signal". My solution was to tap on the GPS satellite bars when in the route map. this brought up the "Status summary page of the TOMTOM.

I then again tapped the satellite bar which brought up the "GPS Status" page. I then tapped the bar labeled "configure".

The radio button next to the option titled "Minutes (dm.m') was selected. I then moved the selection to "Degrees (d.d) and it started working.

I had just downloaded the GPS fix 5 days ago so it is not like this suddenly caused it to stop working.

This may not work for everyone but this is what it took to get mine working.


Jul 09, 2008 | Tomtom One XL GPS Receiver

2 Answers

Tom Tom ONE Version 3

Have you tried resetting the unit? Does it do the same thing after being reset?

Nov 25, 2007 | Tomtom GO 910 GPS Receiver

2 Answers

Fix a tomtom

Turn the tomtom on, and then press the reset button on the bottom of the unit with a paperclip. After the reset turn off the unit and then turn it back on. Make sure you have not dislodged the sd card from the unit.

Mar 19, 2007 | Tomtom ONE GPS Receiver

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