Question about Office Equipment & Supplies
When I try to scan a document or photo in soluation center I get the error message
This may help others with scanning issues:
I just bought a Brother MFC-J6510DW printer/scanner and was nearly driven cracked trying to get the scanner to work as it was not talking to the PC, even though as a printer it was working fine. Realised eventually that it was just the Brother Control Centre 4 it wasn't talking to. After hours of re-installing software and updates, etc, nothing worked.
The solution: I went into Control Panel on my PC (I use Windows XP), to the Scanners and Cameras section, and in there the Brother Scanner was visible and could be used from there, Click on it to open the Windows Scanner and Camera Wizard and use that. Further, by right-clicking on it and going to properties I choose the software to start when it talks to the PC. I abandoned the Brother CC4 and set it up to start the Scanner and Camera Wizard if I choose 'Scan to Image' on the scanner control panel, and to open Photoshop if I 'Scan to File' on the scanner. Works fine either way, just make sure you choose the right dpi setting to suit your needs.
Hope this helps somebody else as frustrated as I was.
Posted on Jan 29, 2014
Un install the drivers and reinstall it ince again and it will work for u
Posted on Jan 24, 2008
I suggested solution #1, the link to the patch is incorrect, it is
Titled "I'm using Windows®. The network scanning feature does not work when pressing the scan key on my Brother machine control panel. ". Folow the instruction to download and and decompress the new drivers in "NetScnVerup.EXE". Again, this worked for 3 of 4 of my computers. For the fourth, I am researching the other patches and firmware updates available.
Posted on Jan 14, 2008
This worked for me:
Go to http://welcome.solutions.brother.com/ , navigate to Error message for your scanner model. The patch on this page worked for me
I notice there are several other patches as well, which may be appropriate for your specific issue. I have my mfc-7820n networked at home, at first none of my 4 computers could scan, now 3 of 4 can. I am hoping that one of the other patches will help.
Posted on Jan 14, 2008
Open your control panel, then open administrative tools, then open services. Look for Still Image Service. Be sure that it is started. Also be sure that the startup is Automatic. I had the same problem with my scanner and this procedure seems to have fixed the problem
Posted on Apr 17, 2008
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Posted on Jan 02, 2017
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