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Error message: cannot detect scanning device

When I try to scan a document or photo in soluation center I get the error message

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  • 7 more comments 
  • yasmi Dec 17, 2007

    I cannot scan I get this message" Unable to communicate with twain device".

  • Anonymous Dec 24, 2007

    I cannot scan. Cannot communicate with the scanner.

  • Anonymous Jan 02, 2008

    Cannot Scan

  • Anonymous Jan 13, 2008

    When I push start scan an error messages comes up telling me to push enter. When I push enter the only thing coming up on the scanner is Power Save On. Nothing comes up on my competer screen. My HP 6110 software is installed on the computer.

    How do I resolve this?

  • Kylec Jan 24, 2008

    I get a no connection message when i tr to scan with my Hp 4315 all in one

  • Anonymous Feb 14, 2008

    Every time I try to scan a document an error message comes up telling me to check device documentation to trouble shoot problem and push ok, then nothing happens. PLEASE HELP

  • Anonymous Apr 02, 2008

    I am unable to scan a document to my computer. Get the same message to look it up in troubleshooting (it's not there).

  • Anonymous Apr 15, 2008

    whenever i click scan, it says refer to device documentation to troubleshoot

  • naruto_itqan Apr 18, 2008

    when i click scan, it say that wizard not succesfully completed copying picture because the process was cancelled but i did not do anything...



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This may help others with scanning issues:
I just bought a Brother MFC-J6510DW printer/scanner and was nearly driven cracked trying to get the scanner to work as it was not talking to the PC, even though as a printer it was working fine. Realised eventually that it was just the Brother Control Centre 4 it wasn't talking to. After hours of re-installing software and updates, etc, nothing worked.
The solution: I went into Control Panel on my PC (I use Windows XP), to the Scanners and Cameras section, and in there the Brother Scanner was visible and could be used from there, Click on it to open the Windows Scanner and Camera Wizard and use that. Further, by right-clicking on it and going to properties I choose the software to start when it talks to the PC. I abandoned the Brother CC4 and set it up to start the Scanner and Camera Wizard if I choose 'Scan to Image' on the scanner control panel, and to open Photoshop if I 'Scan to File' on the scanner. Works fine either way, just make sure you choose the right dpi setting to suit your needs.
Hope this helps somebody else as frustrated as I was.

Posted on Jan 29, 2014


Un install the drivers and reinstall it ince again and it will work for u

Posted on Jan 24, 2008


I suggested solution #1, the link to the patch is incorrect, it is

Titled "I'm using Windows®. The network scanning feature does not work when pressing the scan key on my Brother machine control panel. ". Folow the instruction to download and and decompress the new drivers in "NetScnVerup.EXE". Again, this worked for 3 of 4 of my computers. For the fourth, I am researching the other patches and firmware updates available.

Posted on Jan 14, 2008

This worked for me:
Go to , navigate to Error message for your scanner model. The patch on this page worked for me

I notice there are several other patches as well, which may be appropriate for your specific issue. I have my mfc-7820n networked at home, at first none of my 4 computers could scan, now 3 of 4 can. I am hoping that one of the other patches will help.

Posted on Jan 14, 2008

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Open your control panel, then open administrative tools, then open services. Look for Still Image Service. Be sure that it is started. Also be sure that the startup is Automatic. I had the same problem with my scanner and this procedure seems to have fixed the problem

Posted on Apr 17, 2008

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Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

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