Question about Office Equipment & Supplies

5 Answers

Error message: cannot detect scanning device

When I try to scan a document or photo in soluation center I get the error message

Posted by on

  • 7 more comments 
  • yasmi Dec 17, 2007

    I cannot scan I get this message" Unable to communicate with twain device".

  • Anonymous Dec 24, 2007

    I cannot scan. Cannot communicate with the scanner.

  • Anonymous Jan 02, 2008

    Cannot Scan

  • Anonymous Jan 13, 2008

    When I push start scan an error messages comes up telling me to push enter. When I push enter the only thing coming up on the scanner is Power Save On. Nothing comes up on my competer screen. My HP 6110 software is installed on the computer.



    How do I resolve this?

  • Kylec Jan 24, 2008

    I get a no connection message when i tr to scan with my Hp 4315 all in one

  • Anonymous Feb 14, 2008

    Every time I try to scan a document an error message comes up telling me to check device documentation to trouble shoot problem and push ok, then nothing happens. PLEASE HELP

  • Anonymous Apr 02, 2008

    I am unable to scan a document to my computer. Get the same message to look it up in troubleshooting (it's not there).

  • Anonymous Apr 15, 2008

    whenever i click scan, it says refer to device documentation to troubleshoot

  • naruto_itqan Apr 18, 2008

    when i click scan, it say that wizard not succesfully completed copying picture because the process was cancelled but i did not do anything...

×

Ad

5 Answers

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

    Corporal:

    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 7 Answers

This may help others with scanning issues:
I just bought a Brother MFC-J6510DW printer/scanner and was nearly driven cracked trying to get the scanner to work as it was not talking to the PC, even though as a printer it was working fine. Realised eventually that it was just the Brother Control Centre 4 it wasn't talking to. After hours of re-installing software and updates, etc, nothing worked.
The solution: I went into Control Panel on my PC (I use Windows XP), to the Scanners and Cameras section, and in there the Brother Scanner was visible and could be used from there, Click on it to open the Windows Scanner and Camera Wizard and use that. Further, by right-clicking on it and going to properties I choose the software to start when it talks to the PC. I abandoned the Brother CC4 and set it up to start the Scanner and Camera Wizard if I choose 'Scan to Image' on the scanner control panel, and to open Photoshop if I 'Scan to File' on the scanner. Works fine either way, just make sure you choose the right dpi setting to suit your needs.
Hope this helps somebody else as frustrated as I was.

Posted on Jan 29, 2014

Ad

Un install the drivers and reinstall it ince again and it will work for u

Posted on Jan 24, 2008

Ad

I suggested solution #1, the link to the patch is incorrect, it is
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000085/faq000185_002.html?reg=us&c=us&lang=en&prod=mfc7220_us_as

Titled "I'm using Windows®. The network scanning feature does not work when pressing the scan key on my Brother machine control panel. ". Folow the instruction to download and and decompress the new drivers in "NetScnVerup.EXE". Again, this worked for 3 of 4 of my computers. For the fourth, I am researching the other patches and firmware updates available.

Posted on Jan 14, 2008

This worked for me:
Go to http://welcome.solutions.brother.com/ , navigate to Error message for your scanner model. The patch on this page worked for me
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000082/faq000182_001.html?reg=us&c=us&lang=en&prod=mfc7220_us_as&Cat=

I notice there are several other patches as well, which may be appropriate for your specific issue. I have my mfc-7820n networked at home, at first none of my 4 computers could scan, now 3 of 4 can. I am hoping that one of the other patches will help.

Posted on Jan 14, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Open your control panel, then open administrative tools, then open services. Look for Still Image Service. Be sure that it is started. Also be sure that the startup is Automatic. I had the same problem with my scanner and this procedure seems to have fixed the problem

Posted on Apr 17, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

MP250 E6 error


Press and hold the red Stop/Cancel button for 10 seconds. This will help by blocking ink level detection.

Jun 14, 2012 | Canon Pixma Mp250 Allinone Inkjet Photo...

1 Answer

Pls help with scanning a document then emailing it. When I place the paper on the scanner, press scan to pc, it scans then displays the message "Scan error. Try scan from computer or see...


you can scan from the computer using hp solution center.look for it's icon on the desktop or on the laptop.double-click on that and it will give you scan options.you scan photos or documents using that program.

if you installed the software cd that came with the printer then you should be able to use solution center

May 26, 2011 | HP PhotoSmart C4480 All-in-One Printer ...

1 Answer

HP CUE-SCANNING FLOW COMPONENT MESSAGE EACH TIME I TRY TO SCAN A DOCUMENT


When you have the Error on the Screen - Dont close it

Click START - Click RUN - Type SERVICES.MSC - Click ok

You will find
HP Cue Device Discovery in the list - doubt click and click Disable
HPQSCX08 - Double click and Click Disable

The Error should Disappear. Close Solution Center and Re-open and try Scanning.

Jun 23, 2010 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

When attempting to scan document or copy a document on Photosmart all in one seriers I receive an error message "Scanner failure unable to scan or copy"


try to remove and re install driver, and look into device manager if scanner detected. if not restart you pc and when found new hardware popup browse driver manually.

Apr 10, 2010 | HP Photosmart 3310 Printer

1 Answer

Scan problem with HP Officejet J5700: When I press scan the screen shows "No scan options, refer to device documentation for troubleshooting"


This particular error message is in regards with the software of the printer. Its either your printer is not communicating with the computer software for scanning or your firewall is blocking the software. But before we proceed with any troubleshooting steps why don't you check if you have hp solution center or hp director in your computer. If you have any of this two softwares try to scan usig it. If it will have an error message try to send any feedbacks

Nov 28, 2008 | HP Office Equipment & Supplies

1 Answer

Hp psc 1215 all in one


hello...

- yah you are right there are lots of way how to scan

- first is by clicking the scan button on your printer and if it is not functioning fine then it will give you "no scan options" error message
- 2nd is by using the solution center. then if the software is not installed properly then you can get "an error occured with communicating scanning" or "no hp device detected" error message
- 3rd is to use the scanner and camera under my computer or computer

-- if it is not working then try to troubleshoot the problem here are the links that will help you to fix the problem pls click this link:

- http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu00704&dlc=en&product=412187

- http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00852647&dlc=en&product=412187

- http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00809848&dlc=en&product=412187

-

- i w

Jul 03, 2008 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Error message


Hi-

Its the operating system on the computer since it won't accept this types of images in your computer. Try saving the scanned document on a different folder/ or in your desktop. If everything fails, reformat your computer.

Hope this helps

Mar 16, 2008 | Epson Stylus Photo RX620 All-In-One InkJet...

1 Answer

Scanning negatives on CanoScan 600F, I get an error message "Cannot write or read. 252.0.0"


The Canon support site is the place to go for that if your Manual does not tell you.
However remove the software and reload it - it may be as simple as that.

Dec 26, 2007 | Canon CanoScan LiDE 600F Flatbed Scanner

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

1,124 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

k24674

Level 3 Expert

8080 Answers

jasbo
jasbo

Level 3 Expert

2237 Answers

Marvin
Marvin

Level 3 Expert

82322 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...