The phone is maybe too far from the base. You can also try to use the find button on the base to «call» the phone the first time so it can find it. There is also a another way for the base to find the phone and it should be indicated in your manual. I know we had this problem with ours and we had the procedure in our manual but I suppose it is not the same for all the phones. Also... make sure the phone line is connected to the base... ;)
Good Luck.
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