Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Document feeder works for printing but not for scanning

My HP 7310 document feeder jammed. I had a hard time pulling the paper through the feeder (it was almost completely through when it jammed) Now it won't feed to scan a document, but it will feed to print.

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  • 2 more comments 
  • diazhome Feb 10, 2009

    I have the same problem. The feeder doesn't even recognize that there is a document waiting to be fed. I checked and there is no left-over paper jammed in the feeder. Any help would be appreciated.

  • ahickey191 Feb 18, 2009

    i sent a thin magazine page thru the scanner and it stuck around the roller. I cannot get it loose

  • Anonymous Mar 31, 2014

    documents prints from other trays okay. But documents jam at the feeder tray

  • Anonymous Mar 31, 2014

    Scanning paper in the auto feeder, printer jammed and a portion of the paper ripped. Couldn't find the ripped portion to completely clear the jam, how can I fix this?



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Hi, When you had the doucment feed jam were you able to clean or remove any paper that might be blocking the paper to be scanned? It sounds like there is paper still in the document feeder , I would open the DF and check very closely to make sure no paper is in the way!Good Luck!

Posted on Dec 03, 2007


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Trying to fax, scan or copy and anytime I try the erro message Document in ADF press OK to discharge document

Hi sdrnjen977,

Here's what you can do to address the issue and clear error message: Document in ADF.

If you press the Stop button during scanning, Document in ADF. Redo operation after checking document in ADF and pressing OK. appears on the LCD. Press OK button so that the remaining document is automatically fed out.

Removing the jammed document from the Document Tray:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.

4. Raise the Paper Release Lever, then remove the jammed page from under the roller to the Document Feeder Cver side.

5. Pull out the jammed document from the ADF.

6. Press down the Paper Release Lever, close the Document Feeder Cover, then turn on the machine.

Removing the jammed document from the inner side of the Document Cover:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF.

4. Open the Document Output Slot.

5.Open the Document Cover.

6. Insert your hand into the Document Output Slot, then while pushing up the paper output rollers inside the Document Output Slot with your fingers, pull out the document from the inner side of the Document Cover.

7.Close the Document Cover.

8. Close the Document Output Slot, then turn on the machine.

Hope this helps.

Thank you for using FixYa.

Jun 30, 2011 | Canon PIXMA MX860 OFFICE AIO-2.5IN LCD...

1 Answer

The scanner keeps jamming. i try to scan form the document feeder &the papers keep getting stuck. It will not complete a scan!what do i do?

In summary: * Very unintuitive, convoluted and unpleasant to use (same on Win2K as XP) - sometimes the SW hangs during scan and needs a reboot - sometimes the SW crashes with a dialogue "try reinstalling HP software", and needs a reboot - sometimes it scans and after conversion to pdf
Advantages: I cannot see any advantages with this product
Disadvantages: Software is convoluted and unreliable, paper jams are difficult to clear

function showHideReviewText( sType ) { if ( sType == 'more' ) { document.getElementById( 'review_text_full' ).style.display = 'block'; document.getElementById( 'review_text_short' ).style.display = 'none'; document.getElementById( 'review_title_link' ).onclick = function() { showHideReviewText('less'); }; } else { document.getElementById( 'review_text_full' ).style.display = 'none'; document.getElementById( 'review_text_short' ).style.display = 'block'; document.getElementById( 'review_title_link' ).onclick = function() { showHideReviewText('more'); }; } } ...with a dialogue "try reinstalling HP software", and needs a reboot
- sometimes it scans and after conversion to pdf every page is blank
- very occasionally it scans a document properly
*If the sheet-feeder jams is says to refer to the documentation to clear it, which doesn't exist. There is no way to clear the jam except to pull hard & hope. No levers to release it like one would expect.
*Frequently has error ...
...cycled to work again.

Everything has to be started by pressing a button on an application called "HP Director". There are 4 apps started from this:
1) Scan Picture
2) Scan Document
3) Make Copies
4) View & Print
also Help
also Settings (which are used in conjunction with settings found in (1) and (2)!)
- Each application has to be exited to return to "HP Director"
its a worst scanner
and prone to jamming problem

Jun 09, 2010 | HP Scanjet 5590 Flatbed Scanner

1 Answer

It says there's a paper jam or a scanner misfeed..but there's nothing there

Paper stuck inside the HP All-in-One can cause jams or also sometimes there are some instruction that get stuck in the printer internal mechanism .
Power off the printer , unplug the power cable. Wait for 30 sec. , Replug the power cable. Power on the printer.
Check for a stuck paper or torn bits of paper.
Clear jam from the back of all-in-one
Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door.
Gently pull the paper out of the rollers.If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.
Replace the rear door. Gently push the door forward until it snaps into place.
Press OK to continue the current job.
Clear the jam from the automatic document feeder (ADF)
Paper can also jam in the automatic document feeder. Follow the steps below to clear a paper jam in the automatic document feeder(ADF)
Lift the cover of the automatic document feeder.
Gently pull the paper out of the rollers.
Reload and test the all-in-one
Once you have removed the jammed paper, verify that the all-in-one is still functioning properly.
Reload the all-in-one with either plain or photo paper.
Print a page from a memory card or the computer.
If you have completed all the steps listed above and are still experiencing a problem contact HP to service the product.

Jan 24, 2010 | HP J3680 Officejet All In One Printer

1 Answer

Unable to copy from scanning bed

There is probably a little switch that gets tripped when the document feeder is in correctly. This is preventing you from scanning from the glass.

Jun 02, 2009 | HP Officejet 7310 All-In-One Printer

1 Answer

Hp officejet 7310

please check gear train and confirm no broken one-check of selonid not working in a right way and no foreign object droped inside(like pins).-check of smoth actuation of paper present detector.(in place and movement when you put papers

Mar 01, 2008 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

HP OfficeJet 7310

showing paper jam and have checked and don't see any paper

Dec 17, 2007 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Document feeder

Its most likely to be the pickup roller and separation pad which will need replacing. as a short term fix try cleaning them with some isopropyl alcohol

Sep 22, 2007 | HP OfficeJet 7310 All-In-One InkJet...

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