This behavior can occur if there is an incorrect setting in the following registry entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Common Administrative Tools
Note This registry key exists only if you upgrade your computer from Windows 98 Second Edition to Windows XP or from Windows Millennium Edition to Windows XP.
This behavior may also be caused by Norton AntiVirus 2003. For more information about this behavior and for steps that you can take to resolve the problem, visit the following Symantec Web site:
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/9b60813077fffd2385256ee60055ac57/8b5951c9ec10830085256edf00520f16?OpenDocument&src=bar_sch_nam&seg=ag (http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/9b60813077fffd2385256ee60055ac57/8b5951c9ec10830085256edf00520f16?OpenDocument&src=bar_sch_nam&seg=ag) Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. If the behavior still occurs after you take the steps to resolve the problem, remove Norton AntiVirus 2003 manually. If you cannot remove Norton AntiVirus by using the Add or Remove Programs tool, use the Rnav2003.exe utility. To remove Norton AntiVirus manually, click Add or Remove programs, click Norton Antivirus, and then clickRemove Programsin Control Panel. For information about how to download and use the Rnav2003.exe utility, visit the following Symantec Web site:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001092114452606?Open&src=tranus_con_sl (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001092114452606?Open&src=tranus_con_sl)
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