Keta
Have had this happen several times.. maybe due to my childish tempers and the xbox recieving the end brunt of the cheating games and my fist..LOL
Heres how I fixed this.
Your gonna have to open the unit up, very easy to do with several screws at the bottom.
The unit will break away and you will see a chrome protection piece which will need removed also, make sure the unit is unplugged.
After you have it broke apart manually open and close the tray, you will see the lock mechanism which the tray lowers into and the release .
Open and close this several times you may also want to blow out the unit and clean it while its open,{ I use a que tip and alcohol, allow to dry before doing anything}. Close the unit back up and restart it.
This should help.,
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