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Crystal eye webcam

Hi, when I try to run my webcam program it says a problem has caused the program to stop working correctly and windows close the program and will notify me if there is a solution available. This is the fist time I have tried to use it and I haven't touched any setting

new laptop, webcam worked once, now error says has stopped running will find problem and get back to you

i have typed the produce just as it is on my laptop

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  • 3 more comments 
  • Anonymous Dec 03, 2007

    Yes I have the same problem excactly



    thanks for your help

    hope somebody can help me out here



    regards



    bas van Meurs

  • sandy1978 Dec 30, 2007

    i have the same problem, but it accured after i tryed to install my digital camera.

    can u pls help!

  • Anonymous Jan 05, 2008

    I really need info on this, my webcam was working perfect until a message said a problem caused program to stop working and that windows would notify me when there was a solution.

  • jsandy Feb 15, 2008

    used the camera once then tried to use it again but it would not work. when i click on the icon the light that should come on to show that the camera is working does not.

  • Anonymous Aug 26, 2008

    I HAVE THE SAME PROBLEM

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5 Answers

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  • 383 Answers

Using HP webcam in Quickplay software:
1. Click on Start button, select All programs and click on Quickplay.
2. Within the Quickplay application, click the Video icon (Icon resembles, camera, music, and film).
3. Double click on "HP Web cam" or “USB Video device” in the Source column.
4. Now you could see your self on the screen.
Using HP webcam on Muvee Autoprocucer software:
1. Click on start, Select all programs and click on Muvee Autoproducer.
2. It will open Muvee Auto Producer. (Click on Trial version if it prompts.)
3. Click on Tools the top and select the Get Video from Camcorder.
4. You would see your self on the screen.

If the webcam does not show the picture you need to perform the below steps. If the webcam works, you need not to perform the below steps. Please ignore the below steps. However, I personally recommend you to save this email and if any time the webcam does not work or if it shows blank screen please perform the below steps.
Before we trouble shoot this issue let me explain the reason for this issue, HP has released new driver for webcam and the driver update process can’t be done automatically and as long as the old driver exists the webcam does not work, To resolve this issue First we need to uninstall the existing webcam from device manager. Then restart the notebook and install the latest driver to resolve this issue
Step 2: Steps to Uninstall the Webcam drivers from the device manager.
1. Click on start and click on Control panel.
2. Click on "the Classic View" on the top left side of the control panel.
3. Double click on the "Device Manager" icon in the list.
4. Click on + next to the Imaging devices. Now you would see one HP Pavilion webcam or more then one web cam listings under the Imaging devices.
4. Right click on each HP Pavilion web cam and click on uninstall. And confirm un installation if it prompts. (Click on Yes.)
5. Now the Imaging devices option should not appear on the device manager.
Note: If the HP pavilion webcam is not listed or Imaging device is not listed, in device manager you need to reset the Bios to enable the webcam. Once you reset the Bios the webcam will listed in device manager. Here are the steps to reset the Bios.
1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit Menu, select "Load Setup Defaults" and select "Exit Saving Changes"
Step 3: Restart the notebook.
Step 4: Click on the below link and then click on Save button of the download window. Click on brows and then click on desktop then click on Save.
*we need to download the file to the desktop.
ftp://ftp.hp.com/pub/softpaq/sp34501-35000/sp34746.exe
Step 5: Installing downloaded web cam driver (sp34746).
1. Double click on the downloaded file (sp34746) and follow the on screen instructions to install the file.
Step 6: Once the installation prompts you that the installation has been successfully completed. Now you need to restart the notebook.
Now check the webcam input in Quickplay software using the steps provided on the step no. 1. The webcam should work, if the webcam does not work please verify the below steps.
Step 7: Enable the Imaging services on the notebook.
1. Tap Window key(flag key on the keyboard) and R key on the keyboard, at once.
2. You would see the Run window on the screen.
3. Type SERVICES.MSC and hit enter.
4. You would see the services window on the screen.
5. Double click the "Windows Image Acquisition (WIA)" service, and under the startup type select Automatic.
6. Click on "Start" button if it is stopped under Service status
7. Click on Apply and Ok.

Step 8: Now check the webcam in quickplay or Muvee software. verify the step 1 to know about how to use the webcam in quickplay or muvee.
If the still issue persists, Please check webcam name in device manager. If you see USB 2 Video device under the Imaging devices the webcam works properly (it means latest drivers have been loaded successfully). If you see the HP Pavilion webcam under the imaging devices, it means still the notebook is using old webcam drivers and you need to repeat the steps from Step 2:
Follow theses steps should help ya get back on line with your cam .

Good Luck, Have a great Sunday and a safe one.

Posted on Dec 02, 2007

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If you are running vista and you have pictures in you picture folder, the web cam will not work. just remove the pictures and it will work fine. Its a strange quirk but fixable.

Posted on Dec 04, 2007

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  • 19 Answers

There are so many challenges getting these built-in laptop webcams working. Here's some additional information for getting the HP Pavilion laptop camera working in Vista.

Posted on May 30, 2008

Had the same problem over here. I have an Acer Aspire 5720ZG running on Vista 32. I repaired my windows vista home premium with the installation disk. No loss of data and the crystal eye webcam is once again running smoooooooothly. :)

Ed, Norway

Posted on Apr 01, 2008

Great post by country, here is how i fixed mine.

I have had the same problem, after you un-install and re-install the driver, the problem will happen again. Here is the problem, your webcam can only use one program at a time, so alot of people say it worked once then never again, my guess is that you perhaps installed something like MSN, or yahoo messenger. While you may not be actively using these programs, if they load when you boot, they will associate themselves with your camera. The only way I was able to get my camera to work consistently was to go into msconfig and stop all programs that use the webcam from loading at start. And simply load them mabually when i need them.Beware messing around in msconfig can mess up your laptop. to access msconfig simply type it in the run command box at startup menu.

Only change items in the startup tab, things like msn, yahoo messenger, and for hp owners, quick play. you stop them by unselecting the check box

Posted on Mar 26, 2008

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1 Answer

Crystal eye webcam stopped working


click startt right click on computer select properties device manager scroll to image devices if you se a yellow question or exclamation or a red X the driver will need to be updated right click to update driver

hope this helps

Aug 06, 2012 | Computers & Internet

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How do i turn on the webcam on my laptop?


Hello jenna_foster,

If you don't have a crystal eye webcam shortcut on your desktop then do the following:

•Click Start (lower left-hand of screen)
•Select Run
•Copy and paste this in the Run window (include quotation marks):
"C:\Program Files\ACER Crystal Eye webcam\Acer Crystal Eye webcam.exe"
•Click ok

The Crystal Eye webcam will become activated


Have a great day,
martyshaw152

Feb 10, 2010 | Acer Aspire AS5520-5537 Notebook

1 Answer

Crystal eye webcam


did you downgrade from vista
the cam will need to be setup with yahoo and msn
if your having problems installing the cam then try
camera-drivers.com
some vista programs will not work with xp and the same with some xp programs will not work with vista
so let me know if cam is downloaded and you just need setup on msn and yahoo

Dec 06, 2008 | Acer Aspire 5520-5908 Notebook

1 Answer

Acer crystal eye webcam


Hey,
Try taking all your pictures from Windows "my pictures" folder and move them somewhere else. I moved them to another folder and just called it Photos. And all of the sudden my camera worked... I have no idea why!
Hope this helps

Mar 23, 2008 | Acer Aspire 5500 5570-2609 Laptop

4 Answers

Crystal eye webcam


try to repair software or give to any technician who is near you so that he can repair the software of your laptop

Mar 23, 2008 | Acer Aspire 5500 5570-2609 Laptop

1 Answer

Crystal eye webcam


Open control panel look in scanners and cameras if the camera is listed in there click on it - if it opens a preview picture and works then either you have the wrong software - it is corrupted or there is a conflict.

Mar 14, 2008 | Acer TravelMate 2300 Notebook

1 Answer

Crystal eye webcam


Is it windows Xp? If then pleasecheck the device manager go to control panel administrative tools and then choose computer management and click on device manager and see if its showing yelllow mark for your webcam or details unknown for hardware.

If you find these things then please reinstall the driver by drivers utility cd .

Please let me know if you still find problem

Regards
Balisonu79

Feb 13, 2008 | Acer Aspire 5610-4648 Notebook

1 Answer

Crystal eye webcam


sounds to me like there are other issues with your windows operating system. run a full diagnostic with norton system works to correct the problem, if it doesnt fix it, then i suggest you return the webcam and get something better :D

Jan 07, 2008 | Acer Aspire 5630 Notebook

7 Answers

Crystal eye webcam


the most common solution is to remove or disable the hardware from device manager ,restart the computer and and reinstall or enable the driver(auto or from software support disc-depending by brand)

Nov 30, 2007 | Acer Aspire 5610-4648 Notebook

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