Question about Creative Labs Zen Neeon MP3 Player

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Zen Neeon 2 1GB

I had transfered MP3 files to my player and after safely removing it from the USB drive, it suddenly gone dead. I thought the battery had just been drained so I charged it, but even just connecting the charger it won't... I had tried to reset it and walah, it turned on, so i just thought it only got frozen.. i went to browse the mp3s, photos and videos I had there for more than 6 mos and to my suprise, none left as in empty... so I panicked and thnking i accidentally deleted the files. To my surprise when i checkd the system, all i had left was 123MB and used all the remaining of 1GB.. so where had it gone, no files but memory used up? Please help... i'm pissed off with this player now, if only i had listened to my friend...sad....

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Re: Zen Neeon 2 1GB

Try hitting the reset button
it sounds like something is really wrong with its file system or the hard drive is bad. Have him boot into Recovery Mode and do a disk cleanup and see if that solves the problem. If not, then reformat the drive.
if you do get it working download the latest firmware.

Posted on Dec 06, 2007

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remove music and reformat then put music again

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MP3 un plugged properly and it crash

OK all is well just....Allow unit to run dead.recharge battery.turn on and push reset(small paper clip in reset hole).turn off and back on .should now work.if not format and download new soft ware at

Sep 09, 2008 | Creative Labs Zen Neeon MP3 Player

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Zen Neeon Frozen - USB Display

we have the same problem

but there is 1 way to solve it

wait for the battery to drain and charge it

hope it helps you : )

Jun 01, 2008 | Creative Labs Zen Neeon MP3 Player

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Frozen, Can't Access Files in Neeon, not charging either.

first thing first, there are afew things that we had in common; we owned neeon and we both had windows vista.

why vista?

as sophisticated it may seems, vista had so many trouble with the product. I believe that when you try to format the product with vista, it all goes well. everything vanished, the songs, folders, even viruses gone as if it were a new born son. when it all seemed nothing happen, you copy a song on neeon, you unplug it and turn neeon on. voila! no music appeared!

actually, the problem lies with vista itself. the solution is simple actually, no downloading required. while vista can't get the job done, you still had it predecessor, the marvelous windows xp!

just format the product again on your xp. vista can only transfer songs and organize the folders.

old stuff works well with all version of neeon.

believe me, if i had not discover this sooner, i would had trashed my 5 GB mp3.

Oct 12, 2007 | Creative Labs Zen Neeon MP3 Player

1 Answer

My Computer Won't Read It!!!

These symptoms points to a bad hardrive. Replace the hardisk and reload the latest firmware.

If your out of warranty with your Neeon, open it up. Loosen the 2 screws at the bottom of the player and remove it. Then carefully pry open the back plate using a small flat screw driver and remove the battery (it has a mini connecter on the top left, inline with the USB connector).

Remove the front cover. You'll find the hardisk on top of the board below the LCD. Remove it carefully from the connector. on its right side.

If you got a new HD, replace the old one and reassemble your Neeon.

Next download the latest Neeon Firmware Upgrade here:

Firmware above is for Windows XP. You can download a version of the Firmware at Creative site in your region for your specific OS requirement...


To install this firmware upgrade:
1. Press and hold the Play button while connecting your player to your computer's USB port.

2. Continue to hold the Play button for 10 seconds after connecting your player to your computer.
3. Release the Play button when the Find New Hardware dialog box appears on the screen.
4. Follow the instructions on the screen to install recovery drivers for your player.
5. Download the ZenNeeon_PCFW_LF_1_011_FM.exe file into your local hard disk.
6. Double-click the firmware upgrade file and follow the instructions on the screen.

I found the above instructions with other Neeon's forum here:

You'll have the option to format and reload firmware. Choose that option. Wait for the upgrade progress to finish.

When it's done, your player will connect and recognized by your computer. If it shows in MY COMPUTER as removable drive, then your in luck!

Proceed by drag and drop method of transfering your music files or using the CREATIVE MEDIA SOURCE ORGANIZER.

I'm currently looking for a way to hack the Neeons Hard Drive and replace it with a CF card just like what I did with my Zen Micro. Unfortunately the first CF card I bought (1 Gbyte) did not work on the Neeon, the XP wont recognize the player.

But I'm not giving up, I had to find a better replacement that match the compatibility requirements of the Neeon. I'll try different brands and speed. The CF card is much more robust and shock free. It reads faster with no hang-ups.

I'll post my results in the future if I succeed.

Sep 26, 2007 | Creative Labs Zen Neeon MP3 Player

5 Answers

Zen Neeon frozen completely

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

1 Answer

Same problem ...not able to switch on .. :((

well have you tried a new battery or it could be a faulty wire ! hope it helps ...

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Unable to clear non music files from mp3?

I'm a bit confused by your description, but you ARE talking about non music files... Is it possible at all that you deleted system files from your player? If so it really wouldn't respond. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Another thing to try is recovering you system files through a firware upgrade/install. I'm not sure it will work, but would you mind being a guinea pig? let us know how it turned out. Good luck

Jun 26, 2006 | Creative Labs Zen Neeon MP3 Player

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