Question about Kyocera Mita FS 3800 Laser Printer

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Kyocera 3820DN I just moved my printer.  Now when I turn it on it goes through the self test, but half way it says "check waste toner box" which goes away immediately because it is replaced by "paper Jam"

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Re: Kyocera 3820DN

If the neck of the waste toner box has toner on it it will think it is full wipe inside of neck stem with tissue.

Turn off and on, does waste message disappear? If it does and you still have jam problem post back and I will help you solve it too

Posted on Dec 02, 2007

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The printer continues in Self Test, the printer is stuck at this point as it tries to continue to cycle through the power up.

Try to power on the printer without the toner kit and the waste toner box. If the printer stacks again at self test. Next step.... remove one part at time and check if the printer displays any message. First remove the developer unit and power on the machine (normal message "Missing Developer Unit"). Then pull out the fuser unit and power on the machine (normal message "Close Rear Cover"). And finally, remove the Drum Unit and power on the printer (normal message "Call Service 7410").
If the printer still stacks at Self Test, then that is not a good sign. Try to upgrade the printer' s firmware (system + engine). There is a possibility to go further from Self Test.
If it does not, then you have to replace the main pwb.

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Self test says 'check waste toner box'

It looks your waste toner box is full. Waste toner box collects toner drawn during printing. You have to remove waste toner bottle and empty it.

Follow the instructions to clean up toner bottle

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If you are in Ho Chi Minh City,you can go to Dinh Cao Trading and Service Company at 63 Vinh Vien street district 10 and we'll solve the problem for you.

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The drum is not pushed fully into the machine.Open the waste toner container door and gently push all units into the printer.Then turn off the printer at the wall.When you power back up the printer should be back to normal.

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After looking on the net if your printer is under warranty, you should call Kyocera Service Rappresentative or an Authorised Service Centre as Kyocera is not releasing how to empty or clear the waste toner box and if you do you will woid the warranty.

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1 Answer

Kyocera Printer C5030N

Remove the developer and toner cartridge from the front of your unit. This will allow you to take out your drum where your waste toner box is. Once you have your drum with your waste toner box make sure to detach the waste toner box from the drum. Take a damp linen free cloth and wipe down the inside of the drum unit where your waste toner box goes in. Now take your waste toner box and make sure to secure the waste toner box really well to the drum. This has to be in very tight or else the printer will not think that there is a toner box attached the drum and this error will continue to appear. Important thing is to make sure that the toner box is attached really well to the drum unit.

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