Question about Kenmore Elite 45986 Front Load Washer

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Spins out of control

I have a new Kenmore 48102 with a pedestal and during the spin cycle it littlerally moves accross the floor. The back leg actually lost the black rubber is moved so much. Now I also have a tile floor and jst don't know the solution. I have pulled out the level to level the thing, I have filled the drawers to put wome wieghtin the bottom and I cannot get it through a complete spin cycle for fear of damage to my house or the dryer. Please help!!!! This was a special order and I'm ready to take it back!!!!!

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Re: Spins out of control

Hi, I got this exact Kenmore washer from Black Friday. They finally installed last week and the vibrations were way out of control! I looked around the machine and inspected the installation manual after spending hours leveling the thing and finally figured out that most likely cause is the foam shipping part at the bottom of the machine. I called Sears to come back out since I have a pedestal screwed on the bottom, trapping the foam. They came out and didn't think it was the issue. I asked them to take it out anyway, and sure enough it worked. For the first time my machine is working just the way it should...I wonder how many washers were installed this way?
Tip: To confirm that this is the problem, if you push down on the drum from the inside of the washer, you should be able to make the foam squeak...there's your problem!

Posted on Feb 10, 2009

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Re: Spins out of control

Re. the inbalance, you hv to screw up, adjust the front legs (screwed up) only to see if the machine does not move, by using your hands to rock it. Then lock the front legs with a check nut which is already there. Regarding the rear leg you shd "fix" another rubber or wood bit similar to the other rear pad, same level, that is.

Never try to add any weight anywhere in the machine. You can call your dealer to narate abt the imbalance, & if he replaces the machine, it would be fine.

Posted on Dec 02, 2007

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Tub shakes violently during spin cycle

I would try releveling the machine by adjusting the legs at the bottom of the unit. If you got the unit that has the pedestal, check the legs on the bottom as well as the bolts that fastens the unit to the pedestal and make sure everything is fasten down. If this is a new appliance, and installed your self make sure the shipping bolts are removed from the back of the unit. If its not new and that doesnt help ,high chance that you might be overloading the unit or the bearing is going out and the drum of offbalance..


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Kenmore Whasher shakes on spin cycle

unfortunetly this is common , these new frontloads spin fast even with no pedestal these things move...
make sure the locking nuts for the legs on the pedestal are screwed securely up to frame on pedestal, also could be a floor issue depending on where it is, slooping or not solid floor.

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Wm 2487H. My machine is off balance and shake the house terribly bad. It also has a metalic scraping sound sometimes when the drum spins. I just purchased my LG washer and dryer a couple of months ago. I...

Starting in November 2008--LG introduced "square door" model washers.
These washers will (unlike round door models) perform very well on wood floors.
If the WM2487 washer is on a wood floor--even a tiled wood floor--it will be near impossible to get smooth spin performance.
Some homeowners have had success by adding two layers of 3/4 inch wood under the washer AND dryer.
The following steps were taken:
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3) Locate floor joists with a stud-finder & mark locations at the edge of the flooring--allows finding the joist locations after 3/4 sheet is laid to floor.
4) Add wood glue to floor
5) Place 3/4 inch wood sheet to floor & drive screws thru wood into joists (as many scews as deemed necessary to fully & completely compress wood sheet to existing floor
6) Add wood glue to 1st wood sheet
7) Place 2nd 3/4 inch wood sheet on top of 1st wood layer and drive screws into floor joists.
8) Add molding if desired
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10) Add one heavy towel into washer tub & close door ( this will mimick an off-center load)
11) Press power "on" button
12) Press "Spin Speed" button & select high speed spin option
13) Press "Start" button
14) When * 9 minutes remaining * is displayed--use the flat wrenchette that comes with every LG washer to "tweak" the adjustment of the front leveling legs. This will allow for "fine tuning" adjustment of the front leveling leg(s) to eliminate vibration / noise during the spin cycle. The rear leveling legs DO NOT need further adjustment.
NOTE: Those with pedestals--check the front leveling legs on the washer and on the pedestals (front only) during spin.

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Washer unbalanced on final spin, cannot stop the unbalance

Hi Sparky,
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After you have opened up the washer you'll see that the tub is sitting on a three legged pedestal. The shoes are in between the skate plate and the top of the pedestal. Here's a picture (and part number) to illustrate...


Do one shoe at a time by lifting the skate plate off of the pedestal about an inch or so and wedging it there (I use a hammer handle as a wedge). The shoes simply snap into place, so the old ones will have to be snapped out of place first. Use another hammer and tap the shoes out of their sockets from underneath.

NOTE! ---> When you place the new shoe into its' place DO NOT try to snap it in!!! (if you do, you'll break it) Just let it rest in it's place for now. Remove your wedge and allow the full weight of the tub to sit on it. Then move on to the next shoe and repeat.

After all 3 shoes have been replaced it's time to snap them in completely. Do this from the top of the tub. Using your body weight, press down on the tub from above on all three corners (where the shoes are located). This will apply even pressure to the top of the shoe and keep it from breaking. You should have all 3 snapped in now. Use a flashlight and look underneath to verify (you should see the tabs of the shoes poking all the way through the pedestal).

Now all that's left is to rebuild the washer cabinet and start some laundry!


p.s. I know it sounds like a lot of work, but this job can be done easily within an hour and the parts only cost ~$12.00!

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1 Answer

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if you dont have a weak floor just lock the legs,,,on the legs theres a nut on each leg..your unit came with a little wrench..that fits theses nuts,,,now you have to put unit on spin ,,when you get in highest or fastest spin ..adjust leg nuts than thighten them one at a time all the way up to the base of unit,,you might have to spin on high speed twice will see when unit becomes steady...this wont work as well if you have a wooden floor or a weak floor..onthejob

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1 Answer

Vibrates and moves during spin cycle

If there's a loud thumping noise during the spin cycle, the load of clothes has probably gotten unbalanced. Open the lid, redistribute the clothes in the washer, then re-start it. Repeat these steps if necessary. 

The legs on the washer are adjustable, the rear legs are often ( not always ) self adjusting, make sure the legs are not stuck and that they can move freely. But the front legs can screw in and out to move the washer depending on the floor the washer is sitting on. Make sure the washer is as low to the floor as possible. When the legs are screwed out too far the washer becomes wobbly. Often on the metal style legs there are lock nuts that can be tightened to secure the legs so they don't move on you. washers where really meant to sit on a cement floor, if your washer is on a wooden floor look carefully at the strength of the floor. If the floor is moving up and down when the washer is running, the floor may not be strong enough to support the washers weight. Most main floor laundry rooms floors are nailed down, the sub-floor is more secure if the sub-floor has been screwed down. Sometimes extra support may have to be added under the flooring to add some strength

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Is your floor level, first thing. Okay, the rear 2 legs are not adjustable so leave it. The front 2 legs should be screwed up (ie the machine should be at the lowest level in front) and there are check nuts to tighten inside the body of the machine. Check the machine it it rocks by using your hand against it. Adjust accordingly, this is if your floor is not too good. You shd not hv any problem. If the rocking persists check inside machine, behind after getting he plug off wall, maybe shockabsorbers hv come off, springs?.....

and rate me please if helped.............

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2 Answers

Washer appears to be out of balance

Double check the screws holding the washer to the pedestal to make sure they are tight and make sure all the jam nuts on the leveling legs are tight. Loose jam nuts are the most common cause of this.

If they are tight, loosen the right front leg and screw it up until the weight is off the floor. Then run it back down until it contacts the floor. Put the washer in high spin and tighten it down to the floor until you get the spot where there is the least vibration. Tighten jam nut, and check it again in spin with a load of clothes. 

Post back and let me know how this works.

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