Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Blue ghost image on the top left hand corner of my Hitachi 50V500A.

I purchased my Hitachi 50V500A Ultra-vision less than two years ago. Recently a blue ghost type cloud or blob began to appear on the top left corner of the screen. This cloud changes in shape very slowly after hours of use. This is a T.V. that is practically new and cost me around $2,000.00 and should not be happening. Does this have some type of simple solution?

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Re: Blue ghost image on the top left hand corner of my...

You have a defective light engine and you do not have to be under warranty for Hitachi to replace this part. We just went through this and here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. They will act like they've never heard of this problem but they have. They will give you the names of some certified dealers in your area to call. Once a tech comes out and confirms that it's the light engine, call Hitachi back and they will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (cost $1500).

Here is the deal, if you're under warranty, Hitachi will cover the part and the install. If you're not under warranty, all you pay is the install. Our install cost $400. Others on this site have paid $200. Do not let anyone tell you that you have to pay for the light engine do not. Hitachi has not recalled this part but they are replacing it for free. Also, deal only with Hitachi customer realations number that I listed. Good Luck!

Posted on Feb 14, 2008

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Re: Blue ghost image on the top left hand corner of my...

Research at .......before
contacting Mfr............then pursue replacement of the light engine under warranty ( part cost 1500.00)..........T.

Posted on Dec 04, 2007

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My Hitachi 50 inch model 50v500a needs a light engine... this is the 2nd time I need a new one... is this a problem with this model that happens a lot... will Hitachi send me a new light engine on their...

If you Google the model number with the word problem after it you will see it is very common for this and the 60V500 made the same year.

There are currently several class action lawsuits concerning this and the engine wholesales for about 600 exchange currently. I replaced nearly 20 of them in sets when they were less than 3 years old--extended warranty.

At one point the cost was 1100 and then when so many started failing they dropped it to 225 exchange/wholesale---but that ended a few years ago.

Hitachi (several clients here and locally have told me this) if called will at first deny knowing anything about this problem--but they know and have known for years.

Best suggestion if you are not under a extended warranty---get involved in one of the class action lawsuits----sooner or later Hitachi will have to either replace set for free or pay.

Sorry to give you bad news but if it told you something you did not know, rate this solution as very helpful as I do this here for free.


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First of all sorry for delay.
can you provide a image of yello shadow.I believe it seems to be technically say "ghost image"
If it is ghost image we can try by entering SERVICE Menu and adjust RGB level of the light engine.

Good luck

Oct 04, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

2 Answers




50V500 ONLY
GHOST: May be described as "Out of Convergence" but ghost is still attached to main image.
A "ghost image" appearing to the left or right of images in the picture. Can be varying shades of a primary color (red, green, or blue) as well as gray. Can easily be seen in the 4 x 3 mode, at the edges of the picture.

To correct the problem, please do as follows:
  1. Access I2C Menu. (See page 57 of the Service Manual).
  1. To enter the I2C Service Menu, with power off, (on the front control panel) press and hold the INPUT button. Then press the POWER button for two seconds. The following Service Menu will appear.
03b_ghost_image01.gif Figure 1
  • Be sure to press SELECT after each change to SAVE the new Data.

  1. Using the Remote Control joy stick, scroll down to next page (see Figure 2) until LCD ADJUST is highlighted.
03b_ghost_image02.gif Figure 2
  1. Move the joy stick to the right to cursor right once. The next page will appear with the word GHOST highlighted.
  2. Cursor right again, and a white screen will appear with a BLACK SQUARE in the center, as in Figure 3. You will see LCD ADJUST, followed by “SHP” and a number (value).
Figure 3

  1. If the unit is out of adjustment, you will see a gray ghost on either side of the black square. Move the joystick to the right or to the left until the ghost disappears. The number values will change up or down.
    • If the ghost adjustment is off with a lower value, there will be a ghost to the left of the square.
    • If the ghost adjustment is off with a higher value, there will be a ghost to the right of the square.
  2. Once you get the square to look good without ghosts, press "SELECT" to save any data values that have been changed.
  3. Press the "EXIT" button three times to return to normal picture.
  4. Adjustment is completed

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1 Answer

Blue Streak

I had the same problem w/ the same TV about 6 months ago. You need a new optical engine. Hopefully you are still under warranty. Once that was replaced, the tv looks great.

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3 Answers

Pink splotches on Hitachi 50V500A

We had the same problem and just got our light engine replaced last week. Yes, Hitachi will ship the part and they will pay for the part but they will ask you to pay for the install (unless like Dev23 said, it's still under warranty). Hitachi shipped the part to the certified Hitachi dealer that they recommended. Cost to us was around $400. Worth it to us being that the TV cost $3600 when we bought it 3+ years ago and up until we had the light engine problem, the TV has been great. Since the light engine was replaced, TV looks brand new. You will read some post about this problem were people have had up to 3 light engines replaced. Back when Hitachi was made aware of this problem (about a year ago) they were sending out refurbished light engines and not new ones...obvious cost savings and cheap way out for Hitachi. The tech that came out and installed ours said that now Hitachi only sends out brand new light engines.

You should really only deal with Hitachis Customer Relations Department and not regular customer service. When you first call, they will act like they have no idea what you're talking about. After you have someone come out to look and tell you that YES, it's a light engine defect, they will ship the part to the dealer and then the tech will come out and rinstall it. The customer relations department # is 800-654-70103.

If you're willing to pay the install, they will cover the part. The part we were told cost $1500. Regardless of a warranty or not, this is a DEFECTIVE PART and I think Hitachi should pay for the entire tab none the less, we just wanted the TV fixed without a hassle! Good Luck:)

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