Question about D-Link AirPlus Xtreme G DI-624 Wireless Router (DI624RE)

1 Answer

Cannot acquire network address from access point

I have a new laptop with a wireless adapter but my wireless connection is stuck on 'acquiring network address' . How do I fix this?

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 173 Answers
Re: cannot acquire network address from access point

Then it seems thatb the wireless security key for your network is incorrect, make sure if you are entering the key correctly..
or else..
check if you are able to go online with the router wired first, if yes, then the w/ls settings has to be your w/ls network connection, remove your preferred wireless network and then try to reconnect again and check.. if you are not able to gon online wired with the router, disconnect power cables from modem- router , wait for 10 sec, and reconnect it , wait till all the lights come up and then reconnect, check if you are able to go online if not your router has to be reconfigured,,

plz check and revert back in case of any issues

Posted on Dec 06, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Have a Belkin N150 router. Status constantly says acquiring network address. If you go to the support part it says invalid ip address.

Make sure your wireless card is set to acquire the IP address automatically. You can do this by going into:
  1. Go to "Start Menu >> Control Panel >> Network Connections"
  2. Right-Click on "Wireless Network Connection"
  3. Click on "Properties"
  4. Double-Click "Internet Protocol" which you should be able to see in the small list in the box
  5. Now you will be able to see an option to "Obtain IP address automatically" and "Obtain DNS server address automatically". make sure that both of these options are selected.
If you have Windows Vista or Windows 7, the flow is the same, but certain options are labeled differently:
  1. Go to "Start Menu >> Control Panel >> Network and Sharing Center"
  2. Click on "Manage Network Connections", which is located on the left hand side of the window.
  3. Right-Click on "Wireless Network Connection"
  4. Click on "Properties"
  5. Double-Click "Internet Protocol Version 4" which you should be able to see in the small list in the box
  6. Now you will be able to see an option to "Obtain IP address automatically" and "Obtain DNS server address automatically". make sure that both of these options are selected.
  7. Repeat 'STEP 4 and 5', but this time select "Internet Protocol Version 6".
you can check the IP address of the connection by checking ipconfig:
  1. Click on "Start >> Run" or "Start >> Start Search bar"
  2. type in "cmd" and then press "Enter"
  3. In the black box that appears on screen, type in "ipconfig" and hit "Enter"
  4. This will give you a long list of information about your connection. There should be a small heading called "Wireless LAN Adapter Wireless Network Connection" or "Ethernet Adapter Wireless Network Connection".
  5. This will have an "IP Address" or and "IPv4 Address". If the IP Address starts with 192.168., then it means it should be functioning properly. If it gives you a 169.254. address, it means the laptop is likely faulty.
Hope this helps

Mar 05, 2011 | Routers

2 Answers


  • Open Internet Explorer, it does not matter if you see error message such as "The page can not be displayed" . now erase everything on the address bar and type in this IP address: or the full address: s is the default IP address for the router set by Linksys.

  • 2 Hit the Enter key on your keyboard to connect to the router's web admin control panel. You will be prompted a login window for the username and password: the default admin username is "admin" and the default admin password is "password". If you can't connect to this admin control panel, you will need to change the IP address on your modem, maybe your modem is using the same IP also, just unplug the router from your modem, and hook up your computer directly to the modem and fire up the web browser and enter the IP and follow the on screen direction to get in.
  • 3 It will then ask you to change password, then you make up a password that is meaningful for you to remember. You will need to write down the username and password for future reference because I am sure you will forget. You will need to reset the router if you forget the router password, and that will erase everything saved inside the router setting. You can change your key in the wireless security setup section once in the router.

    Read more: How to Configure a Linksys WRT160N Router '
  • Dec 01, 2010 | Linksys WRT160N Wireless Router

    1 Answer

    XP laptop will not acquire network address after restarting. It works right after running the setup disk but will not work after a restart. Motorola-6FF0D modem/router connected to Windows 7 desktop. Have...

    Pls try this following below and just cool down and read through,

    Physical causes and What to Do...
    • Network card could be faulty or malfunctioning, or the port on the card itself. Make sure lights show on the card and if they don't, replace with another one that works.
    • Check that your router or the server is turned on so that the laptop can acquire a valid IP address.
    • Double check to make sure the wireless card on the laptop is turned on. Do not assume it is on by default, do it yourself.

    Logical or Software causes and solutions

    Many of us are online buyers. Items sold on the internet, especially used items, are not in their default settings. Previous owners do not always reset them before sale, and this causes a lot of issues and unwanted beheaviours. Below are some of the common settings found on Routers:
    • ISP user name and password. If you want to connect to the internet check with your ISP to get your own User name and password, if not ignore this step.
    • Looking at the security options, make sure:
      • MAC address Filtering is not enable. If it is, remove all the MAC addresses on the MAC address table, and enter your Laptop's network card MAC address. With MAC Filtering On, do not forget to enter the MAC addresses of all you wireless devices on to its table.
      • Wireless key settings. Disable the wireless key settings and configure it to meet your requirements.

  • A Laptop to Laptop connection, please make sure the wireless settings on both laptops are the same.
  • Inconsistent wireless Keys. The key on the laptop has to match the one configured on the router.
  • Drivers out of date, update your wireless adapter drivers or your router firmware by checking the manufacturer web site.
  • Wireless not enable on the router. If wireless is not enable on the router, there is no Wi-Fi signal at all. some Router would have wireless turned off by default, and it is the administrator decision to use it or not.
  • DHCP Server misconfiguration. Make sure the DHCP (Dynamic Hosts Configuration) server is properly configured:
    • Enough IP address lease for your network devices
    • The server itself is not down

  • Some simple troubleshooting methods are:
    • Repair the connection. On Windows, click start - Control panel and then Network connections; chose the right connection icon, right then select repair. Windows will, temporarily, disable and re-enable your network adapter to attempt a connection.
    • Reset the IP stack. Click start then Run. At the command prompt type "command" or cmd for short, you are then presented with the command prompt window. Type "netsh int ip reset resetlog", and then restart your Laptop. This applies to desktop computers as well.
    • Reset the router to its factory default. Most routers we use at home are fitted with a reset button, by pressing and hold it for few seconds will bring the router to its factory default. This method solves a lot of the issues mentioned earlier, in one go.

    Nov 10, 2010 | Arris SURFboard SBG900 Wireless Router...

    1 Answer

    Installed dlink router but wireless connection keeps going offand keeps saying acquiring network address.

    Hi there, this issue happens if your computer cannot acquired IP address from the router. please test your router first if other computers can connect to it. If Yes, then theres something wrong with your computer wireless adapter. in order to resolved this issue is try to reisntall the drivers of your wireless adapter. it is usually located at the driver disk that came with the system. If other computer cant connect also to the router then there is something wrong with your router. sometimes alll you need to do there is restore the router from original factory settings by pressing the reset key. if same issue happened after reset then you have to call your routers manufacturer for possible replacement. thanks!

    Apr 06, 2010 | D-Link DGL-4500 Wireless Router

    1 Answer

    I can not connect to my netgear wgr614v6 with my hp netbook. I can connect with my other laptop and the netbook has been connected before. It keeps saying "acquiring Address"

    If you're trying to connect wirelessly, and it says "acquiring address" and never connects, it's most likely because your wireless network has an encryption key enabled, and the encryption key on your laptop/netbook doesn't match. You should disconnect from your home wireless network, and then try to re-connect to it. Verify that you're using the correct wireless key to connect. If that still doesn't work, you should reset your router to factory defaults so that there's no wireless key required to connect - and then try again. If you want to put the wireless key back, you can run the CD or connect to the router using the web interface and configure it again.

    Mar 07, 2010 | NetGear WGR614 Router

    2 Answers

    Acquiring network address

    Sometimes you have to change your computer's settings or the routers settings to know what type of encryption its looking for otherwise it will just stay on acquiring.

    Sep 19, 2009 | Linksys WRH54G Wireless Router

    1 Answer

    My computer won't wirelessly connect to my computer. It keeps saying 'Acquiring network address'.

    That means you didn't enter the correct network key when connecting to your wireless network. If your wireless network is not password enabled, you need to change the wireless channel of your router by accessing the router's setup page.

    Apr 15, 2009 | Belkin Routers

    3 Answers

    Acquiring network address

    Set a Static IP Address on your computer to resolve the issue.

    Mar 08, 2009 | NetGear WGR614 Wireless Router

    1 Answer

    Cannot connet my laptop to he wireless router

    If compuetr always saying acquiring network address you can try firt restarting the computer, but if still wont get a valid ip address, you need to adjust the wireless settings of the router and after that try to reconnect to the wireless network....

    Oct 25, 2008 | NetGear WGT624 Wireless Router

    2 Answers

    Laptop can not connect to router


    If you care to try, manually enter IP settings in your laptop as follows:
    IP Address -
    Subnet Mask -
    Default Gateway -
    DNS - whatever your ISP is using

    In your Internet Explorer >
    Tools, Internet Options, Connections tab, LAN settings button, check "Automatically detect settings", OK, Advance tab, check Use HTTP 1.1 through proxy connections.

    Hope this be of some help/idea. Pls post back how things turned up or should you need additional information.

    Good luck and kind regards.

    Nov 23, 2007 | Linksys WRT300N Wireless Router

    Not finding what you are looking for?
    D-Link AirPlus Xtreme G DI-624 Wireless Router (DI624RE) Logo

    Related Topics:

    221 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top D-Link Routers Experts


    Level 3 Expert

    18258 Answers

     C. Dante
    C. Dante

    Level 3 Expert

    623 Answers


    Level 3 Expert

    4327 Answers

    Are you a D-Link Router Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides