Wont print

A few basic causes.

1. The cartridges you bought were not original equipment ones (OEM)and many "clone" cartridges are known to have problems with the ink level chips

Take them back and get them replaced with a different brand

2. They are original cartridges but may still be faulty (rare but possible)

Take them back and get them replaced

3. Your print head is clogged or faulty

Run your printer through the head cleaning process a few times and see if it clears up.

4 your cartridges are out of alignment

run the cartridge alignment process

If you are filling them yourself then...

Cartridge ink levels are usually monitored by a small chip on the cartridge. If that cartridge is allowed to fall below 25% ink level most chips then become locked and not able to re-set.

For many cartridges you can buy a reset device to reset chips that have not become locked. Or you could buy empty cartridges that don't need resetting and that will always accept a self refill.

As for scanning if by that you mean the photocopy function then that could be linked to any of the above. But should you mean it wont scan to the computer then you should look at any hardware or driver issues that you may have and maybe also the source selection (usually TWAIN) is a good source selection.


If this information was useful please click below