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Problemes reading disc

How to open the xbox console to clean the inside

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Re: problemes reading disc

Ok There is a lot of ways to fix it. ok to open it there is four screws under the grips and 2 hidden behind stickers. make sure your xbox is off and dont touch anyything if it is. my frend had a problem with his xbox were his frend put a coin in it and it damaged the laser and has to get a new drive.

Posted on Dec 02, 2007

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Every time I try to put any of the disc in it wont read them. There are no scratches on any of the disc. It keeps telling me to open tray. After about 20 to 50 attempts it finally reads.

If your xbox is and older or refurbished xbox then it could be because the eye inside the disc drive is dirty or damaged. If you can use a cupid on the eye but do not use any chemicals when cleaning the eye. Such as alchohol.

Sep 17, 2011 | Microsoft Xbox 360 Console

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When you put a disc in it reads open tray.

Hello ckpynn,
I have had this problem myself with my own Xbox 360. From my experience, I have noticed that the issue is usually caused due to the Xbox not being able to read the disc. This could be due to the laser inside the Xbox is dirty or damaged - or it could be the disc itself. I never attempted to repair this because I found that after about 5 or more tries, my Xbox was able to read the disc.
When you open the tray to put the disc in or to try and get the Xbox to read it, try rotating the disc a little bit and insert again.
If this doesn't work, you may need to contact Microsoft technical support for further assistance.

May 25, 2011 | Microsoft Xbox 360 Console

1 Answer

Disk wont read

If this happens to all discs, then the xbox's lens could hardly read the discs because it need cleaning. You need to run a disc cleaner and let it spin on the xbox for like 30 seconds then try again. If it does not work, then you need to clean the lens manually inside the xbox which would require you to open the casing. Then get a swab, damp it to an alcohol and gently wipe in the lens surface in a circular manner. Let it dry and return everything back. The try playing those discs agian.

Hope this helps Thank you for using FixYa.

Jan 20, 2011 | Microsoft Xbox 360 Elite Console

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Xbox 360 will not read disc

You need to either clean the laser or replace the dvd-rom drive.
Both of these cases involve opening up the console and voiding any warranty Microsoft offer.
First you need to determine if its not reading a certain type of disc, or not reading any disc at all, if iys not reading any disc at all, it may have grime or dirt on the laser causing the problem.
You can clean the laser with a clean cue-tip or cotton swab, by opening the console, removing the dvd-rom drive and then opening the dvd-rom drive case to expose the laser.
If after cleaning the laser it still does not read discs, you need to replace the dvd-rom drive. I hope this helps. Good luck.

Sep 03, 2010 | Microsoft Xbox 360 Console

1 Answer

Will not read xbox games but will read dvds

I had the same problem with my old Xbox 360. The only way to fix it is the either open it up and clean the disc laser inside the Xbox (which voids your warranty), or you can send it in for repairs by calling 1-800-4MY-XBOX, or by going to It'll take about 1 month to get it back. Hope this works!

Dec 06, 2009 | Microsoft Xbox 360 Console

2 Answers

Xbox 360 console can't read disk

If your console has stopped reading discs this can be because the receptors on the back of the drive have overheated and to fix it you will need to send it in or use a good repair guide to do the job.

Nov 25, 2009 | Microsoft Xbox 360 Console

2 Answers

It says take out disc and clean it but the disc is fine


Load a cleaning disc into your console and see if that helps the problem

Let me know,

Nov 23, 2009 | Microsoft Xbox 360 Console

2 Answers

Disc wont play. cant read disc and says open tray when disc is inserted

Just open the tray close it clean the disc turn it inside again it will work, i alway get this with CoD:WaW. But with all my other games it just works fine maybe there is something wrong with your disc and the console cant read it change it for another one sell it and buy a new one or just try my solve problem. Hope this helped!

Sep 12, 2009 | Microsoft Xbox 360 Console

1 Answer

Disc reading problem

use a disc based lens cleaner. opening your xbox console will void your warranty.

Aug 20, 2009 | Microsoft Xbox 360 Console

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